Graco Simple Sway Baby Swing - Beige

A: Thanks for reaching out! To power the swing on and off you will need to use the dial button on the motor unit. IF the swing is not powering on may be an issue with the motor unit. -Graco Team

A: Baby weight may be too low for this swing. Wait until they weigh a little more (still under 30lbs) and then use. I had the same issue when baby was newborn.

A: Hello, thank you for your feedback on our Simple Sway Swingand we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team

A: Thanks for reaching out! There should be some sound from the motor unit such as a gentle humming sound, but should not be excessively loud. clicking ,grinding or abnormal noises. Please check owners manual for warranty information if the noise is loud. The Graco Team

A: Thank you for your interest in our products and for reaching out with this great question! The Simple Sway Swing can be powered using either the included AC adapter or batteries, giving you flexibility for use around your home. Please note that the vibration feature in the seat operates separately and requires one D-size battery to function. We hope this information helps with your decision! If you have any other questions, please reach out to us. - The Graco Team

A: Hi, Thanks for reaching out to us with this great question and for your interest in our products! The Simple Sway Baby Swing is not designed to fold for storage or travel. However, it can be easily disassembled when needed, making it more convenient to store when not in use. We hope this information is helpful as you explore your options. If you have any additional questions, please let us know. We're always happy to help! - The Graco Team

A: Thank you for your interest in our products! The fabric on the Simple Sway Swing is machine washable on a delicate cycle in cold water, with no bleach. We hope this helps! - The Graco Team

A: Thank you for your interest in our products! The seat cover and infant insert on the Simple Sway Swing are machine‑washable in cold water on the delicate cycle using a gentle detergent. Please avoid bleach or harsh cleaners. For the most accurate care instructions, be sure to check the care tag on your fabric as well. We hope this helps! - The Graco Team

A: Hello, thank you for your feedback on our Simple Sway Swing and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you! Graco Team

A: Thanks for your interest in our products! The Simple sway fits child up to 30 lbs. We hope this helps! -Graco Team

A: Thanks for your interest in our products! The Simple sway supports child from newborn to 30 lbs. -Graco Team