$399.99 when purchased online
Target Online store #3991
About this item
Highlights
- Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
- Magnificent Sound, engineered to perfection with the new Integrated Processor V1
- Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
- Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
- Ultra-comfortable, lightweight design with soft fit leather
- Multipoint connection allows you to quickly switch between devices
- Carry your headphones effortlessly in the redesigned case.
- Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
- For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
- With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.
Description
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 2 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Estimated Charge Time: 3.5 Hours
Electronics Features: Volume Control, Built-In Microphone, Adjustable Headband, Automatic Shut-Off
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH1000XM5/B
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: May 20, 2022
TCIN: 86314264
UPC: 027242923232
Item Number (DPCI): 008-07-6495
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.625 inches length x 2.844 inches width x 11 inches height
Estimated ship weight: 1.62 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does the plastic hinge break after a few months?
submitted by Alec - 8 months ago
A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.
submitted byBen - 6 months agoA: Is the Sony WH-1000XM5 a refurbished product?
submitted bykim - 2 months agoA: Mine broke after about 5 months, not sure how
submitted byAB - 10 days agoA: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST
submitted byRena - 8 months agoTarget expert support
Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.
submitted by Person BUYING from you - 23 days ago
A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 22 days agoTarget staff support
Q: Is the Sony WH-1000XM5 a refurbished product?
submitted by kim - 2 months ago
A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 2 months agoTarget staff support
Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?
submitted by Rebecca - 5 months ago
A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMike - 5 months agoTarget expert support
Q: Hi is there any student discount for this
submitted by Cade - 8 months ago
A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 8 months agoTarget staff support
Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?
submitted by KD James - 9 months ago
A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byJoe - 9 months agoTarget staff support
Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.
submitted by Mikko - 1 year ago
A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.
submitted byMatt - 1 year agoTarget expert support
Q: Do they come with wire for a piano that is not capable of wireless connection?
submitted by Jan - 1 year ago
A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.
submitted byRena - 1 year agoTarget expert support
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4.5 out of 5 stars with 1442 reviews
59% would recommend
59 recommendations
Simply the best!
5 out of 5 stars
brills - 4 days ago
originally posted on sony.com
I bought these to upgrade from my much used and loved XM3's (which I am keeping as a reserve, as I can't bear to part with them). These came highly recommended in professional hifi reviews (award winning three years running), and justifiably so. Bluetooth wireless connectivity is great; noise cancelling superb; comfort marvellous; connection through the app excellent; musicality awesome. And the midnight blue colour is sublime (knocks spots off black). I am delighted with these headphones. Well worth the investment.
Broken headpiece
3 out of 5 stars
Nono608 - 5 days ago
originally posted on sony.com
I’ve bought two pairs of these however both have cracked on the joint between the headband and earphone very nice sound but crappy build
1 reply from Sony North America Customer Support team - 4 days ago
Hi Nono608, Thank you for taking the time to share your feedback regarding the WH-1000XM5 headphones. We are glad to hear that you appreciate the sound quality and we sincerely apologize for the issues you've experienced with the build quality. If you haven't already, we encourage you to reach out to our technical support team. They will be more than happy to assist you with this. Thank you for being a valued Sony customer and we hope to resolve this issue for you promptly. Best regards, Stephanie
GREAT Headphones but a bit expensive
5 out of 5 stars
Antoninha - 5 days ago
originally posted on sony.com
I brought this for my son about 2 weeks ago and he loves it amazing for blocking sorunding noise, light to wear. So far all good.
Be aware before purchasing
2 out of 5 stars
Ric J - 6 days ago
originally posted on sony.com
A few days after purchasing, a burning smell started to come from the headphones so I sent them back. Apart from this the sound was good but at this price point the material should be much better than plastic.
Great Sound
5 out of 5 stars
wagrtr2570 - 6 days ago
originally posted on sony.com
I’ve had these for over a month , Sound quality excellent. comfort good. features excellent. Love the backup app. Overall I am very pleased with my purchase and would recommend them without hesitation.
