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Fitbit Sense 2 Smartwatch Aluminum - 2 of 4Fitbit Sense 2 Smartwatch Aluminum - 3 of 4Fitbit Sense 2 Smartwatch Aluminum - 4 of 4
Fitbit Sense 2 Smartwatch Aluminum - 1 of 4

Fitbit Sense 2 Smartwatch - Graphite Aluminum with Shadow Gray Band

18 Questions
$249.95

In Stock

Eligible for registries and wish lists

At a glance

About this item

Highlights

  • Sleep Profile1
  • All-day body-response tracking for stress
  • Smart notifications to reflect
  • Fitbit ECG app & Irregular heart rhythm notifications2
  • High & low heart rate notifcations
  • Google Maps & Wallet3
  • 6-month Fitbit Premium Membership4
  • 6+ day battery life, varies with use & other factors
  • Water resistant to 50M for wear in the shower, pool & beyond

Description

Meet Sense 2--the smartwatch designed to help you stress less, sleep better & live healthier. Get help identifying stress and get the tools to better manage it. Learn more about your sleep and how to improve your rest with detailed nighttime tracking and a unique Sleep Profile1. Track key heart-health indicators so you can make more informed wellness decisions. Plus Sense 2 is packed with advanced activity tracking and smartwatch features and includes 6 months of Fitbit Premium membership4. Fitbit is part of the Google family.

1 Requires a Fitbit Premium membership.
2 The Fitbit ECG app and Irregular heart rhythm notifications are only available in select countries and with select Fitbit products; not intended for use by people under 22 years old. The irregular heart rhythm notifications feature is not intended for use by people with known AFib.
3 Google Maps on Android only. Coming Spring 2023 to iOS.
4 New and returning Premium members only. Must activate membership within 60 days of device activation (requires valid payment). This membership cannot be gifted. Cancel before end of membership to avoid recurring fees. Content and features may change. Terms & conditions apply.
Note: Requires use of Fitbit app with compatible iPhone or Android devices. A Google account will be required.
Features: Gray (band)
Weight: .08 Pounds
Product Model: Fitbit Sense 2
Water Resistance: Sweat-Resistant, Water-Resistant
Electronics Features: Stopwatch, High and Low Limit Alarms, Target Zone Alarms, Calendar Notifications, Lap Time, Reminders to Move, Alarm Notifications, Built-In GPS, Accelerometer, Text Notifications, Call Notifications, App Notifications, Haptic Feedback, Route Tracking
Material: Watch Band: Silicone
Includes: Charging Cable, Wristbands, User Manual
Operating System Compatibility: Apple iOS, Android
Wireless Technology: Near Field Communication, Bluetooth
Screen Size: 1.04 Inches
Activities tracked: Pilates, Yoga, Cycling, Running, Dynamic Workout Activities, Hiking, Tennis, Elliptical Training, Martial Arts, Rowing, Golf, Walking, Mountain Biking, Swimming, Weights
Maximum Battery Charge Life: 6 Days
Metrics Measured: Stress Level, Sleep Stages, Active Minutes, Speed, Calories Burned, Sleep Duration, Blood Oxygen Level (SpO2), VO2 Max, Heart Rate, Trip Distance, Heart Rhythm (ECG), Trip Time, Sleep Interruptions, Daily Distance, Menstruation, Average Speed, Ovulation, Total Steps
Material: Aluminum, Acrylate Copolymer, Nickel
Battery: 1 Non-Universal Lithium Ion
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
Street Date: September 23, 2022
TCIN: 87154281
UPC: 810073611429
Item Number (DPCI): 057-03-6793
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

fitbit-sense

regular
Size Wrist Size
Small 5.5in - 7.1in
Large 7.1in - 8.7in

All Sizes in Inches Unless Otherwise Stated

Shipping details

Estimated ship dimensions: 6.33 inches length x 3.58 inches width x 2.63 inches height
Estimated ship weight: 0.44 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.
This document lists product hazards, safety info and any potential ill effects on human health. All info has been collected and verified by the manufacturer.

