CeraVe Healing Ointment, Hydrating Skin Protectant (5 Oz)

The recent formula change is incredibly disappointing. My children suffer from severe eczema and, as part of our routine for the past 7 years, we would apply Cerave Healing Ointment in the morning and at night. Like clockwork, I regularly purchase a new jar every month because we go through it so quickly. This time I saw new and improved on the label and saw that the ingredients have changed. I was quite skeptical but decided to proceed and was absolutely horrified that my children complained that their skin felt like it was stinging. They wanted to wash it off. This was the only product they had applied. Moreover, this new formulation is greasier and stickier. Sadly, now I’m searching for a replacement. This was the only product from Cerave’s line that was tried and true. Why mess with a great thing? If you have sensitive, eczema prone skin and were once a loyal user of the healing ointment, please look elsewhere. This is no longer the holy grail product it once was for many eczema sufferers.

I'm actually really liking the reformulation of this product!! I can notice the difference the added glycerin makes in hydration, and the thicker consistency stays on my lips and cuticles much better instead of melting away. It feels like a proper healing ointment now, which is exactly what I was hoping for.

I loved the original product! I used it every night before bed. I hate the new formula, its sticky, drys my skin out etc. Why fix what wasn't broke? Many people that used this regularly are hunting for a new product! You destroyed a great product, shame on you!

[This review was collected as part of a promotion.] I’ve been using this product for years, but I recently got a new one that’s so thick it feels disgusting. This was my favorite product, and I’m so disappointed.

I used to really love this product. It worked amazing for my eczema and honestly felt better than Vaseline or Aquaphor. I swore this was my holy grail. I would buy a bottle every 2 months because of my severe eczema and relied on it constantly. But with the new formula, I don’t feel the same at all. It feels waxy and just not great. I used it right after a shower on clean, slightly damp skin, and immediately noticed the difference with the new bottle I bought. I’m really disappointed in this change. It doesn’t seem like what people wanted, and it’s honestly causing the opposite reaction of what it’s supposed to do. Now I’m going to have to find an alternative, and unfortunately they’ve lost a loyal customer.

This stuff really does the trick. It’s thick but not too thick where it feels heavy and oily. It helps heal dry and irritated skin without any issues. Last All day

love the thickness and moisture locking of this product. it’s nice for dry and cracked lips as well as for cuticles! it has helped cure dry and red cuticles

I have used the healing ointment for years and absolutely loved the old formula. I just bought a new tub of the new and improved version and I cannot use it anymore. It is so sticky and doesn’t dissolve in the skin as easily as the original. I had to return the tub and will have to find a substitute. I use your facial cleansers and other products, but this one no longer works for me.

Honestly this is a pretty good healing ointment, it feels great on my lips it's basically a better version of the aquaphor petroleum jelly rub. It lasts really long on your lips feeling slick.

used to love this product but the new one gives me allergies. i am really devastated because this was the only product i could use to moisturize my lips. :(

This ointment has been a lifesaver for me during the winter. My lips were extremely dry cracked, and even had small wounds that made them very uncomfortable. Since I started using this product, I’ve noticed a huge improvement. It deeply hydrates, protects my skin, and helps heal damaged areas much faster. The texture is rich but not too heavy, and a little goes a long way. I now use it daily, especially at night, and wake up with much softer and healthier lips.

A soothing and protective ointment that deeply hydrates dry cracked skin without greasy. The packaging usually comes in a jar with a screw on lid.

A life-saver for dry and cracked skin! I’ve been using the CeraVe Healing Ointment and it’s the only thing that really helps my super dry, rough, and cracked areas, especially in the winter. It has a thick, balmy texture that stays put and creates a barrier to lock in all that hydration. A little bit goes a long way. It doesn’t feel greasy like pure petroleum jelly, and it’s fragrance-free, which is great for my sensitive skin. I put it on my hands, elbows, and even my lips before bed, and I wake up with noticeably softer, smoother skin. Highly recommend for any type of severe dryness!

I have used this product for years to help with chafing around my panty line. Loved it! However, the “new & improved” formula is not good at all. Felt very stiff & waxy & felt like I needed to use twice as much to feel the relief. Sad as I REALLY liked this product for years.thinking I may need to switch to Aquaphor. Wish you did not need to feel a need to improve it—you just list a customer.

This is the ointment i chose to put on my skin the first time i did my tattoo, it did wonders, keeps my tattoo moisturize and soft, i didn’t even had peeled skin. Love this also for my hands when i get eczema it will help heal faster. Doesn’t smell like anything to me and it kind of oily but i don’t mind

This healing ointment has the texture of Vaseline. But this ointment is specifically designed for cracked and chafed skin. This pairs perfectly with someone who has eczema. It is odorless but leaves your skin hydrated.

I cannot believe you changed the ingredients. "New and improved" is anything but that. This is the only product other than Vaseline that worked for my skin. Guess I will be saving a ton by no longer purchasing your products.

My hands become extremely dry and cracked from the hot products I'm working with throughout the day, and have become true working hands. I've been trying to find a product to alleviate this for years and have tried everything under the sun. After a week or so of using this at night, my hands are no longer cracking. They look visibly younger, smoother, and more plump. I've tried vaseline in the past, and it doesn't compare. Thank you, CeraVe!

Im long time sufferer of ecxema and severely dry skin especially in the winter..my skin feels like it shrinks too small for my body..Your products are the only reliable relief ive ever known.. deeply moisturizing and soothing especially on the those itchy patches..Also I recently tried cereve cleansing balm just because and it worked beautifully at a gentle price point too.. i had tried all the high end brands such as elemis and clarins but those left residue ..Cereve took everything off including stubborn mascara—!!! Thank goodness there are proper products that not only do the job but are reasonably priced..

As a parent of a 14-month-old, his skin is likely transitioning to “baby soft” to “toddler tough” as he explores more, and this weather can be brutal for that delicate barrier. I started using CeraVe Healing Ointment and it has been a complete game-changer for his skin texture. It’s the only thing that has consistently kept my son’s skin soft and protected.