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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 2 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 3 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 4 of 4
Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 1 of 4

Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - Smoky Pink

$279.99 reg $398.99
Sale save $119.00 (30% off)
ColorSmoky Pink

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At a glance

About this item

Highlights

  • Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
  • Magnificent Sound, engineered to perfection with the new Integrated Processor V1
  • Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Carry your headphones effortlessly in the redesigned case.
  • Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.

Description

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 1.6 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Electronics Features: Automatic Shut-Off, Volume Control, Built-In Microphone, Adjustable Headband
Connection Type: USB-C
Wireless Technology: Wireless
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH-1000XM5/P
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: Lithium Ion, No Battery Used
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 93069056
UPC: 027242931510
Item Number (DPCI): 008-07-0411
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 9.8 inches length x 8.5 inches width x 2.7 inches height
Estimated ship weight: 1.55 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: Does the plastic hinge break after a few months?

submitted by Alec - 2 years ago

  • A: How long is warranty

    submitted byBrenda - 8 months ago

  • A: Mine broke after about 5 months, not sure how

    submitted byAB - 1 year ago

  • A: Is the Sony WH-1000XM5 a refurbished product?

    submitted bykim - 1 year ago

  • A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.

    submitted byBen - 1 year ago

  • A: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST

    submitted byRena - 2 years ago
    Target expert support

Q: Does this model have noise-canceling features?

submitted by AI Shopping Assistant - 2 months ago

  • A: Yes, these headphones are equipped with noise-canceling technology.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: Are these headphones water resistant?

submitted by AI Shopping Assistant - 2 months ago

  • A: These headphones do not have a water resistance rating.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What is the maximum battery life of these headphones?

submitted by AI Shopping Assistant - 2 months ago

  • A: The headphones offer up to 30 hours of battery life on a full charge.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What wireless technology do these headphones use?

submitted by AI Shopping Assistant - 2 months ago

  • A: These headphones utilize Bluetooth 5.3 for wireless connectivity.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: What materials are used for the ear cushions?

submitted by AI Shopping Assistant - 2 months ago

  • A: The ear cushions are made from leather, providing comfort during use.

    submitted byAI Shopping Assistant - 2 months ago
    Ai generated

Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.

submitted by Person BUYING from you - 1 year ago

  • A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: Is the Sony WH-1000XM5 a refurbished product?

submitted by kim - 1 year ago

  • A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?

submitted by Rebecca - 1 year ago

  • A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 1 year ago
    Target expert support

Q: Hi is there any student discount for this

submitted by Cade - 2 years ago

  • A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support
See all questions (13)

Additional product information and recommendations

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Guests also viewed

Guests are saying

The Sony WH-1000XM5 headphones are praised for their exceptional sound quality, advanced noise cancellation, and comfort, making them ideal for various activities like travel, work, and leisure. Guests appreciate features like customizable sound settings and the ability to connect to multiple devices. However, concerns about durability and customer service experiences have been noted, particularly regarding hinge issues. Overall, these headphones offer a premium listening experience, though potential buyers should be aware of some design flaws.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    4.4 out of 5 stars with 1682 reviews
    51% would recommend
    83 recommendations
    5 out of 5 stars
    Thumbs up graphic, would recommend
    7 May, 2026Verified purchase

    Dr

    Perfect!
    Harold
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    29 April, 2026Verified purchase

    Terrible durability

    GreatSouSound quality is great, but the durability is terrible, and even worse is Sony's customer service. I've had these headphones for 4 months, and they have already broken at the junction between the earpiece and the headband. I called Sony customer service becuase it is still under warranty. Apparently, they consider this "cosmetic" and will not repair or replace the headphones under warranty. For the amount of money I paid, I certainly expect more than 4 months of careful use. I'm an adult and take care of them properly. Very disappointed. I had a previous version that lasted over 4 years.
    Christina
    Did you find this review helpful?
    4 out of 5 stars
    29 April, 2026
    originally posted on sony.com
    Image

    Solid but ANC mid

    sound quality is good with the equaliser. however the noise cancelling is disappointing. it has the possibility to be good but only activates effectively in noisy conditions which means in a quiet library i can still hear whispers because the device doesn't activate the noise cancelling. would be 5 star if the noise cancelling was manual rather than automatic so i could turn it up to the max even in quiet areas.
    1 reply from Sony UK team - 9 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with the noise cancelling function. You can enhance the noise cancelling of your headset by following the steps here: https://cutt.ly/mtL5JRDf Additionally, you can adjust the noise cancelling function and ambient sound mode to your desired options, following the steps here: https://cutt.ly/0tL5K3fB Furthermore, if you need any further assistance, feel free to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    tiwivsj
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026Verified purchase

    (no review title)

    Perfect
    Manuel
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026
    originally posted on sony.com
    Image

    AMAZING HEADPHONES!

