$99.99 sale price when purchased online
$149.99 list price
Target Online store #3991
About this item
Highlights
- Sony’s lightest Wireless Noise-canceling headband ever.
- Take noise canceling to the next level with Sony’s Integrated Processor V1, so you can fully immerse yourself in the music.
- Super comfortable and lightweight design.
- Adjustable Ambient Sound mode and Adaptive Sound control features tailors sound to suit the environment around you.
- Up to 35-hour battery life with quick charging (3 min charge for up to 1 hour of playback).
- High sound quality and well-balanced sound tuning.
- Crystal clear hands-free calling and voice assistant with Precise Voice Pickup technology.
- Multipoint connection allows you to quickly switch between two devices at once.
- Boost the quality of compressed music files and enjoy streaming music with high quality sound through DSEE™.
Description
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. The CH720 are ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.
Weight: .43 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leatherette
Cable/Cord Length: 47.25 Inches
Connection Type: USB
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Android
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88533037
UPC: 027242925496
Item Number (DPCI): 008-07-0044
Origin: Imported
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 8.86 inches length x 8.2 inches width x 2.32 inches height
Estimated ship weight: 0.948 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
Return details
This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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4 out of 5 stars with 28 ratings
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Summary of reviews
These headphones offer a blend of comfort, sound quality, and effective noise cancellation, making them suitable for various activities like commuting, exercising, or enjoying music at home. Guests appreciate the long battery life and quick charging capabilities, along with the convenience of customizable sound settings through an app. However, some guests have experienced connectivity issues and microphone quality concerns, particularly when using them for calls.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 862 reviews
60% would recommend
69 recommendations
Great Value
5 out of 5 stars
- 4 days ago
originally posted on sony.com
Bought these today and great headphones for the money
Great sounding headphones for the price
4 out of 5 stars
Pete88888 - 6 days ago
originally posted on sony.com
Sound great in quieter environments. Noise cancellation works but not so well next to a busy road.
1 reply from Sony support team team - 4 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-CH720N, and we hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're not fully satisfied with the quality of the noise canceling function. Make sure to follow the steps here and test again: https://cutt.ly/hrxPWpaZ If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/JrxPWRd2 2. Reset the headset: https://cutt.ly/HrxPWSUS 3. Initialize the headset: https://cutt.ly/YrxPWBe7 Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
headphones/noise cancellor
5 out of 5 stars
Liamarie - 8 days ago
originally posted on sony.com
I bought this 3 weeks ago to wear on a plane ride. It is easy to use. Noise cancellation was great. It synced to my iPad easily. Battery lasts a long time.
Great headphones but you need to get the app
4 out of 5 stars
Mj3g - 8 days ago
originally posted on sony.com
Headphones are good and the battery life that easily lasts days is nice to have. My biggest problem, which makes me regret buying these, is that you must have the app to use the full functionality of the headphones, such as the noise cancelling/ambient sounds features. I am unable to get the app because my phone is too old and Sony haven’t included laptops in their usability, which means you can’t control your headphones when connected to a laptop or computer! This means I can’t use the noise cancelling which is what I payed for, very frustrating.
1 reply from Sony support team team - 6 days ago
Hi, Thank you for your feedback. We are sorry to hear that you are facing issues with the Sony | Sound Connect App with your WH-CH720N. Yet, we are glad to hear that you are happy with battery life. The Sony | Sound Connect App ensures that your headset remains updated and provides customization options to optimize your audio settings. You can explore the available features within the app to tailor your experience: https://cutt.ly/0rxdSy2C You can learn more about how to use the noise canceling feature: https://cutt.ly/WrxdDoDa We would like to clarify that the Sony | Sound Connect App is a mobile-based application and is not compatible with laptops or desktops. We appreciate your insights on potential improvements for future models, as we're always working to develop our headphones to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration. If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Good headphones
4 out of 5 stars
Plien - 9 days ago
originally posted on sony.com
Really good headphones. Slightly disappointed by the buttons which could be more tactile.
1 reply from Sony support team team - 7 days ago
Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-CH720N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Moreover, we appreciate your feedback regarding the buttons; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Good choice of headphones ,was also looking at JBL
5 out of 5 stars
imokandyou - 9 days ago
originally posted on sony.com
Good choice of headphones, have been using Sony products for sometime, many years pleased with performance and noise cancelling is excellent, never used this before very pleased.
