Garnier Nutrisse Ultra Coverage 100% Gray Coverage Permanent Hair Color - 200 Deep Soft Black
$9.49 ($2.26/fluid ounce)
ColorSoft Black 200
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The product has received mixed reviews. While many guests appreciate its ability to cover grays and the healthy look it gives to hair, others have experienced issues such as hair fallout, scalp irritation, and color inconsistencies. The product is praised for its ease of use and pleasant smell, but some guests have found the new formula problematic.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.4 out of 5 stars with 2015 reviews
effectiveness: 3.59 out of 5
quality: 3.66 out of 5
value: 3.76 out of 5
54% would recommend
75 recommendations
1 out of 5 stars
19 January, 2026
Delivere wrong color
I ordered dark brown and they gave me sweet pecan. Cannot report in the app
1 out of 5 stars
Thumbs down graphic, would not recommend
12 January, 2026Verified purchase
Turned gray hairs green
Just awful. I bought this in a pinch to cover my grays and all it did was turn them green. I will never buy this brand again.
1 reply from Garnier Consumer Care team - 4 days ago
Hello Eleslie3! We are incredibly sorry to hear about the disappointing result you experienced with our Deep Soft Black shade. Seeing an unexpected green tone is definitely not the outcome we want for you, and we understand how frustrating that can be. This can sometimes occur if the hair has been previously treated or if there is a significant amount of light or gray hair that lacks the necessary warm underlying pigments to support a deep black tone. To help correct this and achieve a more natural-looking black, it often requires adding a bit of warmth back into the hair to neutralize those cool, ashy undertones. We truly value your feedback, and while we understand your hesitation to try us again, we appreciate you letting us know so we can continue to refine our color guidance for achieving full gray coverage.
1 out of 5 stars
21 December, 2025
originally posted on Garnierusa.com
New Packaging + New Formulary = Green Roots
I have used 200- Deep Soft Black for years. I always buy several boxes at one time. About eight or nine months ago, I noticed the packaging changed along with the formulary. After coloring my hair, my roots turned green. It was awful. Since I used this color for so long, I searched around to find the old packaging so I could buy the old formulation of the 200 - Deep Soft Black. Now, I'm stuck with boxes of the new formulary that I will never use because I turned my roots green.
1 reply from Garnier team - 28 days ago
Hello, We appreciate you reaching out to us about your recent purchase. We are sorry to learn that you did not have a positive experience, and we apologize for any inconvenience it has caused you. We would like to help! Please call Garnier @ 800-442-7643 M-F 9:00am-5:30pm ET., and provide case # 44525471. We look forward to your call!
5 out of 5 stars
7 November, 2025
originally posted on Garnierusa.com
Excellent
Was very easy to use. The color was perfect for me a rich medium brown. I used it just for the part that was white completely and it covered very well.
5 out of 5 stars
20 August, 2025
originally posted on Garnierusa.com
Great color don’t change it please
Best color covered my grey hair fully was beautiful shade received many compliments better than other brands lasted as stated not much fade hair was soft excellent !!
1 out of 5 stars
9 August, 2025
originally posted on Garnierusa.com
Colr not as advertised
This is not rocket science but it appears it is to get what you pay for. This made my hair reddish medium brown. Aside from letting it fade, I am not sure how to correct it. Why can't you make a color that turns out the way it shows on the box. The results are extremely disappointing.
1 reply from LeCare team - 5 months ago
Hi lisabella123, We are so sorry to hear about your experience using 600 - Deep Light Natural Brown. We would like to help! Please call Garnier @ 1- 800-442-7643. Monday-Friday: 9:00 AM – 5:30 PM ET, and provide case # 42351438. We look forward to your call!
2 out of 5 stars
30 July, 2025
originally posted on Garnierusa.com
Something has changed
I have been using Garnier hair color for 20 years and changed over to the Ultra Coverage about 6 orn8.months ago due to stubborn grays. They have changed the look.of the box and labeling and I'm wondering what they changed about the hair color itself. I colored my hair last week with number 500. First thing I noticed is that its harder to squeeze out, it seems like the cream has gotten thicker. I left it on the 25 minutes and rinsed with cold water, like always. Once it dried I noticed my hair was darker than normal. I waited 3 days to wash my hair with my color treated shampoo. The water that was running off my hair was brown. I thought ok this has never happened before but maybe it was so dark some was washing out. I washed my hair again tonight, 3 nights later, and its still running brown. I don't wash my hair in hot water and use cool water to rinse. I've never had my color run in all the years of using this brand. I don't know what has changed but I'm afraid after all these years I may need to find a different brand of color.
1 reply from Garnier team - 4 months ago
Hi Gopreds, We are sorry to hear about your experience regarding Nutrisse #500 Deep Medium Natural Brown. We would like to help! Please call Garnier @ 800-442-7643 M-F 9:00am-5:30pm ET., and provide case # 42968938. We look forward to your call!
5 out of 5 stars
Thumbs up graphic, would recommend
24 July, 2025Verified purchase
Good product
It was easy to use, good coverage
1 out of 5 stars
17 July, 2025
originally posted on Garnierusa.com
Please go back to the original formula!