    Bought these a couple weeks ago as I am now commuting for work. The noise cancelling quality is fantastic and completely blocks out the noise on public transport. Sound quality is superb and there are so many great features such as they stop playing music if I speak and the sound adapts to the environment etc. Would 100% recommend!!!
    Janodix
    Did you find this review helpful?
    5 out of 5 stars
    26 April, 2026
    originally posted on sony.com
    Image

    A winner

    Typical Sony good excellent sound quality,headphones well made and comfortable
    Chris 777
    Did you find this review helpful?
    1 out of 5 stars
    24 April, 2026
    originally posted on sony.com
    Image

    Avoid this product

    I bought these in July 2025, expecting "industry-leading" quality for a premium price. Less than a year later, the slider arm has already snapped during normal use. What’s most frustrating is that I have a pair of "budget" brand headphones that have lasted years and feel significantly sturdier than these. After doing some research, it’s clear this is a common design flaw with the WH-1000XM5. The plastic swivel point is far too fragile for daily wear and tear. The noise canceling and sound are great, but it doesn't matter how good they sound if they are held together by tape within a few months. If you are looking for durability, look elsewhere—or at least look at the previous XM4 model which has a much more reliable hinge. Very disappointed in Sony's build quality on this flagship model.
    rmunir
    Did you find this review helpful?
    5 out of 5 stars
    20 April, 2026
    originally posted on sony.com
    Image

    Great features easy to use and connect

    Headphones are great wish I’d bought them sooner. Would definitely recommend
    Gazza62
    Did you find this review helpful?
    5 out of 5 stars
    19 April, 2026

    (no review title)

    I like the sound and bass. Best headphones.
    Dathathreya
    Did you find this review helpful?
    4 out of 5 stars
    18 April, 2026
    originally posted on sony.com
    Image

    The best noise cancelling headphones I've tried

    I got these headphones because I'm autistic and needed the full noise cancelling option. I haven't quite learnt how to work them properly yet (I'm not tech minded) but I love the fact you can cover one side with your hand whilst in noise cancelling mode to hear something without taking the headphones off. The sound quality is really good for music. It's a shame there's no paper instructions as like I said I'm not very good at technology. I have tried to find instructions but even so I would definitely recommend these headphones so far. A little pricey but worth it just for the freedom I now have to go in our garden or to a busy cafe etc... I do wish there was a way to make them wireless for when you can't connect to Bluetooth. Maybe there is bur I just haven't worked it out yet 🤷‍♀️
    1 reply from Sony UK team - 18 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Additionally, it's worth mentioning that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on paper waste: https://cutt.ly/Fru5mz1q However, you can reach the same manual by using our online help guide, as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the WH-1000XM5 settings and features: https://cutt.ly/QtJTuhLo Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Menna @Sony Support UK
    Snue
    Did you find this review helpful?
    5 out of 5 stars
    17 April, 2026
    originally posted on sony.com
    Image

    Really Great

    Yesterday I biked into a railing on a highway overpass and the headphones launched off my head and I watched terrified as they soared and landed on the shoulder. I managed to retrieve them and besides very minimal scuffing, they are still performing excellently.
    1 reply from Sony North America Customer Support team - 22 days ago
    Hi there, We are elated to hear that your headphones survived such a harrowing fall and are still performing excellently for you. It is a testament to the premium build quality of the WH-1000XM5 that they could endure such an impact and continue to deliver industry-leading noise cancellation and exceptional audio clarity without missing a beat. We are relieved that you were able to retrieve them safely and that their durable design kept your music playing despite the accident. Thank you for trusting Sony to keep up with your active lifestyle! Regards, Dominick
    MWeb
    Did you find this review helpful?
    5 out of 5 stars
    14 April, 2026
    originally posted on sony.com
    Image

    Super headphones, quality

    Awesome, sound is great, comfortable to wear, as well as listening to music generally, it’s helping my barbershop chorus rehearsal as I can hear the different parts so clearly. Can switch settings so aware of surroundings, very impressed. Fabulous quality headphones, would recommend, farewell fiddly earbuds, am a headphone girl!
    Belles22
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    12 April, 2026Verified purchase