Noise cancellation not great and problems
2 out of 5 stars
Colint1974 - 9 days ago
originally posted on sony.com
Had the headphones a few days and at first I was really impressed with quality and sound. The app is decent as well and battery life seems good. Noise cancellation not as good as expected. This morning I tried adjusting the headphones as I was hearing cars go past and was checking they were actually on properly. When I was adjusting/moving them into place I started to hear short circuit noises/static on the left ear. I then found out this short circuit noise was happening as soon as I touched the left side. Really disappointed with this purchase. Was looking forward to having these long term but unfortunately for me they weren't up to the standard you would expect from Sony.
1 reply from Sony support team team - 6 days ago
Hi, Thank you for your feedback. We're sorry to hear that you have issues with the noise cancelling feature and you're experiencing static noises with your WH-CH720N. Yet, we're glad to hear that your happy with the battery life, the sound quality and the Sony | Sound Connect App. To enhance the noise-cancelling effect, we recommend following these troubleshooting steps: https://cutt.ly/5rxdw7AV Regarding the noises that you are experiencing with your WH-CH720N, you can learn more on how to avoid that issue: https://cutt.ly/ErxdeKSq If the issue persists, you can try these steps: - Ensure your headset is updated to the latest software version: https://cutt.ly/3rxdrHti - Resetting the headset: https://cutt.ly/prxdttQz - Initializing the headset to restore factory settings: https://cutt.ly/7rxdtdje If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Decent headphones at fair price.
4 out of 5 stars
Blimey7 - 9 days ago
originally posted on sony.com
Had them for a week or so, so not worn in yet but first impressions are good. Comfy to wear, feel light on the ears and sound quality is fine. I mainly bought for TV use, I don't think I can use the app to adjust equaliser doing this, it only seems to appear when using with phone for music, not a big issue though.
1 reply from Sony support team team - 7 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-CH720N. We hope you continue to enjoy it for years to come. You can adjust the equalizer settings to your preferred options by following the steps here: https://cutt.ly/zrz78bXW Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
Great features
5 out of 5 stars
Harishma - 11 days ago
originally posted on sony.com
I purchased the 1000xm4 a year ago, and I find it to be excellent and aesthetically pleasing. In other news, I am getting married on May 25th; would a surprise gift be possible?
Looks as though t will do the job
5 out of 5 stars
Fifi 50 - 12 days ago
originally posted on sony.com
had to get someone to set it up as the instructions said to hold the power button for less time than was actually required , other than that it was ok
Great Product
5 out of 5 stars
Clarki - 15 days ago
originally posted on sony.com
Really happy with these, sound is fab. Also fairly easy to set up.
Can't complain
5 out of 5 stars
Megmc - 15 days ago
originally posted on sony.com
Bought as a gift. Love them. Only thing I would say is they could be a bight tighter. But maybe I have a small head! 😂
Wireless Headphones
3 out of 5 stars
Recothadon - 15 days ago
originally posted on sony.com
They won't connect to my PS4 AT ALL! And there was no instruction manual included
1 reply from Sony North America Customer Support team - 15 days ago
Hi Recothadon, Thank you for reaching out. We're truly sorry to hear that you're not able to connect your WH-CH520 headphones with your PS4. We're here to help. Please note that the WH-CH520 is not officially compatible with the PS4 via Bluetooth. There are a few alternative solutions you might consider: - If your TV supports Bluetooth with the A2DP profile, you may be able to pair your WH-CH520 headphones directly to the TV. The PS4 audio will then transmit to your TV and be sent wirelessly to the headphones. - You can use a USB Bluetooth adapter that plugs into the PS4. However, please keep in mind that we cannot guarantee compatibility. For the best experience, we recommend using headphones that are specifically designed for use with PlayStation systems, like our INZONE Gaming Headsets/Earbuds. These will ensure full compatibility. As for the instruction manual, we are very sorry. You can view or download the full user guide directly from our official website here: https://helpguide.sony.net/mdr/2958/v1/en/index.html If needed, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products. Best regards, Stephanie
Bargain Headphones.