I have used this very same color for well over 5 years now. Not only has the Box recently changed but the formula as well. The cream is now much thicker and very hard to get out of the bottle. It actually hurts my hand to squeeze and I have to use both hands now. It's very difficult to get the color evenly over my roots and it makes a big mess. I have never had this trouble before with this product . I could overlook this if it wasn't the fact that the color is completely different. Now it's much darker and has a lot of red in it and it's completely different than the rest of my hair. My mom even noticed a change and asked me why I was suddenly going red and I told her I sure didn't mean to!! I recently stocked up on several boxes and now I need to return them and find a new hair color to use.
1 reply from Garnier team - 4 months ago
Hi Notaredhead, We are sorry to hear about your experience regarding Nutrisse 600 - Deep Light Natural Brown. We would like to help! Please call Garnier @ 800-442-7643 M-F 9:00am-5:30pm ET., and provide case #42968944. We look forward to your call!
1 out of 5 stars
28 June, 2025
originally posted on Garnierusa.com
Changed the formula
The new updated version has more of a red tone. The formula has changed. I don’t like it.
1 reply from Garnier team - 4 months ago
Hi TEEANN, We are sorry to hear about your results after using Nutrisse 600 - Deep Light Natural Brown. We are sorry to hear this did not meet your expectation! Thank you for bringing this to our attention.
1 out of 5 stars
12 June, 2025
originally posted on Garnierusa.com
Unhappy :(
I have been using this shade for a very long time & loved it. Just retouched my roots with the new version & as other posters have commented it turned my roots a copperish red! I hate it. How can I correct it? I will not be using this shade ever again.
1 reply from LeCare team - 3 months ago
Hello! We are sorry to hear about the experience you had with 600 - Deep Light Natural Brown. We would like to speak with you directly about it. Please give us a call at 800-442-7643, 9:00 am - 5:30 pm ET for assistance and provide the case #42968966. It would be helpful if you could have the product available when you call. Looking forward to speaking with you.
2 out of 5 stars
24 April, 2025
originally posted on Garnierusa.com
more red now
have used #600 for the last 5 or so years, loved the color. Seems like with your box change so did the color. it's much more red now. Not liking it at all. Why the change? ugh, now I have to find another color.
1 reply from Garnier team - 4 months ago
Hello, We are sorry to hear about your experience using Nutrisse Hair Color! We would like to help! Please call Garnier @ 800-442-7643 M-F 9:00am-5:30pm ET., and provide case #43109325. We look forward to your call!
1 out of 5 stars
1 April, 2025
originally posted on Garnierusa.com
Just used the new formula—buyer beware
This new formula turned my roots copper. Why do you keep screwing with a formula that worked perfectly? I’ve used this for years without one problem. But now you have to change it and now my hair is ruined. 😡
1 reply from LeCare team - 10 months ago
Hi LorettaJJ, We are sorry to hear about your experience with Nutrisse Hair Color. We would like to help! Please call Garnier @ 800-442-7643 M-F 9:00am - 5:30pm and provide reference # 40542601. We look forward to your call!
5 out of 5 stars
4 February, 2025
originally posted on Garnierusa.com
No Longer in Stores
This color works for my natural black hair without looking like asphalt sealer. Of course, I can no longer find it in any of the stores near me.
5 out of 5 stars
13 December, 2024
originally posted on Garnierusa.com
Beautiful deep dark neutral brown
400 Sweet Pecan is my favorite color EVER. Please don’t discontinue it. It’s a nice, deep, neutral dark brown and leaves my hair super shiny and healthy. Covers grays well but you need to leave on gray “new” growth longer than directions suggest, at least 45 minutes to completely set color or it will fade and not color grays. Then pull through the rest of your hair for another 10. Love this color!
1 out of 5 stars
Thumbs down graphic, would not recommend
17 November, 2024
Missing Dye
Bought as a drive up order. Received box with oil and conditioner in it, obviously opened, with hair due completely missing.
5 out of 5 stars
Thumbs up graphic, would recommend
14 August, 2024Verified purchase
Whats color
Love the color , nice, beautiful, and easy
5 out of 5 stars
20 March, 2024
originally posted on Garnierusa.com
Surprisingly Pleased!
Got tired of paying a fortune at the salon. Just needed my greys covered so I chose this in 400 Sweet Pecan. It’s essentially my natural hair color (pre-greys) and I’m totally happy with it.
5 out of 5 stars
Thumbs up graphic, would recommend
12 January, 2024Verified purchase
90% grey
great coverage. even color
3 out of 5 stars
25 November, 2023
originally posted on Garnierusa.com
Shocked..
Dying my hair at first saw a dark brown then it turned black I was so shocked, my hair was BR2 intense burgundy..I really wanted lighter but I know the color is going to change more lighter. Here two pictures how intense was my color. Not use to too dark now. I don’t like it. I have to be patient and see results after a month with washes and seasons.
1 reply from Consumer Care Center team - 2 years ago
Hi Betzyf7! We are sorry to hear that your color result with Nutrisse Ultra Coverage, 400-Deep Dark Brown/Sweet Pecan is darker than expected! There are many reasons why haircolor results can come out too dark. Once you have color-treated hair, we suggest following the touch up application method to achieve optimal results. Otherwise, by doing repeat full head applications, due to the hair's porosity, you are left with a haircolor result that is much darker than what you intended. Over time as you shampoo this color will lighten gradually. We appreciate your feedback and will be sharing it with others in our company.