Calphalon Premier with MineralShield Nonstick 10" & 12" Fry Pan Set

Hello Samaor, Thank you for your feedback—we’re sorry to hear about your experience. We understand your concern, especially considering the care you’ve taken when using and cleaning the pans. Scratching under these conditions is not expected, and we appreciate you bringing this to our attention. Please reach out to us through our website and fill out the warranty claim so our team can look into this issue and assist you. This will allow us to review your case and provide further support. We are looking forward to hearing from you! We are available Mon - Fri: 9 am-5 pm EST. Thank you! Calphalon Consumer Care

Hello. Thank you for sharing your experience, and we’re very sorry to hear about the frustration you’ve had throughout this process. We understand how disappointing this situation has been, especially with your concerns regarding product performance and the warranty experience. We can see your case in our system, and our team has already requested that the cookware be returned so it can be properly evaluated. Once the items are received, the case can be reviewed in full and processed accordingly. This step is necessary to ensure the claim is assessed accurately. We also want to acknowledge your concerns regarding coating wear and your experience with support communication. We understand how frustrating delays and back-and-forth can be, and we apologize for any inconvenience this has caused. For detailed information regarding the Calphalon Warranty Policy, please see here: https://www.calphalon.com/warranty-information.html. As previously advised, Calphalon cookware is designed and tested to meet applicable safety standards and is considered safe for everyday cooking when used as directed. If you have anymore feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Calphalon® Consumer Care