Q: How close does it have to be to my phone?

submitted by JT - 1 month ago
  • A: Great question, JT. For the Sense 2, the Bluetooth range typically extends up to about 30 feet, though this can vary depending on obstacles like walls or furniture between your phone and your watch. Staying within this range ensures the best performance for syncing data and receiving notifications. Here's a link with more information: https://support.google.com/googlehealth/answer/14237106

    submitted byFitBit Team - 30 days ago
    Brand expert
  • A: Hi, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum The watch connects to your phone using Bluetooth and typically works best within about 30 feet (10 meters). You’ll get the most reliable connection when your phone is nearby, but it may still stay connected through walls or in different rooms depending on interference. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 30 days ago
    Target expert support

Q: Can you reply back to text messages

submitted by Unfortunately Dee - 4 months ago
  • A: Hi, thank you for reaching out about Fitbit Sense 2 Smartwatch Aluminum. Yes, the Fitbit Sense 2 aluminum smartwatch allows you to reply to text messages and notifications, but this feature is only available when paired with an Android phone. Android users can use voice-to-text or pre-set quick replies directly from the watch. iOS (iPhone) users cannot reply to text messages due to Apple limitations. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 4 months ago
    Target expert support
  • A: Thanks for the question. Great news! Yes, you can reply to text messages using either quick replies or voice dictation on the Sense 2. Here’s a guide with more information: https://support.google.com/fitbit/answer/14237935

    submitted byFitBit Team - 4 months ago
    Brand expert

Q: Does the watch monitor Oxygen during the day continuously and have an alert if Oxygen falls below a specified level?

submitted by Ruth - 7 months ago
  • A: Great question, Ruth. The Sense 2 will track SpO2 levels only while you sleep and you’ll get a report once you wake up. Check out this article for more information: https://support.google.com/fitbit/answer/14226120

    submitted byFitBit Team - 7 months ago
    Brand expert
  • A: Hi, thanks for reaching out about the Fitbit Sense 2 Smartwatch Aluminum No, the Fitbit Sense 2 does not monitor blood oxygen (SpO2) continuously during the day, nor does it provide low-oxygen alerts. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

    submitted byRena - 7 months ago
    Target expert support

Q: I was wondering if it constantly keeps up with your heart rate per second including stress levels or do I have to do it individually every time I want to see it?

submitted by Constant or Individually - 9 months ago
  • A: Great question. The Sense 2 monitors your heart rate continuously throughout the day. To view your heart rate data, swipe left or right from the clock face to access the Heart Rate tile. This tile displays your current heart rate, your daily resting heart rate, and a graph detailing your heart rate over the last four hours, including the recorded lowest and highest rates. Check out this link for more information: https://support.google.com/fitbit/answer/14237938

    submitted byFitBit Team - 8 months ago
    Brand expert
  • A: Hi, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum Yes, the Fitbit Sense 2 is designed to constantly and automatically track both your heart rate and key stress metrics throughout the day and night. You do not have to check it individually every time. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 8 months ago
    Target expert support

Q: What can the watch do - what features are still going to work- without the premiere membership? I just want to see my calls, texts and would like basic sleep and stress levels. Spo2 would be a plus as well as confirmation of irregular heartbeat…

submitted by Jake - 9 months ago
  • A: Great question, Jake. The Sense 2 offers a diverse array of features designed to help you monitor your notifications and health metrics. You’ll be able to take on-wrist phone calls and answer text messages with quick replies or voice dictation. You get a daily sleep score for better insight into your sleep quality and track and manage stress in a variety of ways with the device. Finally, it will track SpO2 levels while you sleep and you’ll get notified if the Sense 2 detects any irregular rhythms. If you're looking for advanced insights, personalized recommendations, and energizing workouts, the subscription might be worth considering. Check out this guide for more information: https://support.google.com/fitbit/answer/14237941

