Nourison Horizon Indoor/Outdoor 9' x 12' Navy Modern Rug

Thank you for your feedback. We’re sorry to hear the rug did not meet your expectations. Some rugs may have a temporary odor upon opening due to packaging and transit, which typically dissipates after airing out. We also understand your concerns regarding the thickness and safety of the rug. For hard surface flooring, we recommend using a rug pad to help provide additional cushioning and reduce movement. We appreciate you sharing your experience and apologize for the disappointment.

I hope you’re doing well. Thank you for reaching out. We are so sorry to hear about the experience you are having with your rug. Please see below for general instructions on how to flatten your rugs: How to lay out your rug: Place the rolled-up rug on the floor and lay flat. For rugs that don’t include a non-slip back, we recommend adding a rug pad first. Vacuum the rug surface without a beater bar (spinning brush head) to remove shed fivers and flatten the rug further. Flatten curled corners either by reverse rolling or placing a heavy stack of books to weigh them down. To remove creases, place a damp cloth over the creased area and gently iron over it to help relax the wrinkles. We highly suggest getting a rug pad for your rug. This will help tremendously in avoiding curls, creases or warps as well as following the instructions above.