Cuisinart 12 Cup Thermal Carafe PerfecTemp Programmable Coffee Maker Silver

We're sorry to hear the Programmable Thermal Coffee Maker did not provide the experience you were hoping for after replacing a coffee maker you enjoyed for many years. Thermal carafes are designed to maintain coffee temperature through insulated double-wall construction rather than a heating plate, which can help preserve flavor, but we understand this may not align with everyone's preferences for convenience and heat retention. To help maximize performance, we recommend preheating the carafe with hot water before brewing, keeping the lid closed whenever possible, and cleaning the interior regularly with a bottle brush and a solution designed to remove coffee oils and residue. Thank you for sharing your experience; we value your feedback and will share your comments with our team for review and future product development.

We're sorry to hear your Programmable Thermal Coffee Maker is no longer keeping coffee as hot as expected after only a few months of use. For best heat retention, we recommend preheating the thermal carafe with hot water before brewing, ensuring the lid is fully secured after brewing, and minimizing the amount of time the carafe is left open, as thermal carafes rely on insulation rather than a heating plate to maintain temperature. If you're noticing a significant change in performance compared to when the unit was new, please contact our Consumer Assistance Center at 1-800-726-0190 and provide Ticket Number:8901157388 so we can assist with troubleshooting and review available warranty options. Thank you for sharing your experience; we appreciate your feedback and will share your comments with our team for review.

Thank you for sharing your experience with the Cuisinart 12 Cup Programmable Thermal Coffee Maker. We're sorry to hear the coffee flavor, heat retention, and ready-brew alert did not meet your expectations, especially when compared to your previous coffeemaker. To help improve flavor, we recommend ensuring the unit has been properly cleaned before use, using the correct coffee-to-water ratio, and preheating the thermal carafe with hot water before brewing to help maintain temperature. If you have any additional questions or concerns, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for taking the time to share your feedback and help us improve the Cuisinart experience.

We truly appreciate your longtime loyalty to Cuisinart® and are sorry the thermal carafe on your new Programmable Thermal Coffee Maker is not keeping coffee hot as you expected. Since you’ve already had extensive experience with thermal carafes, we recommend checking that the lid is fully seated and securely closed while brewing and serving, as an improperly positioned lid can allow heat to escape. We understand how disappointing this is after getting 15–20 years of dependable use from your previous Cuisinart coffee maker. Thank you for your continued trust in Cuisinart and for sharing this candid feedback, as it helps us better understand where the experience may not be meeting expectations.

We’re glad you love the design and appreciate the convenience of programming your Cuisinart coffeemaker for fresh coffee in the morning, but we’re sorry it isn’t keeping your coffee as hot as you’d like. For better heat retention, try preheating the carafe with hot water before brewing and make sure the lid is fully secured; if the coffee still cools too quickly, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for sharing both the features you enjoy and where the experience could be improved, as your feedback is valuable to Cuisinart.

We’re glad to hear you’re enjoying the great-tasting coffee, but we’re sorry the staining, brewing temperature, and difficult cleanup have been disappointing. For the white components, try cleaning promptly after use with warm, soapy water and a soft, nonabrasive cloth; for lukewarm coffee, ensure the carafe is properly seated, the warming settings are correctly selected, and decalcify the unit if mineral buildup may be affecting performance. For easier cleanup around the filter area, remove loose grounds after each brew and wipe the area with a damp cloth once the unit has cooled. We appreciate your balanced and thoughtful feedback, as it helps Cuisinart identify ways to improve both product performance and ease of care, and thank you for sharing your experience with us.

We're sorry to hear the Programmable Thermal Coffee Maker has not met your expectations. Thermal carafe models are designed to keep coffee warm through insulation rather than a warming plate, and for the hottest results we recommend preheating the carafe with hot water before brewing, ensuring the lid is fully secured during and after brewing, and serving coffee promptly after the brew cycle is complete. For cleaning, adding warm soapy water and gently swirling or using a long-handled bottle brush can help reach inside the carafe more effectively. Thank you for sharing your experience; we appreciate your feedback and will pass your comments along to our team.

We're sorry to hear the Programmable Thermal Coffee Maker (12 Cup) has not met your expectations. Unlike glass carafes that sit on a heated warming plate, thermal carafes rely on insulated stainless-steel walls to retain heat, which helps preserve coffee flavor but may feel less hot over time; preheating the carafe with hot water before brewing and keeping the lid closed between pours can help maintain temperature longer. For cleaner pouring, we recommend ensuring the lid is fully secured and aligned according to the product instructions before serving. If you'd like additional assistance, please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901117551; thank you for sharing your feedback, as your comments help us evaluate future product improvements and enhancements.

We're glad to hear you're enjoying the coffee and the overall appearance of your Programmable Thermal Coffee Maker (12 Cup). Unlike traditional glass-carafe coffee makers that use a heated warming plate to continuously apply heat after brewing, a thermal coffee maker uses an insulated stainless-steel carafe to retain heat naturally, which helps preserve coffee flavor and reduce the risk of a burnt taste. To keep coffee hotter for longer, we recommend preheating the thermal carafe with hot water before brewing, keeping the lid closed as much as possible, and brewing a full pot when practical, as larger volumes tend to retain heat better. Thank you for sharing your feedback, as your insights help us evaluate future product enhancements and improvements.

We're sorry to hear that your coffee is not staying as hot as expected in your Programmable Thermal Coffee Maker. Unlike a traditional glass carafe that sits on a heated warming plate, a thermal carafe is designed to retain heat through insulated walls, so preheating the carafe with hot water before brewing, keeping the lid fully closed, and brewing full or larger batches can help maximize heat retention. Thank you for sharing your experience with us; your feedback has been provided to our team and is appreciated as we continue to enhance our products and consumer experience.

We're sorry to hear this coffee maker has not met the performance of your previous model. If the CLEAN indicator remains illuminated after descaling, we recommend repeating the cleaning cycle using the recommended vinegar-to-water solution and ensuring a fresh water rinse cycle is completed afterward, as mineral buildup can sometimes require multiple cleaning cycles to clear. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901097606 so we can further assist you with the heat retention and cleaning indicator concerns. Thank you for sharing your experience; your feedback has been provided to our product team, and we appreciate your longtime support of Cuisinart.

We're sorry to hear the coffeemaker did not meet your expectations, especially since you've had positive experiences with Cuisinart products in the past. Brewing sounds can vary depending on the grind, water flow, and brewing cycle, but ensuring the unit is placed on a level surface and performing regular cleaning and descaling may help optimize performance. Thank you for sharing your feedback; your comments are greatly appreciated and help us continue improving our products and consumer experience.