Sony Bravia XR 65" X90L 4K HDR Full Array LED Smart TV (Manufacturer Refurbished)

Hi Bbest, That’s fantastic to hear! We designed the XR-65X90L with the Cognitive Processor XR to make setup as seamless as possible, and I’m glad it’s successfully simplified your entertainment setup by eliminating those extra remotes. Thanks for choosing Sony. Best regards, Eliab

Hi MRigs1! Thanks for the great tip and for sharing your experience with us! It is fantastic to know that your XR-65X90CL is standing out as such a strong performer for you. This TV is powered by our Cognitive Processor XR, which understands how humans see and hear to deliver intense contrast with deep blacks and high peak brightness. We're genuinely thankful you decided on Sony! Warm regards, Estefany

Hi, Thank you for your feedback. We're happy to hear that you're enjoying your XR-65X90L, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Additionally, you can adjust the picture quality to your desired options, by following the steps here: https://cutt.ly/OtRa9eD6 If the issue remains, try to the adjust the picture from the settings of the app itself. Furthermore, to adjust the sound quality, you can follow the steps at this link: https://cutt.ly/4tRa3z2a And for advanced sound settings, you can follow the steps here: https://cutt.ly/9tRa8RpC Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK

Hi Picassomozart, We are very glad to hear that your 65-inch X90L has provided such a perfect viewing experience. It is fantastic to know that you are enjoying the intuitive navigation and the high-quality picture that this model is known for. Hearing that you are already planning to add a 75-inch version to your home is the ultimate compliment to the performance of our Full Array LED displays. We really appreciate you being part of the Sony family. Regards, Dominick

Thank you for sharing your feedback, and please accept our sincerest apologies for the issues you've encountered with your XR65X90L. We are truly sorry to hear about the display issues appearing less than two years into ownership. We aim for our BRAVIA televisions to be a long-term investment in home entertainment, and we understand your disappointment when the hardware doesn't meet those expectations of durability. While the standard manufacturer's warranty typically covers the first year, we still want to ensure you have the best information available for your TV. To help you explore your options, we recommend visiting our Self-Help and Repair page here: https://us.esupport.sony.com/support/s/service?language=en_US. This resource can help you locate a Sony Authorized Service Center to evaluate the panel or provide guidance on out-of-warranty repair services. We appreciate your honest feedback regarding the build quality, as it helps our engineering teams understand where we can improve. Thank you for giving Sony a try, and we regret that we let you down this time. Best regards, Gus, Sony North America Customer Support

Thank you for sharing your feedback. We are truly sorry to hear that you are experiencing persistent issues with your XR-85X90CL television consistently dropping its internet connection. We understand how disruptive this is, as a reliable connection is essential for enjoying the smart features and premium picture quality you purchased. We sincerely apologize for the frustration this is causing. We are also very disappointed to hear that your experience with our support team was unfriendly. This is certainly not the level of service we strive to provide, and we take this feedback seriously. We apologize that we did not meet your expectations for a helpful and empathetic interaction. Regarding the internet connection issue, please know that we are committed to helping you resolve this so you can enjoy your 85-inch television seamlessly. Intermittent connection drops can often be related to local network settings, a specific setting on the TV, or a required firmware update. We would like to try and help you find a reliable solution. Please contact our dedicated television support specialists directly at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv When you contact them, please reference your previous case number. They can guide you through specific troubleshooting steps, such as: Checking for Router/Network Interference: Ensuring your TV is receiving a strong signal. Performing a Network Diagnostics Test: Running the TV's built-in test to identify the specific failure point. Checking for the Latest Firmware: Confirming your TV has the most recent system stability and network updates. We take your satisfaction and your feedback about our support seriously. Thank you for bringing this to our attention. We hope to help you resolve this technical issue promptly. Best regards, Gus, Sony North America Customer Support

Hi Mylilfren, We genuinely appreciate your many years of loyalty to Sony, and we are truly sorry to hear that your experience with the new BRAVIA X90L has been so disappointing. We understand how frustrating constant reboots and, ultimately, the complete power failure of the TV after just two years can be. Before moving forward, please test connecting your TV to a different wall outlet that you know is working (not a surge protector or extension cord) to eliminate the power source as the cause. If the TV still won't power on, we would like to evaluate this situation directly. Please email the following information to our dedicated team at socialsupport@am.sony.com Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thank you for considering Sony! Regards, Dominick

Hi myloss,,It's great to hear you found the picture on the XR-65X90L to be excellent. Thanks so much for that feedback. ,However, we're truly sorry to hear that, ultimately, your wife wasn't happy with the aesthetic look of the picture, leading to the return. We certainly want all our customers to be completely thrilled with their Sony experience and that includes the visual presentation in their home.,,If you decide to look for another Sony model in the future, please don't hesitate to reach out. ,,We appreciate you giving Sony a chance with this product!,Sincerely,,Estefany

Hello Satisfiedviewer, Thank you for choosing Sony! We’re delighted to hear that you’re enjoying the exceptional picture quality of the XR-85X90CL. It’s also wonderful to know that the combination with your Sony soundbar provides clear and crisp sound. Wishing you an outstanding viewing experience! Best regards, -Fred

Hi Scottishgirl1978, We're so sorry to hear about the frustrating experience you've had with your X90L TV and the remotes. Having this happen twice is definitely not the experience we want for you. For an issue like this, we have a helpful support article that covers common troubleshooting steps for TV remotes. It includes a power reset, which can often solve these kinds of problems. You can find the article here: https://www.sony.com/electronics/support/articles/00030297 If you've already tried these steps and the remotes are still not working, the best way to get this resolved is to reach out to our official product support team. They have the expertise to troubleshoot hardware issues like this and can help you find a solution. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv We appreciate you sharing your feedback, and we hope you can get this sorted out soon. Thanks for choosing Sony! Sincerely, Jenn | Sony North America.

Hi Maskedherogodai, We're so glad to hear that your Sony BRAVIA TV has brought such a stunning upgrade to your home entertainment setup! Thank you for sharing your fantastic 5-star rating—the crystal-clear picture quality and vibrant colors of the XR X90L, paired with its immersive big-screen experience and convenient Google TV features, truly make movie nights and sports feel like a special event. The premium design and surprisingly good sound add that perfect finishing touch to your living room. Thank you for choosing Sony—wishing you a brilliant day! DiegoV, Sony North America Customer Support

Hi Fred845, Thank you for sharing your experience with the Sony - BRAVIA X90L. We're glad to hear you're enjoying the beautiful picture quality, and we understand how important it is for your TV setup to be convenient as well. While it may seem that the TV requires two remotes, there is a actually a feature that can help simplify this. You can set the TV to always return to the last input used when it powers on. To enable this, please go to: Settings > System > Power and Energy > Power on behavior > Last used input. With this option turned on, every time you turn the TV back on, it will automatically go to the last input you were using, instead of the Google Home screen. This way you won't have to use two remotes to go into your preferred input. We hope this helps make your experience smoother, and we truly appreciate your feedback. If by any chance you encounter an issue enabling this setting, you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv Thank you for considering Sony products! Regards, Dominick

Hi Don1209! It brings us great satisfaction to hear that you are pleased with your purchase of the XR-55X90L! This model features stunning 4K HDR picture quality, providing vibrant colors and incredible detail that truly enhance your viewing experience. Thank you for choosing Sony! Best regards, Estefany