    submitted byFitBit Team - 9 months ago
    Brand expert
  • A: Hi, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum The Fitbit Sense 2 covers all of the features you asked about without requiring a paid Fitbit Premium membership. Here is a list of some of the features of the Sense 2: Smart Notifications: You will receive Call, Text, and App Notifications directly on your wrist and can even take calls on this as long as your phone is connected to the Bluetooth of your phone. Sleep Score and Stages: The watch automatically tracks how long you slept and provides a basic Sleep Score (out of 100) and a breakdown of your time in the sleep stages. There is a Sleep Profile feature as well, which analyzes long-term trends, however requires Premium. Body Response Tracking & Stress Management Score: Using a cEDA sensor to track electrodermal activity you will receive a daily Stress Management Score and can log your mood. Nightly SpO2 Monitoring: The Sense 2 measures your estimated Blood Oxygen Saturation (SpO2) while you sleep and shows the nightly average and range. Irregular Heart Rhythm Notifications: This feature works in the background when you are still or sleeping to monitor for signs of AFib and is free to use. A few extra features include activity tracking, built-in GPS,24/7 heart rate monitoring and supports apps like Google Wallet (for contactless payments), Google Maps (for turn-by-turn directions), and Alexa Built-in. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 9 months ago
    Target expert support

Q: If I fell, does this Apple phone have the capasity to notifty someone for help?

submitted by MAK - 1 year ago
  • A: Hi there, MAK. Unfortunately, the Fitbit Sense 2 doesn't have any fall detection capabilities.

    submitted byFitBit Team - 1 year ago
    Brand expert
  • A: Hi MAK, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum. This is a Fitbit watch, not an Apple phone. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 1 year ago
    Target expert support

Q: Whats the difference between Fitbit sense 2 and versa 4? Not sure which one to buy?

submitted by Erma - 1 year ago
  • A: Hi Erma, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum. Which one should you buy? Choose the Fitbit Sense 2 if: You prioritize advanced health monitoring, especially stress management (with the cEDA sensor) and heart health (with the ECG app). You want the most comprehensive insights into your overall well-being. The slightly higher price is not a significant concern for you, or if you find it on sale at a similar price to the Versa 4. Choose the Fitbit Versa 4 if: Your primary focus is fitness tracking (steps, workouts, GPS, heart rate) and general wellness. You don't feel the need for the more advanced stress detection or on-demand ECG features. You are looking for a more affordable option that still offers a great smartwatch-like experience with Google Wallet and Maps. In essence, the Versa 4 is a great all-around fitness smartwatch, while the Sense 2 is geared towards those who want to dive deeper into their health metrics, particularly related to stress and heart rhythm. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support
  • A: Great question, Erma. The main difference between the Sense 2 and the Versa 4 is what sensors each device has. The Sense 2 has electrical sensors, skin temperature sensor, a gyroscope, while the Versa 4 does not. Check out this article for more details: https://support.google.com/fitbit/answer/14237106 Don’t hesitate to reach out to us with any additional questions: https://support.google.com/googlenest/gethelp?

    submitted byFitBit Team - 1 year ago
    Brand expert

Q: Does the Fitbit count typing as steps like my old one did?

submitted by Oma - 1 year ago
  • A: Hey there, Oma. Typing might add a few extra steps, but the Sense 2 mainly tracks motion patterns from walking or running. Arm movements usually don’t significantly impact your overall step count.

    submitted byFitBit Team - 1 year ago
    Brand expert
  • A: Hi Oma, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum. Accelerometers in fitness trackers measure velocity and position so that step counts are reasonably accurate unless you're deliberately trying to cheat them. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 1 year ago
    Target expert support

Q: I HAVE AN OLDER FITBIT VERSA 2 THAT TRACKS AFIB. DOES THIS NEWER VERSION ALSO TRACK AND POSIBLY LESS DELAY IN REPORTING?