3 out of 5 stars
Paul414 - 16 days ago
originally posted on sony.com
Great headphones, do not connect with PS5 or PC. Guess we’ll have to spend more.
1 reply from Sony support team team - 14 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying your WH-CH720N. Yet, we're sorry to learn that you can't connect it with your PS5 and PC. While you may be able to connect it to your PC via Bluetooth, ensure that your PC supports the A2DP Bluetooth profile by following the steps in this link: https://cutt.ly/trljGrKy Please note that the WH-CH720N is primarily designed for general audio use rather than gaming. For an optimized gaming experience, we recommend exploring our dedicated gaming headset lineup, which offers enhanced compatibility and performance tailored for gaming platforms in here: https://cutt.ly/prlj9CME Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW Nadine @Sony Support UK
Battery useless after a few months
1 out of 5 stars
Nouveaucuisine - 17 days ago
originally posted on sony.com
Great headphones until they won't charge. Wouldn't buy again, very disappointed
1 reply from Sony support team team - 15 days ago
Hi, Thank you for your feedback. We're sorry to hear that you're facing battery issues with your WH-CH720N. This is not the norm, as we always strive to deliver the best quality possible. Make sure to follow the steps here and test again: https://cutt.ly/Krlq0Axh If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/Rrlq2qGx 2. Reset the headset: https://cutt.ly/qrlq2jg1 3. Initialize the headset: https://cutt.ly/Irlq2ECF Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Excellent value BT ANC over ears headphones
5 out of 5 stars
brills - 18 days ago
originally posted on sony.com
I bought these headphones to upgrade my second pair (previously Bose QC15) for an award-winning bluetooth connected, noise cancelling set. The professional reviews I had read were all very positive, and I have not been disappointed. Excellent value for money.
Really good for the price.
5 out of 5 stars
Johnny2phones - 18 days ago
originally posted on sony.com
Lightweight, great noise cancelling and simple to use.
Nowhere near as good as the previous model.
1 out of 5 stars
Incisorboy - 19 days ago
originally posted on sony.com
I had the previous model for 6 years, and never had any trouble with it. I only stopped using it because it would no longer charge. This one is flimsy, has poor noise insulation, the volume control changes randomly, so that even at full volume, you can’t hear very well, until you turn it off and back on again. It also randomly disconnects from the phone when on a phone call. Really disappointing.
1 reply from Sony support team team - 16 days ago
Hi, Thank you for your feedback. We're sorry to hear that the WH-CH720N quality isn't up to your liking; this is not the norm, as we strive to deliver the best quality possible. You can enhance the noise canceling by following the steps here: https://cutt.ly/JrkBGTbf Regarding the sound and disconnection during call issues, make sure to follow the steps below and test again: 1. Make sure that the headset is updated: https://cutt.ly/GrkBKr7T 2. Reset the headset: https://cutt.ly/5rkBKxKz 3. Initialize the headset: https://cutt.ly/xrkBKOTh Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
Good enough for me
4 out of 5 stars
Boredwithreviewrequests - 19 days ago
originally posted on sony.com
I am no expert and only used rubbish ear buds before. These are in a class or two above apple ear buds for comfort (less risk ear infections!), noise ablation and clarity. Stereo is fine, base is chesty. In all, I believe they are very good value for money.
1 reply from Sony support team team - 17 days ago
Hi, Thank you for your feedback. We're glad to hear that you're enjoying the comfort, noise cancellation, and clarity of your WH-CH720N. We hope you continue to enjoy them for years to come. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
Great features especially with the Sony app
4 out of 5 stars
Dgbliss - 20 days ago
originally posted on sony.com
Had my new headphones for a week or two they sound good although the equaliser could have more options although I’m pleased with them especially the price they’re not quite as good as my AKG headphones but they were half the price.
1 reply from Sony support team team - 17 days ago
Hi, Thank you for your feedback. We're glad to hear that you're pleased with the sound quality and price of your WH-CH720N. We hope you continue to enjoy them for years to come. We appreciate your suggestion regarding the equalizer options as we're always working to develop our headphones to what suits your needs. Furthermore, we will share your feedback with the concerned team for future consideration. If you need further assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK