A:Â my cooler is shorting out and won't stay on
A:Â The included window kit is designed to fit most standard vertically or horizontally sliding windows and measures, 6.5" W x 20" L (minimum), 46" (maximum). Since windows come in different sizes, some customization may be needed when installing the accessories. If the included solid window kit slide bar panels do not completely cover your window or door opening, most customers purchase an additional window kit and use both sets. Alternately, a customized longer solid slide bar panel can be made by cutting Plexiglas or PVC plastic to size to be used with the panel with the hose cut outs of the original window kit. If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
A:Â The room temperature needs to be above 45F. Please use the included cover to block the intake hose to prevent the unit from pulling in cold air from outside. If you have additional questions, our Customer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
A:Â To further assist you with the unit not staying on, please contact our Customer Support Team, available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
A:Â The only difference between the two models is that the ARC-12SDH includes a heating feature. Both models are equally rated. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
A:Â The unit has a thermostat which controls the compressor of the air conditioner. When the set temperature is reached, the compressor (cooling function) of the unit turns off but the fan continues to run to circulate the air inside the room to maintain the set temperature. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
A:Â The exhaust hose is extendable up to 59". Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
A:Â The net weight is 71 lbs. To further assist you with this matter, please contact our Consumer Support Team, Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com.
A:Â The ARC-12SD has 11,000 BTU heating capabilities. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.
A:Â This unit has a 3 prong LCDI plug and can be used in a grounded outlet. Our Consumer Support Team is available Monday - Friday 8:30 AM - 4:30 PM PST at 1-866-WHYNTER (1-866-949-6837) and at support@whynter.com should you have additional questions.