submitted by RSL - 2 years ago
  • A: Hi, there. The Fitbit Sense 2 tracks Fitbit Irregular Rhythm Notifications the same way the Fitbit Versa 2 tracks them. They both have optical sensors that can detect the pulse of blood that goes to your wrist with every heartbeat. The Fitbit Irregular Rhythm Notifications feature collects heart rhythm and motion data to check for signs of AFib. For more details, see: https://support.google.com/fitbit/answer/14236719 For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

    submitted byFitBit Team - 2 years ago
    Brand expert
  • A: Hi RSL, thanks for reaching out about the Fitbit Sense 2 Smartwatch Aluminum. Yes, the Fitbit Sense 2 smartwatch can monitor for atrial fibrillation (AFib) with two features: Irregular Heart Rhythm Notifications: This feature uses a PPG optical heart rate sensor to monitor heart rhythm for signs of AFib while the user is still or sleeping. If an irregular rhythm is detected, the user will receive a notification in the Fitbit app. ECG app: This app can help identify signs of AFib through an on-wrist assessment If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.

    submitted byRena - 2 years ago
    Target expert support

Q: Can you text or talk through this watch

submitted by Kim - 2 years ago
  • A: Hi, Kim. You can take on-wrist phone calls and use the quick replies feature to send customized responses to text messages and messages from certain apps with the Fitbit Sense 2. For more information about the Fitbit Sense 2, you can visit our Fitbit Help Center: https://support.google.com/fitbit/ and search for "How do I get started with Fitbit Sense 2?". For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit

    submitted byFitBit Team - 2 years ago
    Brand expert
  • A: Hi Kim, thanks for reaching out about Fitbit Sense 2 Smartwatch Aluminum. Yes, according to Fitbit's site, both calls and texting work. Below is what they say about the 2 features. -Call, text and app notifications See calls, texts & smartphone app notifications on your wrist when your phone is nearby. -On-wrist Bluetooth® calls Answer calls on your wrist, send callers to voicemail and adjust volume (when your phone is nearby). If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 2 years ago
    Target expert support

Additional product information and recommendations

Frequently Bought Together

Guests also viewed

Guests are saying

The Fitbit Sense 2 smartwatch offers a blend of advanced health tracking features and stylish design, making it a great companion for fitness enthusiasts. Guests appreciate its accurate monitoring of heart rate, sleep patterns, and stress levels, along with a comfortable fit and sleek appearance. However, some guests have reported issues with battery life and syncing, which may affect overall satisfaction. Despite these concerns, many find it a valuable tool for achieving health goals and staying connected.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    3.6 out of 5 stars with 147 reviews
    quality: 2.61 out of 5
    value: 2.24 out of 5
    22% would recommend
    45 recommendations
    3 out of 5 stars
    18 July, 2026

    (no review title)

    After one year of where it all of a sudden stopped working
    1 reply from FitBit Team team - 8 days ago
    Hi there, Crystal. We’re sorry to see your Sense 2 stopped working after just a year — we totally get how frustrating that can be. We’d like to take a closer look into this and see how we can help. When you have a moment, please reach out to our support team here: https://support.google.com/googlehealth/gethelp
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    12 July, 2026Verified purchase

    doesn't work at all

    I've been charging it for hours and tried multiple times. I cannot get the wash face to stay on so it doesn't do anything.
    1 reply from FitBit Team team - 16 days ago
    Hi there, Suzanne. We’re sorry to hear you’re having trouble getting your Sense 2 to charge and that the screen isn't staying on for you. We’d like to look into this and help you get it working properly. Please reach out to our team here so we can investigate this further: https://support.google.com/googlehealth/gethelp
    quality: 1 out of 5
    value: 1 out of 5
    Did you find this review helpful?
    2 out of 5 stars
    18 May, 2026Verified purchase

    (no review title)

    Doesn't hold a charge for more than 2 days.
    1 reply from FitBit Team team - 2 months ago
    Hi there, Jenn. We’re sorry to see you’re running into battery issues on the Sense 2, as the device should be able to go up to 6 days between charges. Here are some tips to reduce battery consumption: 1. Turn off always-on display. 2. Use phone GPS instead of built-in GPS. 3. Dim the screen or enable auto brightness. You can find additional tips here: https://support.google.com/fitbit/answer/14226518 If these steps don’t help, please reach out to our team here: https://support.google.com/fitbit/gethelp
    Jenn
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    1 May, 2026

    Terrible product!

