Bose QuietComfort Wireless Noise Cancelling Bluetooth Earbuds

Thank you for sharing your feedback. Connectivity issues with earbuds can stem from several factors. Bluetooth range is typically around 30 feet, and obstacles like walls or pockets can interfere with the signal. Make sure your earbuds and device are close together. Also, ensure your earbuds have the latest firmware for improved stability. Outdoor environments may affect performance due to fewer reflective surfaces, so testing indoors can help. If problems persist, a factory reset often resolves lingering issues by clearing saved settings. Here's a detailed guide for Bluetooth connectivity issues: http://bose.life/42MZTOm If your experiencing low audio, here's a troubleshooting guide that can help fix the issue: http://bose.life/48DQwnU Hope it helps! Jelyn - Bose Customer Support

Hi there! Thank you for reaching Bose. I understand your concern regarding the eartips. Our eartips are available in three sizes: small, medium, and large. The medium size comes pre-installed on the earbuds. If they feel too small, we recommend trying the large size if they feel too big, the small size may be more suitable. For detailed guidance on selecting and fitting eartips, please refer to the following link: bose.life/4gvVwx6 Kelly - Customer Support

Thanks for sharing your feedback on the QuietComfort Earbuds! They’re designed to offer seamless, uninterrupted listening, so I’m sorry to hear that hasn’t been your experience, especially since pairing with your TV was a key reason for your purchase. Be sure to check out our helpful support article here: https://bose.life/4gjeNl0. It includes steps that may improve compatibility and help with pairing. Hope it helps! Klariss - Bose Customer Support

Hi Susan, thanks so much for your feedback, we really appreciate it. We understand how frustrating it can be when earbuds don’t fit comfortably. You might want to try the different eartip sizes that came with your earbuds; there are three options, and mixing and matching them can help you find the best fit. Also, here’s a helpful guide that might make things easier for you. http://bose.life/47XBb1x

Hi Moorni, thanks for the feedback. The QuietComfort Earbuds are celebrated for their unbeatable fit, and they come equipped with a Fit Kit that includes small, medium, and large eartips and stability bands for each earbud. With three sizes of each, you get nine possible combinations to customize your fit, ensuring your earbuds stay comfortable, secure, and perfectly in place. Check out our guide at https://bose.life/4mZqVKP which will help you find the most comfortable and secure fit through use of the differently-sized tips. Sophie - Customer Support

Hey there Jeff! Thank you so much for sharing your honest feedback. We’re truly sorry to hear that your experience with this product hasn’t met your expectations, specially after enjoying your previous QuietComfort earbuds so much. We know how important fit, performance, and ease of use are, and we appreciate you taking the time to highlight what didn’t work for you. We’re here to help. If you’d be willing to contact our customer service team through this link: https://bose.life/contactus with the serial number and a description of the specific issues you’re facing, we’d love the opportunity to troubleshoot and explore solutions that might improve your experience. I can also suggest checking the Bose QCE App in the Settings menu, click "App Version" to see the serial number for easier access on finding the serial number. Thanks again for reaching out, we’re committed to making things right and supporting you every step of the way. Sophie - Customer Support

Thanks for sharing your feedback. The QuietComfort Earbuds are known for their legendary noise cancellation, which can be customized through the Bose Music app. However, since they don’t fully cover the ears like over-ear headphones, there can be a tendency for certain surrounding sounds, specially voices or announcements, still be heard. That’s why achieving a proper fit is really important for optimal performance. As for the grinding noise you experienced, that’s definitely not expected. Let me go ahead and provide some helpful troubleshooting steps that might resolve the issue: http://bose.life/4mQh0Xy Jelyn - Customer Support

Thanks so much for sharing your experience we really appreciate your honesty and feedback! We’re sorry to hear that the earbuds didn’t meet your expectations in terms of size and comfort. It’s especially disappointing when you’re trying to upgrade from a product you loved, like your wired Bose, and the new one doesn’t quite measure up. It’s great that your husband is enjoying his pair, though! To help with this, here’s a troubleshooting guide for fit and comfort that may offer some helpful tips. https://support.bose.com/s/article/bose-quietcomfort-earbuds-do-not-fit?language=en_US If you need further assistance or would like to explore other options, please feel free to DM us. We’re here to help. https://bose.life/contactus Kelly - Customer Support.