High quality
4 out of 5 stars
Husain - 6 days ago
originally posted on sony.com
Everything is just perfect but the transparent mode needs to improve.
1 reply from Sony support team team - 4 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! You can adjust the settings of the ambient mode to your desired options using the Sony Sound Connect app, following the steps here: https://cutt.ly/yrkNPPjv Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Music enthusiast approved
5 out of 5 stars
James McG - 7 days ago
originally posted on sony.com
These headphones are amazing listening to music is my favourite hobby and the quality of sound that you can achieve with these blows my mind, so many different settings to chose from, you can also map your ear so it produces the best sound quality for you ear shape, they are comfortable to wear for long periods of time, i tested this iut on a 10 hour flight listening to music, watching tv and playing games, definitely worth the price tag
Unmatched Audio Quality and Features
4 out of 5 stars
Usham07 - 8 days ago
originally posted on sony.com
I’ve been using the Sony WH-1000XM5 for a month, and I’m incredibly impressed with their performance. The noise cancellation is top-notch, completely immersing me in my music or calls even in noisy environments. The sound quality is rich and detailed, making every genre a joy to listen to. The headphones are also comfortable and the battery life has been great. However, I’m a bit disappointed with the build quality. The paint has started to chip off within the first month of use, which is surprising for a product at this price point. While this doesn’t affect functionality, it does raise concerns about long-term durability. Overall, I’m mostly satisfied with the WH-1000XM5, but I hope Sony addresses the quality issue in future iterations.
1 reply from Sony support team team - 5 days ago
Hi, Thank you for your feedback. We are glad that you are enjoying the sound quality and the overall performance of your WH-1000XM5. We hope you continue to enjoy them for years to come. Regarding the build quality, we appreciate your insights on potential improvements for future models, as we're always working to develop our headphones to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Great headphones
5 out of 5 stars
in2caffeine - 14 days ago
originally posted on sony.com
Great soinding headphones! really nice soind and mics.
1 reply from Sony North America Customer Support team - 13 days ago
Hi In2caffeine, thanks for the fantastic 5-star rating! We are thrilled to hear you're enjoying our industry-leading noise canceling Sony - WH1000XM5. These headphones have been engineered to perfection, to produce magnificent sound with ultra-comfortable and lightweight design. Thank you for choosing Sony, and enjoy the music! Regards, -Dominick
Sony headphone pink
5 out of 5 stars
Thumbs up graphic, would recommend
Pink - 14 days ago, Verified purchaser
Sounds is good, the color is perfect for my daughter
Compatible with Microsoft Teams
5 out of 5 stars
Loouurraaaa - 14 days ago
originally posted on sony.com
Greatly comfortable as I have a sensitive head, works well for those 2 - 3hr calls and was easily compatible with Microsoft Teams once paired. Sound and hearing is good really does drown out the noise very well. Highly recommend!
Average product, but quite expensive.
3 out of 5 stars
Octavian moise - 15 days ago
originally posted on sony.com
I bought this few weeks ago for work related meetings. The problem that I have with the headsets is that not always connects to my computer and also it turns off noise cancelling from time to time. The design is also quite bulky and big, albeit they feel comfortable.
