Ember Travel Mug 2 12oz Temperature Control Smart Mug

I must say I am impressed with Ember products but I give them a three star because I’ve replaced my charging base on my regular cup multiple times and now the lid is broken on my travel mug and there’s none in stock. This company seems to have a problem maintaining stock. Not to mention their app is very flaky and I’ve had to reload my mugs twice now. When I buy a product from a company, I’m creating a relationship with that company and so far this relationship is a bit one-sided.

I love my travel mug but the lid broke I would like to order another lid asp

After owning and enjoying 4 Ember mugs, I bought the red Ember Travel Mug 2. I had it for one month when it quit working. I wrote to Ember Support. They responded that they were running behind in responding. Weeks later, and 2 more emails to them, and still no response. I have tried to call them; that is a dead-end.

I have owned this mug for over a year now, and the only good thing about it is that it will keep your drink hot for 1-2 hours. However, any other insulated bottle i have can hold temperature that long too. Other than that, it is not big enough, the lid is hard to clean, and the push-down style to open the lid is unsanitary. Today, my lid broke...

I would probably buy this if I could just plug it into the same USB-C cable I use to charge everything else including my computer at home/car/truck/boat/work. I get that people might not want to have an attached cable, and the stand is slicker when sitting at a desk, but for me, there's no way am I getting multiple ember-proprietary charger stands, or carrying them around with me. It would be slightly better if it used standard wireless charging, but I'd still want the wired connection.

I have owned Travel Mug 1 and Travel Mug 2. They are excellent for keeping products at the appropriate temperature while the battery lasts. Beware - Huge product flaw with the lid. It is a spring and latch activated lid that you can push down to lock open and push down again to close. This system is poorly designed and fails regularly into the closed position. I do not use this function and only keep my mug lid in the open position. With the way the mug is designed, I have never felt a need to close it. My third lid just failed this morning and I have only had this current replacement lid for 8 months. This needs to be addressed.

I bought one for my husband, an electrical and computer engineer and very particular. He loves it!

I have bought 3 of these. Worked great for a month or two, but now all three don’t hold a charge and are useless.

Battery station doesn’t work properly. Pins are always getting stuck regardless of how neat I keep it.

The mug seems to work great, keeps the coffee at the desired temp. However the lid for it broke on the inside and now it won’t stay open to drink. The 1 star is for the complete lack of service. I have reached out to support a twice and received the automated response stating my query had been received. I offered to just buy the lid, I am not looking for anything free, I just want to use the mug! That was weeks ago now with no further response. It is a very expensive mug to have this happen and not get any support.

Love the mug. Hate that it stains (white). Even when sprayed with Dawn and soaked overnight, stains remain.

I received this as a gift for christmas and it already isn't working. Just says battery cooling. When I put it on the charger the writing isn't even legible?

The mug is great. However, the lid stopped working within a month. It is stuck in the open position.

Worked for 2 tries. No customer service. Just a paperweight now after two cups of coffee.

The lid on this mug is garbage. I have had them replace the lid twice now, and they stopped answering my requests for a third since the other two also busted within a few weeks,.

I have had my mug 3 years now and it still works great. Only issue is I have to replace the lid every 8 months or so due to the seal loosening. Otherwise I love my travel cup!!! I don't alway get to finish my morning coffee right away at work and it keeps it hot until I can.

One month later, I’m so happy to have this Cup ! No more cold Coffee ! I can enjoy My Coffee in My Time. Thank You.

Great mug but I had to have 4 replacement lids. They broke and stopped opening if you shake a hot drink with the lid closed. And my find my phone did not work. The Lift driver lifted my mug and I can’t locate it. Over priced under performing.

My mug is two years old. The app hasn't worked in over a year. The display on the front of the mug doesn't always work and the charge doesn't last long anymore. Very disappointing for the expensive price.

Best coffee mug - keeps it as hot as you want, have had for a few years now and one of my favorite gifts