    I’m so over fitbits! If I could rate this a zero, I would! I’ve owned at least 10 & none of them have lasted over 18 months. This model has been the worst by far! The screen completely detached from the tracker.
    1 reply from FitBit Team team - 3 months ago
    Hi there, B. We’re sorry to see the Sense 2 didn't last as long as anticipated. We’d like to look into this with you and get you a resolution. When you can, talk to us here: https://support.google.com/fitbit/gethelp
    B
    quality: 1 out of 5
    value: 1 out of 5
    Did you find this review helpful?
    5 out of 5 stars
    Thumbs up graphic, would recommend
    26 April, 2026Verified purchase

    Great for what it is

    the sense 2 is a great smart watch for those who want advanced tracking and work out monitoring without the massive drain the mainline smart watches have. I have yet to experience a major issue with it although I have only had it since December 2025. sometimes I miss my pixel watch for the extra features but then I remember this watch does what I need it to and doesn't die after 8 hours of use. while I have had a positive experience with the product don't discount the negative reviews, just remember that they can help you prepare for what CAN happen with the watch, not what WILL happen. I hope this helps people.
    James
    quality: 5 out of 5
    value: 3 out of 5
    Did you find this review helpful?
    5 out of 5 stars
    Thumbs up graphic, would recommend
    27 January, 2026Verified purchase

    (no review title)

    Perfect tool to crush your health goals!
    Kimberly
    quality: 5 out of 5
    value: 5 out of 5
    Did you find this review helpful?
    3 out of 5 stars
    Thumbs down graphic, would not recommend
    6 October, 2025Verified purchase

    Looks great but functionality is debatable...

    Pros - I like the aesthetic of this watch. Its comfortable. Easy to set up. Nice options. Cons - Rarely wants to sync properly. I find the exercise logging to be finicky, it stops tracking or ends the workout while mid workout. The active zone minutes dont track nearly as well as older, less models I have purchased. I dont think I would purchase this again or recommend it because of how frustrating these two things are for me.
    1 reply from FitBit Team team - 10 months ago
    Hi there, Heather. While we’re happy you’re enjoying the design, usability, and comfort of the Sense 2, we hear your concerns regarding issues with syncing. Here are some steps to get your running optimally: 1. Uninstall and reinstall the Fitbit app. 2. Try to manually sync your Fitbit device. 3. Check your phone permissions. Here’s a link with more troubleshooting tips: https://support.google.com/fitbit/answer/14236618 If these steps don’t work, feel free to reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
    Heather
    quality: 4 out of 5
    value: 3 out of 5
    1 guest found this review helpful. Did you?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    3 October, 2025Verified purchase

    Terrible battery life

    I’m really disappointed with this Fitbit. The battery life is nowhere near what I’ve experienced with previous models. At best, I get 4 days on a full charge. My last Fitbit easily lasted a week, sometimes longer, which made it much more convenient to use daily without constantly worrying about charging. For a device that costs close to $300, I expected much better performance. The constant charging takes away from the overall experience and makes it feel like the price tag isn’t justified. If long battery life is important to you, I’d recommend skipping this model and looking for a fitness tracker that can actually deliver on that promise.
    1 reply from FitBit Team team - 10 months ago
    Hey there. We’re sorry your experience with the Sense 2 hasn’t been the best and we hear your concerns with battery life. The watch should have up to 6 days of usage on a single charge — here’s some tips to extend the life of your device: 1. Turn off the always-on display setting. 2. Avoid using the GPS continuously. 3. Dim the screen or turn on auto brightness Here’s a link with more details: https://support.google.com/fitbit/answer/14226518 We’re just a click away if you need us: https://support.google.com/fitbit/gethelp?hl=en
    Customer
    quality: 2 out of 5
    value: 1 out of 5
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    23 April, 2025

    Not worth it, battery completely dead.

