CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz
$20.99 ($1.75/ounce)
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Guests are saying
The Cerave Healing Ointment is a versatile solution for dry, cracked skin, providing deep hydration and protection. Many guests appreciate its effectiveness in healing various skin issues, including eczema and chapped lips. The ointment's rich texture allows for easy application, and it is suitable for sensitive skin. While some guests have expressed concerns about the new formula being heavier or greasier, the overall consensus highlights its ability to lock in moisture and soothe irritation, making it a staple in many skincare routines.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 2059 reviews
effectiveness: 4.39 out of 5
quality: 4.38 out of 5
value: 4.11 out of 5
84% would recommend
180 recommendations
1 out of 5 stars
4 June, 2026Verified purchase
Bring back old formula
New formula is awful.
1 reply from Cerave Product Expert team - 9 days ago
Hello L23 Thank you for sharing your experience with CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. We're sorry to hear this product no longer meets your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along for further consideration. Thank you for trying CeraVe.
5 out of 5 stars
1 June, 2026
originally posted on influenster.com

Perfect Ointment
I’m using this for my sebhorric dermatitis. I love the container. So compact and it fits right in my bag. Product is more of a Vaseline base, no residue. It lasts me for a while too.
5 out of 5 stars
31 May, 2026
originally posted on influenster.com

Vaseline, but better
This stuff is so good. It’s like Vaseline, but even better because it contains ceramides. The tub is so big and a little goes a long way. I used to slug with this before bed and in the morning my skin looked amazing.
1 out of 5 stars
30 May, 2026
originally posted on cerave.com
Please bring back the old formula
Horrible reformulation. The old formulation was perfect for the lips, under the eyes (no stinging), and any dry patches on the skin. Also was perfect for slugging without clogging pores. I'm sorry to say that this new formula does not glide on the skin nearly as well and tugs on the skin uncomfortably. It also does not feel nearly as moisturizing. Please bring the old formula back!! It was perfect for those of us with sensitive, acne-prone skin.
1 reply from Consumer Care Center team - 9 days ago
Hi there! Thank you for being a loyal CeraVe fan and taking the time to share your experience. We are incredibly sorry to hear that your recent purchase did not live up to the standard you've come to expect from us, and that you experienced tugging and a lack of moisture on your lips and under-eye area. We develop all of our products closely with dermatologists to ensure they are safe, comfortable, and deeply hydrating for sensitive skin. Your feedback regarding the texture change is incredibly valuable to us, and we will be sharing with our Manufacturing Teams.
5 out of 5 stars
27 May, 2026
originally posted on influenster.com

Helps so much
Helps to soothe dry skin so much. It has a petroleum jelly like texture and is scent free so it won’t bother sensitive skin. It has helped my dry cracked skin heal so fast
5 out of 5 stars
24 May, 2026
originally posted on influenster.com

Helps Dry Skin!
As you can tell it’s well used! We love CeraVe products and are frequent users. It helps a lot with my dry skin❤️feels amazing no residue! Good ingredients as well. I think it’s worth it and you get a great amount for the money value.
1 out of 5 stars
24 May, 2026
originally posted on cerave.com
New but not “improved”
The new formula is not good. I have been using cerve healing ointment as a chapstick for years, and it was the only thing that didn’t give me hives (I have very sensitive skin, and even aquaphor gives me hives) The new formula and thicker and sticker, so it is not nice to put on and sure enough I’m starting to get a sand paper like rash. Most of the people who have used this product use it because they have sensitive skin, and making changes to the formula was not what sensitive skin people need. I’m going to have to try is stock up on the old formula if I can find it, which it seems others are doing as well. 0 out of 5
1 reply from Consumer Care Center team - 17 days ago
Hello Erin! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #46695050. We look forward to speaking with you!
5 out of 5 stars
20 May, 2026
originally posted on influenster.com

