Oster GoMax 20oz Portable Blender Licorice

Hello, thank you for taking the time to share such detailed feedback. We’re really sorry to hear that the GoMax Portable Blender didn’t meet your expectations, especially since you were hoping to love it. We want to acknowledge your experience with blending ice and thicker ingredients like cottage cheese. The GoMax is designed primarily for lighter-duty blending, such as protein shakes, smoothies with soft fruits, and liquid-based mixes, so your observation that it performs best with protein water and shakes is accurate. For thicker or frozen ingredients, results can vary depending on ingredient size, liquid ratio, and blend technique. Using smaller ice cubes, adding liquid first, and pulsing while gently shaking the blender can help, but we understand this may still fall short of what some users expect from a blender. We’re glad to hear that you found it easy to clean and assemble. Portability and convenience were key goals in its design. That said, your comment about safety is especially important to us. The GoMax is designed with a safety interlock that should prevent operation if the lid is not properly secured. If the lid is opening or loosening during blending, that is not expected behavior and could indicate a defect or an issue with assembly. Your feedback about needed improvements is valuable and is shared with our product development team as we continue working to improve performance, blending power, and overall user experience. If you need further assistance, please reach out to us via the Contact Us form on our official Oster website https://www.oster.com/support/contact-us. We’re available Monday to Friday, from 9 am to 5 pm Eastern Time. We look forward to assisting you! Thank you, and please stay safe! Oster Consumer Care