Sony WF-C500 Truly Wireless In-Ear Bluetooth Earbud Headphones - Coral
$99.99
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4.3 out of 5 stars with 609 reviews
86% would recommend
15 recommendations
5 out of 5 stars
Thumbs down graphic, would not recommend
25 November, 2025Verified purchase
(no review title)
Great
1 out of 5 stars
8 September, 2025
originally posted on sony.com
Had for less than a year and already Broken
Sony will not honor warranty due to item being gift and they either want me to pay to fix these terrible headphones or buy another terrible Sony product would not recommend. Product was great if you never use it but when I used daily left ear piece went out and now neither headphone will connect via bluetooth which is kind of their whole purpose
1 reply from Sony North America Customer Support team - 7 months ago
Thank you for sharing your experience, Punpow. We are so sorry to hear about the issues you've been having with your WF-C500 headphones and the frustrating experience with the warranty process. This is certainly not the reliable performance or quality of service we aim to deliver, and we sincerely apologize for the inconvenience this has caused. We understand your frustration, especially since the headphones stopped working during daily use. This is not the quality we expect from our products. We want to help you get this resolved. We kindly ask that you email us at socialsupport@am.sony.com with the following information: - Name - Username - Model Number - Telephone Number Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support
5 out of 5 stars
16 August, 2025
originally posted on sony.com
Love love love these
I have had these for almost 5 yrs now. I bought to wear on motorcycle rides they are only ones that were noise canceling and that fit in my ear
1 reply from Sony North America Customer Support team - 8 months ago
Thank you for your fantastic review, Terry! We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you. It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides! Best regards, Gus, Sony North America Customer Support
1 out of 5 stars
6 June, 2025
originally posted on sony.com
Didn't work from day 1, hour 1
Got it at airport as I forgot my WFM1000 at home. Paired fine and worked for 5 mins before left earbuds started glitching. Tried everything for most of my flight and waiting time in-between, sucks to say I will not trust Sony anymore. Should have bought Bose or Beats
1 reply from Sony North America Costumer Support team - 10 months ago
Hello Disgruntled buyer, we're sorry to hear about your experience with the WF-C500. That's certainly not the level of performance we aim to deliver. Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling! The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for choosing Sony! Sincerely, Jenn.
1 out of 5 stars
9 May, 2025
originally posted on sony.com
Fire hazard!
Melted after regular use for 30 months. Do not buy. A quick search shows this is a known issue.
1 reply from Sony North America Costumer Support team - 11 months ago
Hello Johncarllos! Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information we can arrange your product to be evaluated. Thank you for your understanding! Looking forward to hear from you soon, -Jenn.
2 out of 5 stars
1 April, 2025
originally posted on sony.com
Bit disappointed
3 months After the 12 warranty expired one earbud stopped working and used infrequently. Nice sound otherwise so disappointed.
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We're sorry to learn that one of the earbuds of your WF-C500 stopped working. This is not the norm, as we always strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality. Make sure to follow the steps here and test again: https://cutt.ly/Drszl8u6 If the issue remains, try the steps below: 1. Make sure that the headset is updated: https://cutt.ly/QrszzbSs 2. Reset the headset: https://cutt.ly/lrszzYZF 3. Initialize the headset: https://cutt.ly/3rszzJLq Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW Menna @Sony Support UK
5 out of 5 stars
14 March, 2025
originally posted on sony.com
Blooody brilliant ayeee
Worked since 2020 on me birthday n never let me down.
3 out of 5 stars
12 March, 2025
originally posted on sony.com
Overall nice, but good be better
I bought these about 2 years ago. The quality is nice, they are not noise-cancel headphones, which is great for activities like cycling, being aware of your surroundings etc. Sony is a good brand, flexible with android and ios devices. However, their microphone is not great. I have to speak quite loud so people can hear me and sometimes they cannot hear me well at all, which leads me to remove them, defeating the whole purpose. Overall they are nice, but I would not buy again this specific product.
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We are glad that you are happy with the sound quality of your WF-C500, and we hope you continue to enjoy them for years to come. Yet, we are sorry to hear that you have issues with the microphone. Regarding the microphone issue, you can try these steps in an attempt to fix it: https://cutt.ly/9riEINrG If the issue persists, you can try these steps: - Resetting the headset: https://cutt.ly/nriEODH9 - Initializing the headset to restore factory settings: https://cutt.ly/9riEPWxt If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
1 out of 5 stars
23 February, 2025
originally posted on sony.com
I do not recommend
One year of use and the headset simply stopped working.