Healing
Love the CeraVe healing ointment. I have very dry, cracked hands and this added the moisture back in. I used at night and put on cotton gloves and within two weeks my hands healed. I now keep this on hand for everyday use.
1 out of 5 stars
20 May, 2026
originally posted on cerave.com
New formula is awful
Awful! The new formula is absolutely awful. Why do brands do this? The new formula is NOT an improvement, it is sticky, thick, and sucking the moisture out of my skin. It feels like my skin is burning after applying. The original formula was so innovative. This is a slap in the face to customers who have been relying on this for their sensitivities. The old formula is nowhere to be found and this new one is a completely different product.
1 reply from Consumer Care Center team - 22 days ago
Hello Nico! We are very sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #46659090. We look forward to speaking with you!
1 out of 5 stars
20 May, 2026
originally posted on cerave.com
Formula change ineffective!
Loved this product before the “new and improved” ingredient change. I had a severe reaction to the new product with burning and itching! Is there an alternative? Does the baby version have the same ingredients as the old formula? Please help!
1 reply from Consumer Care Center team - 24 days ago
Hi. Thank you for reaching out to CeraVe. We are sorry to hear about the experience you had with the Healing Ointment. We would like to speak with you directly about it. Please give us a call at 888-768-2915, M- F, 9am - 5:30pm, ET and let us know you contacted us through a review. It would be helpful if you could have the product available when you call, as well as providing the agent with your username. Looking forward to speaking with you.
1 out of 5 stars
13 May, 2026
originally posted on cerave.com
So Disappointed With The Formula Change
Used to love this product. I have very sensitive skin and a lot of allergies. This product was then only thing i could use for my lips for a lip balm. Tried the new formula and ended up having an allergic reaction. Really devastating. I think it would have been better if you all kept the old formula and marketed this new formula as a healing BALM. Because the new formula feels so much different , Either way the formula change is awful and really a let down.
1 reply from Consumer Care Center team - 29 days ago
We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @ 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #46556063. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
1 out of 5 stars
Thumbs up graphic, would recommend
12 May, 2026
dislike new formula
new formula is too heavy.. please bring back original
1 reply from Cerave Product Expert team - 1 month ago
Hello Katherine. Thank you for sharing your experience with CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. We're sorry to hear that this product no longer meets your expectations. The reformulation was driven by a strategy to simplify the ingredient list, meet new regulatory standards, and align with "clean beauty" trends (specifically removing silicones and certain preservatives). We appreciate your honest feedback and we will be sure to pass your comments along to our development teams. Thank you for trying CeraVe!
2 out of 5 stars
Thumbs down graphic, would not recommend
10 May, 2026Verified purchase
disappointed
I really liked this ointment and stood by it when it came to dry skin and eczema. Until my latest purchase. It applies and feels super sticky and leaves so much excessive residue. Just feels so heavy when applying unlike my previous one which I still have. Don't care for the new and improved recipe. Not worth it for the price!
1 out of 5 stars
Thumbs down graphic, would not recommend
6 May, 2026Verified purchase
Please Bring Back the Original Formula
The new formula is much stickier and doesn’t absorb properly. I loved the old version, but this one leaves a greasy film on my skin. Very disappointed with the change. I will not be purchasing again.
1 reply from Cerave Product Expert team - 1 month ago
Hello Roxi. Thank you for sharing your experience with CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. We are sorry to hear that this product did not meet your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along. Thank you again for reaching out.
1 out of 5 stars
Thumbs down graphic, would not recommend
6 May, 2026Verified purchase
Dislike new formula
Absolutely HATE the new formula, it’s not new & improved, it’s now sticky & harder to apply
1 reply from Cerave Product Expert team - 1 month ago
Hello ZMNJ. Thank you for sharing your experience with CeraVe Healing Ointment Skin Protectant, Soothes Dry, Cracked and Chafed Skin, Non-Greasy Unscented - 12oz. We are sorry to hear that this product no longer meets your expectations. We appreciate your feedback as it helps us to better understand how we can improve. We will be sure to pass your comments along to our development teams. Thank you for contacting CeraVe!
1 out of 5 stars
5 May, 2026
originally posted on cerave.com
Formula change is awful
The recent formula change is incredibly disappointing. My children suffer from severe eczema and, as part of our routine for the past 7 years, we would apply Cerave Healing Ointment in the morning and at night. Like clockwork, I regularly purchase a new jar every month because we go through it so quickly. This time I saw new and improved on the label and saw that the ingredients have changed. I was quite skeptical but decided to proceed and was absolutely horrified that my children complained that their skin felt like it was stinging. They wanted to wash it off. This was the only product they had applied. Moreover, this new formulation is greasier and stickier. Sadly, now I’m searching for a replacement. This was the only product from Cerave’s line that was tried and true. Why mess with a great thing? If you have sensitive, eczema prone skin and were once a loyal user of the healing ointment, please look elsewhere. This is no longer the holy grail product it once was for many eczema sufferers.
1 reply from Consumer Care Center team - 1 month ago
Hello! We are sorry to hear about the experience you had with Healing Ointment. We would like to speak with you directly about it. Please give us a call @1-800-768-2915 M-F 9am-5:30pm,ET for assistance and provide the case #46424543. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
1 out of 5 stars
1 May, 2026Verified purchase
New Formula is Terrible
They changed the formula and the new one is terrible! It’s now sticky and much harder to apply. I’ll take the greasiness of the original formula over this any day.
1 reply from Cerave Product Expert team - 1 month ago
Hello Sarah! We’re sorry to hear you’re disappointed with your recent experience with Healing Ointment. We understand how frustrating it is when a product you know and trust no longer feels the way you expect. We appreciate you sharing your feedback on the texture and application, and your comments will be shared with our team.
5 out of 5 stars
27 April, 2026
originally posted on cerave.com
New Formula Is a Genuine Upgrade
I'm actually really liking the reformulation of this product!! I can notice the difference the added glycerin makes in hydration, and the thicker consistency stays on my lips and cuticles much better instead of melting away. It feels like a proper healing ointment now, which is exactly what I was hoping for.
1 out of 5 stars
19 April, 2026
originally posted on cerave.com
No longer any good
I loved the original product! I used it every night before bed. I hate the new formula, its sticky, drys my skin out etc. Why fix what wasn't broke? Many people that used this regularly are hunting for a new product! You destroyed a great product, shame on you!
1 reply from Consumer Care Center team - 2 months ago
Hello! We're sorry to hear about your experience with our Healing Ointment. We would like to speak to you directly, if you can please give us a call at 888-768-2915 with case number 46178011. Our hours of operation are Monday through Friday 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!
1 out of 5 stars
Thumbs down graphic, would not recommend
19 April, 2026Verified purchase
reformulation is terrible, don't buy
This used to be great. The refomulated version is terrible (sticky, doesn't work well).
1 reply from Cerave Product Expert team - 2 months ago
Hello A! We’re so sorry to hear you’ve been disappointed with our Healing Ointment. It’s especially frustrating when a product you previously loved no longer feels the same, and we understand how the sticky feel and change in performance would make that even more disappointing. Thank you for taking the time to share your experience and feedback with us. We truly appreciate you reaching out, and your comments will be shared with our team.