    I cared for my Fitbit Sense 2 meticulously, yet after just two years, the battery is completely dead and the device is now worthless. For such a high-priced product, this kind of failure is infuriating. Google’s customer service was useless—offering only generic troubleshooting and zero accountability. No repair, no replacement. I feel ripped off. This was a costly mistake I won’t make again.
    1 reply from FitBit Team team - 1 year ago
    Hey there. We’re sorry to hear your experience with the Sense 2 and support team wasn’t the best — we understand how frustrating that may be. We’d like to investigate your concerns further and get a solution for you. Reach out when you’re ready here: https://support.google.com/fitbit/gethelp?hl=en
    Bad customer service
    quality: 1 out of 5
    value: 2 out of 5
    5 guests found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    27 March, 2025

    Removed features on Sense 2

    Compared to the Fitbit Sense, the Sense 2 lacks the addition of 3rd party apps, such as Starbucks and others.
    1 reply from FitBit Team team - 1 year ago
    Hey there. We’re sorry to see the Sense 2 wasn’t quite what you were expecting. The device can provide you notifications from your phone, helping track all your steps, and keep you up to date with your heart rate. Here’s a link with all the things your device can do: https://support.google.com/fitbit/answer/14237106
    The ZX Pilot
    quality: 1 out of 5
    value: 1 out of 5
    3 guests found this review helpful. Did you?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    8 March, 2025

    Battery life is not so good

    The battery stop working, I purchased the second one and also this happened, they need to improved this issue since they are not so cheap!
    1 reply from FitBit Team team - 1 year ago
    Hi there, Cris. We’re sorry to hear there were battery issues with your Sense 2. We’d like to investigate to see what may have been the cause and get your device up and running — reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
    Cris
    quality: 1 out of 5
    value: 1 out of 5
    3 guests found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    7 March, 2025Verified purchase

    Freezes and dies

    Battery dies and it starts to freeze right after the warranty expires.
    1 reply from FitBit Team team - 1 year ago
    Hey there. We're sorry you’re having battery problems with your Sense 2. We’d be happy to investigate and see what may be happening — reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
    Disappointed Person
    quality: 1 out of 5
    value: 1 out of 5
    Did you find this review helpful?
    3 out of 5 stars
    Thumbs down graphic, would not recommend
    8 February, 2025Verified purchase

    Died after only 14mths

    Loved my FitBit until it died after only 14 months. Products are not made to last and died right outside of warranty .
    1 reply from FitBit Team team - 1 year ago
    Hi there, KrisCrosd. We’re sorry to hear your experience with the Sense 2 wasn’t the best. We’d be happy to investigate and see what may have happened. When you get a moment, reach out to us here: https://support.google.com/fitbit/gethelp?hl=en
    KrisCrosd
    quality: 3 out of 5
    value: 3 out of 5
    Did you find this review helpful?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    26 January, 2025Verified purchase

    Wont stay synced

    If you are looking for a fitness tracker this will work but it will not stay synced with your phone for calls and text messages. You will have to manually refresh for updates on fitness updates and then Macgyver your way to getting the calls and text to sync again. There are better options with less headaches.
    1 reply from FitBit Team team - 2 years ago
    Hi, Shopper518. We're sorry to hear that your Sense 2 is not staying synced with your phone for calls and text. We appreciate your effort in troubleshooting. To help you out, please check if the notification settings are properly configured, then try the notification troubleshooting tips by typing Fitbit Help Center in your browser and from there, search for "14225533". If you need more help, feel free to reach out to our support channels.
    Shopper518
    quality: 3 out of 5
    value: 2 out of 5
    2 guests found this review helpful. Did you?
    1 out of 5 stars
    21 January, 2025Verified purchase

    Unable to review item

    I am unable to review this item because it was stolen from my mailbox.
    bmadson
    Did you find this review helpful?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    18 January, 2025

