Bose QuietComfort Ultra Noise Cancelling Bluetooth Wireless Earbuds

Hello, we are really sorry to hear about your experience on Bose product We can imagine how frustrating that must be, and were here to help you get things back on track. When you have a moment, please send us a direct message along with your products serial number. With that information, we can take a closer look and explore the best solutions to get everything working properly again: https://bose.life/48EXztC Harold - Customer Support

Thank you for reaching out and sharing your concerns about your Bose QuietComfort Ultra Earbuds. I’m really sorry to hear that definitely not the experience we want you to have. Let’s work together to get this sorted. To begin, could you let us know a bit more about the issue? For example: -Are the earbuds not turning on at all? -Is the sound cutting out or distorted? -Are you having trouble with connectivity or noise cancellation features? Once we have a few more details, we’ll be able to guide you through troubleshooting steps or explore options like repair or replacement if needed. In the meantime, make sure your earbuds and charging case have the latest firmware updates via the Bose Music app. Thank you for your patience and for choosing Bose—we’re committed to making sure you enjoy the quality and comfort you expect. -Gem, Bose Customer Support

Thank you so much for sharing your experience, it means a lot to hear that you’re enjoying the sound quality! We’re thrilled that the difference from your previous earbuds has been so impactful. That said, we’re really sorry to hear that comfort has been an issue for you, and we understand how disappointing that can be. Just to share, your order should include a set of interchangeable eartips in various sizes. These are designed to help ensure a more secure and comfortable fit. Have you had a chance to try switching them out to see if a different size works better for you? If you'd like, you can explore more details and tips for optimizing your fit here: https://support.bose.com/s/article/quietcomfort-ultra-earbuds-wearing-and-adjusting-your-earbuds?language=en_US If you still have the same issue after this, please don't hesitate to inform us. You may use this link to contact us: https://bose.life/3rykPZR We truly hope one of the alternate eartips can help make your experience more enjoyable. Let us know how it goes, we’re always here to help! Klariss - Customer Support

Thank you for bringing this to our attention. We're really sorry to hear about the issue with the charging case of your earbuds, especially since you've had them for less than a year. We’d be more than happy to help resolve this and discuss available service options. When you have a moment, please send us a message with your product details and any relevant information, and we’ll assist you right away. Here's the link: https://support.bose.com/s/get-help-landing-page?language=en_US Looking forward to helping you get this sorted! -Jelyn, Bose Customer Support

Hi Vivek, thanks for the information and we are really sorry to hear about the charging issue that you have on your earbud. We can imagine how frustrating that must be, and were here to help you get things back on track. When you have a moment, please send us a direct message along with your products serial number. With that information, we can take a closer look and explore the best solutions to get everything working properly again: https://bose.life/48EXztC Harold - Customer Support