Kiehl's MRC CREAM 50ML

Hi there! Thank you for your honest feedback. We are sincerely sorry to hear that the fragrance of this product was too overwhelming for your nighttime routine. We understand that for an overnight treatment, the sensory experience is just as important as the results, and we're sorry we missed the mark for you. We will certainly share your comments with our product development team. We’d love to help you find a more subtle or fragrance-free alternative that allows you to rest comfortably—please feel free to reach out to our customer care team at 1-800-543-4572 Mon - Fri 10am-7pm EST.

Hi there! Thank you for sharing your honest feedback. We’re sorry to hear this moisturizer felt too thick and didn't meet your expectations, especially compared to the Creme D’Elegance Repairateur. We understand how disappointing it is when a favorite is discontinued. Your comments on the texture and value have been shared with our team. We’d love to help you with a return or find a lighter alternative please give us a call at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate your long-standing support!

Hello and thank you for your review, and we are so pleased to hear that our Midnight Recovery Omega Rich Cloud Cream has been a helpful companion for your skin this winter and appreciate you sharing your experience with the scent. The fragrance you've noticed comes from our signature blend of essential oils, including Lavender and Evening Primrose, which are chosen for their soothing properties. However, we completely understand that for those with sensitivities or asthma, even natural botanicals can be a concern. Your "top lip" tip is very helpful for others with similar sensitivities, and we are glad you found a way to continue enjoying the quality and results of the cream. We will certainly share your feedback with our product development team as we consider future unscented or sensitive-friendly alternatives.

Hello there and thank you for reaching out! We’re sorry to hear about your experience with the Midnight Recovery Omega Rich Botanical Night Cream. We’d like to speak with you directly to assist further. Please give us a call at 1-800-543-4572, Monday to Sunday, 10:00 AM – 7:00 PM EST, and provide case #44441825. When you call, it would be helpful if you could have the product available. We look forward to speaking with you and resolving this for you.

Hello there. Thank you so much for your honest feedback and for being a longtime fan of Kiehl’s! We’re sorry to hear that the Midnight Recovery Omega Rich Cream didn’t absorb well for you. Sometimes, different creams can react uniquely with individual skin types or other products in your routine. We’re glad to hear you enjoy the scent and have found other Kiehl’s products you love! If you’d like, our customer service team would be happy to help recommend products that might better suit your skin’s needs—feel free to reach out at 1-800-543-4572, Mon–Sun, 10:00 AM–7:00 PM EST. Thanks again for sharing your experience with us!