Amazfit T-Rex 3 Smartwatch - Gray

A: Hi Shelly, our products gather your step/calorie data via an algorithm that determines how far one's arm would swing while walking at a normal pace. This algorithm is based on the height, weight, and gender of the user. This means that if your arms are stationary while you are walking (i.e. your hands are on your bags or in your pocket while walking) it will not register your steps taken. With the latest algorithm update, our watch has stricter requirements for step counting. And the watch will filter out those unreal walking, like playing basketball， traveling by car or motorcycle. Hope you understand. To reduce errors, Amazfit sets an initial value of 10, which means it will count steps when you walk more than 10 steps. In other words, the APP will show the real walking steps and start counting from step 10. When you make 10 steps rest for 5 seconds, and make another 10 steps, the watch may not record your steps. Michael | Amazfit Support

A: Hi, thanks for reaching out about Amazfit T-Rex 3 Smartwatch. Like most wrist-based wearables, the Amazfit T-Rex 3 struggles to count steps accurately while your hands are stationary on a handle. Because the watch relies on an accelerometer to detect the rhythmic "swing" of your arm, keeping your wrist fixed on a stroller or shopping cart often results in a significant undercount. The Reality of Step Counting while Pushing: Stationary Arms = Missed Steps: If your arm is locked in place while pushing, the watch won't detect the motion it associates with walking. You may see a 30% to 50% drop in recorded steps compared to a normal walk. Vibration Detection: The T-Rex 3 is better than older models at picking up "impact vibrations" (the shock of your foot hitting the ground), but if the surface is smooth (like a mall floor or paved sidewalk), those vibrations are often too subtle for the watch to register as steps. The "10-Step" Rule: Amazfit uses an algorithm that ignores the first 10 steps to filter out "false" movements (like reaching for a glass). If you are constantly stopping and starting while shopping, the watch may filter out those short bursts entirely. How to fix it: If you want to ensure every step is counted while pushing a stroller or cart, try these community-tested workarounds: The One-Handed Push: Push the stroller with one hand and let the arm wearing the watch swing naturally. Pocket Trick: Remove the watch and put it in your pocket. The movement of your leg/hip is much easier for the accelerometer to track than a stationary wrist. Ankle Wear: Some users strap the watch to their ankle during long stroller walks. It looks a bit odd, but it is the most accurate way to capture leg movement directly. Zepp "Behavior Detection": In the Zepp app, you can go to Profile > Amazfit T-Rex 3 > Behavior Detection. Selecting "Walking" while you push a cart can help "train" the watch to recognize those specific vibration patterns, though this is more for data collection than an instant fix. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi MiMi, thanks for reaching out about Amazfit T-Rex 3 Smartwatch While the Amazfit T-Rex 3 doesn't directly sync with MyFitnessPal, you can often achieve compatibility through an intermediary app like Google Fit or Apple Health. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi MiMi, no the T-Rex 3 is not compatible with MyFitnessPal but you are able to sync the Zepp app with GoogleFit or the Apple Health app. Michael | Amazfit Support