    Worst headphones ever

    I hate these headphones. They’re so poor quality for their price point. It takes forever to connect (literally 5/10 minutes.), doesn’t even have necessarily great sound quality, and have the time the controls on the earpiece don’t work. Save your money.
    Lindsay
    Did you find this review helpful?
    3 out of 5 stars
    12 April, 2026
    originally posted on sony.com
    Image

    okay

    Great sound quality but it turns off randomly too often. Could get better headphones for a cheaper price
    1 reply from Sony UK team - 26 days ago
    Hi, Thank you for your feedback. We're happy to hear that you're enjoying the sound quality of your WH-1000XM5. Yet, we're sorry to learn that you're experiencing a power issue with your headset. Please try the steps at this link and test again: https://cutt.ly/EtGdvjmY If the issue remains, try the steps below: 1. Update the headset to the latest version using this link: https://cutt.ly/KtGaWymB 2. Reset the headset by following the steps here: https://cutt.ly/ntGaQCU5 3. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/StGaWWbx Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser). Ismail @Sony Support UK
    GPXia
    Did you find this review helpful?
    5 out of 5 stars
    12 April, 2026
    originally posted on sony.com
    Image

    Just perfect

    I bought these because of the comfort reviews and so glad I did. Never had a pair as good as this. The sound quality has blown me away.
    Demers
    Did you find this review helpful?
    5 out of 5 stars
    10 April, 2026
    originally posted on sony.com
    Image

    Just all round brilliant headphones, for me.

    Excellent headphones, far better than I could have imagined; very happy with my purchase. A friend advised my buying these headphones. I purchased for the 'ambient, adaptive sound control' of my surroundings. And these 'ambient, adaptive sound controls' are brilliant. And then to discover music sounds absolutly fab' too! Plus I find the headphones very comfortable. And the 'Sound Connect App' very useful and helpful.
    AbiO
    Did you find this review helpful?
    1 out of 5 stars
    7 April, 2026
    originally posted on sony.com
    Image

    Faulty buttons

    Bought four different pairs as each one had faulty buttons (touch functions to pause etc not working) before I eventually gave up on Sony and went for Bose instead. Very disappointed as it meant a lot of effort was spent trying to get them. Had seen good reviews so kept trying but am likely to avoid Sony after this experience
    1 reply from Sony support team team - 1 month ago
    Hi, Thank you for your feedback. We are truly sorry to hear about the repeated issues you experienced with the touch controls on the WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. If you face a similar issue in the future, we recommend following the instructions here and test again: https://cutt.ly/MtD3znSW If the issue remains, please follow the below steps: 1- Ensure that the headset is updated: https://cutt.ly/XrxmulV8 2- Reset your headset by following the steps here: https://cutt.ly/wrxmrOSK 3- Initialize your headset: https://cutt.ly/TrxmtOpA If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Poor headphones
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    6 April, 2026
    originally posted on sony.com
    Image

    Amazing sound

    Best headphones on market. Amazing sound and great noise cancelling.
    Marabout Fox
    Did you find this review helpful?
    1 out of 5 stars
    5 April, 2026
    originally posted on sony.com
    Image

    Design Flaw

    I got these headphones less than a year ago and the hinges have snapped out of place on both sides of the headphones. Initially i glued the hinge back into place the first time it happened and now it had happened on the other side. Extremely upset as I paid full price and anytime i speak with anyone about repairs I am told that it does not fall under the warranty. I recommend you save yourself the time and money and invest in other headphones by other companies because this design flaw appears to be common with Sony headphones. I originally enjoyed the sound quality of the project and was certain that the headphones were the ones for me but now that this has happened to both sides and I find it it has happened to many others it makes me question my overall purchase
    1 reply from Sony North America Customer Support team - 1 month ago
    Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how frustrating it must be to have the hinges snap on both sides, especially after investing in what you expected to be a durable product. Please note that the warranty generally covers manufacturing defects and does not include accidental damage or wear over time. However, to assist you further, we recommend reaching out to our authorized repair partner, Encompass, who can offer repair options that may be more affordable for you. You can find more information here: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this helps you get back to enjoying your headphones soon. Thank you for your understanding, and please don’t hesitate to contact us if you need further assistance. Best regards, -Fred
    AMejiaG
    Did you find this review helpful?
    5 out of 5 stars
    2 April, 2026
    originally posted on sony.com
    Image

    Sony headphones

    PERFECT FOR TRAVEL, SOUND IS BANGING. GOOD FOR MOVIES TOO
    Tokes
    Did you find this review helpful?

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