1 reply from Sony support team team - 13 days ago
Hi, Thank you for your review. We are sorry to hear about the noise-canceling and connection issues that you're experiencing with your WH-1000XM5. Please make sure that your computer supports the A2DP Bluetooth profile, which is necessary for the pairing process. Additionally, you can learn more about how to troubleshoot the issue here: https://cutt.ly/trjwe50F. For the noise cancelling issue, you can check this link to understand more about the feature: https://cutt.ly/BeBeeOr7 Also, you can try these troubleshooting steps if the issue persists: - Ensure your headset has the latest software updates: https://cutt.ly/trjweUYv - Resetting the headset: https://cutt.ly/5rjwoidG - Initializing the headset to restore factory settings: https://cutt.ly/SrjwocbZ Regarding the design, we understand that the bulkiness can be a concern. Larger headsets often provide better sound quality and comfort for extended use, but we appreciate your insights on potential improvements for future models, and we will share your feedback with the concerned team for future consideration. If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Never Received My Order
1 out of 5 stars
SSnow850 - 17 days ago
originally posted on sony.com
I paid for the WH-1000XM5 and never received my package. I reached out to Sony Support and they opened a claim, telling me it could take up to a month. After waiting patiently, they came back and said there was nothing more they could do. I never received a refund or a replacement. I’m extremely disappointed—this was supposed to be a premium experience from a brand like Sony, and I feel completely let down. I was really looking forward to trying these headphones, but unfortunately, I haven't had the chance to experience them. I can’t speak to their sound quality, comfort, or features because they never made it into my hands. Extremely disappointing, especially considering my expectations for a premium product.
1 reply from Sony North America Customer Support team - 16 days ago
Hi SSnow850, Thank you for bringing this to our attention. We want to sincerely apologize for the inconvenience and frustration you've experienced regarding your WH1000XM5 order. We understand how disappointing it must be not to have received your headphones. Our customers' feedback is truly valuable. We'd like the opportunity to revisit this issue. Please contact us again directly with your original case number or any reference information you may have. The contact information for our support team can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for giving us the chance to make this right. Sincerely, - Stephanie
Buyers Remorse
1 out of 5 stars
LittleOldLady - 20 days ago
originally posted on sony.com
The product may be marvellous but the initial instructions, the manuals and above all the website are ludicrously and unnecessarily convoluted and difficult to understand, One would think the Sony really didn't want one to use their products at all.
1 reply from Sony support team team - 18 days ago
Hi, Thank you for your feedback. We are sorry to hear that you are having concerns with the initial instructions and the manual of your WH-1000XM5. We understand that going through the manual can be difficult however, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the TV's features: https://cutt.ly/QrhqZwe0 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Love the Headphones!
5 out of 5 stars
Dharmik - 20 days ago
originally posted on sony.com
Love the Headphones! Love the Headphones! Love the Headphones!
Phenomenal Headphones
5 out of 5 stars
Nessim - 21 days ago
originally posted on sony.com
5 Stars and well-deserved. Outstanding sound and an excellent app that’s used in conjunction to adjust the bass and treble. Excellent noise cancellation. Definitely the one to get when one is ready to upgrade to an advanced set of headphones.
1 reply from Sony North America Customer Support team - 20 days ago
Hi Nessim, thanks for sharing your wonderful experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality, and bass that you can get with the app. With industry-leading noise cancellation technology every beat in your songs comes to life! We hope you continue enjoying the headphones and thanks for choosing Sony. Regards, Dominick
Comfortable and most importantly excellent sound
5 out of 5 stars
Bob00032 - 22 days ago
originally posted on sony.com
I’m pleased with the overall quality. The sound is excellent and the noise cancelling is noticeably improved over previous models.
Amazing! Sound is crystal clear
5 out of 5 stars
Kl0u - 23 days ago
originally posted on sony.com
I bought these a few weeks ago and I've completely stopped using my Samsung Buds Pro2 as they are so comfortable to wear, the app is easy to use and you can customise your settings and the sound quality is amazing. Also battery life is just the cherry on top!!
Great feature
4 out of 5 stars
Bholu - 24 days ago
originally posted on sony.com
Good to use and nice sound system But I think it’s little heavy to carry during travelling as well I don’t aware all features and no one guided so struggling
1 reply from Sony support team team - 22 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're struggling to explore more about the features of the headset. You can always use our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/krgcW2CJ Moreover, we appreciate your feedback regarding the weight of the headset; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if you need any assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Great sound
5 out of 5 stars
EdKolog - 25 days ago
originally posted on sony.com
It is exactly as I anticipated. I enjoy using it daily.