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your review. We're sorry to hear that your WF-C500 has stopped working. In an attempt to fix the no power issue, you can try these steps: - Resetting the headset: https://cutt.ly/OrrzDF2I - Initializing the headset to restore factory settings: https://cutt.ly/jrrzD1SQ If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
5 out of 5 stars
17 February, 2025
originally posted on sony.com
Perfect rtrtra
Had it for 9 months and still as good as new However I'm apparently not allowed to just use one word to describe it so had to add random etters - unbelievable!!!!!
2 out of 5 stars
24 January, 2025
originally posted on sony.com
I liked it till I lost it
I lost it so easily and couldn't do a lot with it cuz now I can't find it
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We're sorry to hear you lost your WF-C500. We've listed the general instructions on How to find your earbuds. They may vary a little depending on the version of the app you use: https://cutt.ly/me4inyLp If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc Ahmed @Sony Support UK
5 out of 5 stars
18 January, 2025
originally posted on sony.com
MY WF-C500 REVIEW
I bought this product almost 2 years ago. The product is quite good!
5 out of 5 stars
13 January, 2025
originally posted on sony.com
Great buds
My first Bluetooth earbuds. They work well with good sound. Comfortable in the ears and easy to understand the various processes involved.
5 out of 5 stars
6 January, 2025
originally posted on sony.com
Very good product
All in one....good quality, sound and battery life.
5 out of 5 stars
22 December, 2024
originally posted on sony.com
Love these earphones
I bought these headphones almost 1 year ago and I am very happy with them. They fit well. The sound is good. Longlasting charge
1 out of 5 stars
26 November, 2024
originally posted on sony.com
Broken within two months
These were bought for my Son, used most days but in under two months one bud would no longer charge. Returned for a refund and will not be replacing with the same.
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We're sorry to hear that about your experience with the WF-C500, this is not the norm as we strive to deliver the best quality possible. However, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. Rest assured that we've raised your feedback to the concerned team for future consideration. Furthermore, if any assistance is needed, please contact us using the details here: https://cutt.ly/heoRCkdW. Nihad @Sony Support UK
5 out of 5 stars
28 October, 2024
originally posted on sony.com
My WF-C500
These ear buds are a high quality product, a great design, packed with features for taking and making calls and their sound quality is excellent. They connect perfectly via Bluetooth each time to my mobile, great value for their cost.
2 out of 5 stars
9 October, 2024
originally posted on sony.com
Broken product
I bought this a few months ago and about a month ago the left ear bud wouldn't produce any sound unless it's pressed at a certain angle, I hwve re initialised it and done all other trouble shooting ans it still doesn't work, and you cannot find a sony representative to help anywhere. Before the earbud malfunctioned I was very happy with tye product
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We're sorry to hear that you're facing issues getting the sound on the left side of your WF-C500. Could you try the below steps and test again: - Ensure it is running on the latest software version: https://cutt.ly/xeAdEQzI - Try the steps mentioned here: https://cutt.ly/HeAhbrtR - Make sure to fit the headset to your ears: https://cutt.ly/NeAdZZ83 If the above steps didn't help, please contact us to advise further using the details here: https://cutt.ly/qeAhWSY2 Nihad @Sony Support UK
2 out of 5 stars
8 October, 2024
originally posted on sony.com
Broke within 3 months
I bought this product mid July. The sound quality is fine, but I could not get them to stay in my ears. I don't have this issue with other earphones, I think this may be due to the shape/weighting of these earphones. For two weeks now, one of the earphones refuses to connect and the other one refuses to stay in my ear. I enjoy going to the gym, and it is not unusually for the earphone to slip out mid-set. The sound quality is not bad at all, but for the price I paid, I would expect more longevity.
1 reply from Sony support team team - 1 year ago
Hi, Thank you for your feedback. We are sorry to hear that you're facing difficulties with your WF-C500 slipping out of ear. Check the instructions here to enjoy comfortable and fit wearing of the headset: https://cutt.ly/jeP4qaIA Also, for the connection issue, try the following steps: - Ensure that the headset has the latest software version: https://cutt.ly/QeP4iFB7 - Reset the headset: https://cutt.ly/LeP4oiB2 - Initialize the headset: https://cutt.ly/CeP4omiC If you need any further assistance, please contact us using the details here: https://cutt.ly/JeP4q5Nu Nihad @Sony Support UK
5 out of 5 stars
7 October, 2024
originally posted on sony.com
Exceptional quality
Looked at all in this price range ,very happy with my purchase.