    Don't Buy

    Fitbit smartwatch have generally been good, but in recent years after being purchased by Google, the quality of Fitbit smartwatches has declined dramatically, both in terms of software and build quality of hardware. The Sense 2 software is severely nerfed in terms of features. Apps are gone, and even nice quality of life features like controlling music on your phone is also removed. The production quality of the Sense 2 is also very poor with high failure rates, such as faulty altimeters and the metal plates just falling off. Older Fitbit products were much better, I used the original Fitbit smartwatch for several years without any problems before I "upgraded" the Sense 2.
    1 reply from FitBit Team team - 2 years ago
    Hi, Joshua. We're sorry to hear about the issues with your Sense 2, and we appreciate your feedback. We're constantly striving to improve Fitbit products and services, which sometimes results in existing features changing. Regarding the floor issue, Sense 2 registers a floor when detecting continuous motion combined with an elevation gain of about 10 feet. Because the device looks for continuous motion, pausing when you go up a flight of stairs can cause the device to not count the floor. Regarding the metal plate falling off, please reach out to our support channels and we'll see the options we have for you.
    Joshua
    quality: 2 out of 5
    value: 1 out of 5
    4 guests found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    18 October, 2024

    False Advertisement

    I’ve been using mine for about two weeks and it is so scratched up already. How? I loved my first two Fitbits so much, so I stopped using my Apple Watch to come back. I also want to note that the battery life was not 6+ days for me. I’m lucky if I ever get two days. And it won’t track my sleep, which is a feature I was excited about. Back to the Apple Watch.
    1 reply from FitBit Team team - 2 years ago
    Hi, DianaM. We're sorry to hear that you're experiencing multiple issues on your Fitbit Sense 2. We recommend restarting your Fitbit device by pressing and holding the button for 10 seconds until the Fitbit logo appears on the screen, and then releasing the button. You can also check out the Fitbit battery saving tips by going to our Fitbit Help Center: https://support.google.com/fitbit/ and searching for "Can I extend my Fitbit device's battery life?". For sleep tracking tips, you can search for "How do I track my sleep with my Fitbit device?" in the Fitbit Help Center. For your scratched screen, let's see if we can make this right - please reach out through phone, chat, social support, or through our community forums at: https://goo.gle/contactfitbit
    DianaM
    value: 1 out of 5
    quality: 1 out of 5
    3 guests found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    17 October, 2024Verified purchase

    I Would Not Buy

    I have owned Fitbit's for over 10 years and loved all including my Versa. I bought a Sense 2 watch in July and regret the purchase. My first one's screen didn't respond to touch well and they sent me a refurbished one. Now after 3 weeks that one isn't responding to touch either. They will send me another replacement but if that fails I'm giving up and purchasing an Apple Watch!
    SPete
    quality: 1 out of 5
    value: 1 out of 5
    1 guest found this review helpful. Did you?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    4 September, 2024Verified purchase

    Disappointed in the wear

    The face trim is very scratched up after less than 2 months. When I tap to start or pause an exercise, I have to keeping tapping or press very hard. I expected this watch to weather the normal wear and tear a LOT better. I haven't had major problems with the function of the watch so far.
    TE
    2 guests found this review helpful. Did you?
    2 out of 5 stars
    Thumbs down graphic, would not recommend
    30 July, 2024

    Stopped working a little over a year later

    This watch worked very well in the beginning. It had great battery life, was comfortable, reliable, durable and trendy. A little over a year after I got it, it would be at full charge but wouldn’t stay on. Occasionally, it would stay on for a short time but within minutes would go from full charge to 40% and slowly go down every few minutes. It would stay on forever if it was on the charge but that’s clearly not useful. I was outside of warranty period so I contacted support - I tried everything I was told. I did a factory reset, turned off most features (making it mostly unusable), cleaned the charging port and charger, removed it from my bluetooth and re-added it… to no avail. I had no other options. I also read many others online with the same issue and they’d exhausted all avenues, too. Really frustrating to spend $300+ and get just over a year out of it. I would absolutely not recommend and it looks like several others are experiencing the same issues.
    1 reply from FitBit Team team - 2 years ago
    Hi, Saurabh. The Fitbit Ace 3 is different from the Fitbit Ace LTE. This model does not require an Ace Pass subscription. For any additional questions and concerns, reach us at: https://goo.gle/contactfitbit
    Shawna
    quality: 2 out of 5
    value: 1 out of 5
    5 guests found this review helpful. Did you?

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