Shark Power Detect 2-in-1 Cordless Robot Vacuum and Mop with NeverTouch Pro Base RV2820ZE 5" Cleaning Path Black
$999.99
In Stock
Eligible for registries and wish lists
At a glance
About this item
Additional product information and recommendations
Discover more options
Frequently bought together
$79.99
Related Categories
Guests also viewed
Guests are saying
The robot vacuum mop has received mixed feedback from guests, highlighting its strong cleaning capabilities, especially for pet owners. Many appreciate its intuitive app and solid battery life, making it a convenient addition to their cleaning routine. However, concerns about the mapping function and docking issues have been noted. Overall, it serves as a helpful tool for maintaining cleanliness in homes with pets, though some guests experienced reliability issues.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.0 out of 5 stars with 195 reviews
33% would recommend
3 recommendations
2 out of 5 stars
28 February, 2026
originally posted on sharkninja.com
Okay when it works
Had this machine over a year ago it worked great at the beginning but now it’s just junk. Cleaned it extremely well but still does not work even buying a new water canister. I messed up and did not get the extra warranty.
1 reply from SharkNinja team - 6 days ago
Hi Dan, Thank you for taking the time to leave a review. We’re deeply sorry to learnt that PowerDetect stopped working even after you purchased a new canister. We’re here for you and want to make this right. We’d recommend that you refer to our self-help guide below to help troubleshoot the issue you’re experiencing. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/RV2800ZE-RV2800YE-Series-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Clean
1 out of 5 stars
Thumbs down graphic, would not recommend
27 February, 2026Verified purchase
Don't. Just don't.
At minimum, a vacuum should suck up dust off a hardwood floor when it goes over it. It barely does that. There is stuff emptied into the base unit after a trip, but there’s about as much stuff left on the floor. On top of that, the navigation doesn’t work very well, as it often skips rooms entirely and claims that it cleaned them. It has randomly started cleaning at night a couple times, even though it is NOT on any schedule. The manual is missing information. It came with extra pieces that do not fit anywhere and aren’t mentioned in the manual. The app is very buggy. It’s all very slow. If you change your wi-fi network, it forces you to delete all your settings and maps and add the robot again. I spent over 90 minutes on it. Each attempt it fails for a different reason. I can’t tell what makes me a worse person: selling or giving this to some innocent person, or putting it in the landfill.
1 reply from SharkNinja Product Expert team - 7 days ago
Hello there, thank you for sharing your experience. We’re sorry to hear the Power Detect Robot Vacuum hasn’t been performing as expected; from weak pickup and navigation issues to app and setup frustrations. That’s not the experience we want for our customers. We’d really like the chance to help troubleshoot the cleaning and mapping concerns, identify the extra parts you received, and assist with the app or Wi‑Fi setup. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help make this right. Kind Regards, Shark Robot
4 out of 5 stars
17 February, 2026
originally posted on sharkninja.com
Love how it mops and vacuums
I purchased the Matrix Plus over month ago and was well pleased with how it cleaned. So I decided to upgrade to the PowerDetect NeverTouch Pro which will mop, clean and dry the mop pad, empty the dirty water, while refilling the robot with cleaning solution for its next job. It also vacuums well and I love how my carpeted areas always look clean and well maintained. I hardly ever have to touch it, hence it's name NEVERTOUCH PRO. I love the robot but what I think really needs work is the app. It's so frustrating to have this fantastic cleaning robot and yet have it supported by this outdated app with really few available functions. The app.is keeping this particular unit from receiving its deserved 5 stars. I would still recommend this Shark robot nevertheless.
5 out of 5 stars
20 January, 2026
originally posted on sharkninja.com
(no review title)
I really enjoy my shark it does a great job and helps keep the house clean
5 out of 5 stars
14 January, 2026
originally posted on Shark Ninja
Great product
Its been flawless the past six months. Doesn't leave streaks. Hasn't gotten stuck. Always docks with the base correctly
5 out of 5 stars
11 January, 2026
originally posted on sharkninja.com
Well worth the price!
Bought this product for myself for Christmas and I'm loving it. Wish I had purchased it sooner. I have 4 dogs and is grueling for me to keep up with the vacuuming and mopping. This product does this for me with no effort on my part. Would highly recommend this purchase for those that may be on the fence and are hesitant. Well worth the cost!
3 out of 5 stars
3 January, 2026
originally posted on sharkninja.com
Good but could be much better
Works well enough but isn't a replacement for a true human-powered mopping job. Leaves small dust. Also, often misfires-- it thinks it has "completed its mission" when it has only done a fraction of the apartment. Then it goes back to the base, and I have to try it again. Sometimes it works. The map seems accurate- but it has some sort of bug where it prematurely thinks it is finished quite often. It will sometimes go just a few feet and then go back.
1 reply from SharkNinja team - 2 months ago
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’ve experienced with your robot vacuum’s performance. Your comments are important to us, and we’ll make sure to pass them along to our product team for review. For further assistance, you can troubleshoot using the following link: https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide. If troubleshooting does not resolve the issue, the guide will direct you to our Customer Support team for additional help. Kind regards, Shark Home US
5 out of 5 stars
28 December, 2025
originally posted on sharkninja.com
Great gift!
Got one for an early Christmas and it’s amazing! No more sweeping and vacuuming daily. It’s so helpful
3 out of 5 stars
12 December, 2025
originally posted on Shark Ninja
Review
Does a really good job cleaning. I just find it very noisy when it dries the mop
1 reply from SharkNinja team - 3 months ago
Hi there, Thank you for sharing your feedback! We’re glad to hear the cleaning performance meets your expectations, and we appreciate your note about the noise during the mop drying cycle. Your input is valuable, and we’re grateful to you for letting us know. Kind Regards, Shark Clean CA.
5 out of 5 stars
9 December, 2025
originally posted on sharkninja.com
LOVE THIS!! Long Battery life and great features
I’ve had this for about a month and I love it. I schedule my cleaning times for different rooms you can only schedule 2 per day. My whole house has hardwood floors except master bath which is tile. I have the mop set to eco and it doesn’t put a lot of water on the floors which is key for my hardwood. If it needs to cross the carpet in mop mode, it lifts the mop up so it doesn’t touch carpet!! I have 2 dogs, one is a German Shepherd who sheds so much, and the vacuum hasn’t clogged up at all. When it’s full it empties itself into the bin and goes back out to pick up where it left off. The battery life is amazing, I have 2 other Shark robot vacuums for my second and third floors, the battery life on them is probably half of this one. If you get it on sale it is so worth it!!
1 out of 5 stars
7 December, 2025
originally posted on sharkninja.com
Worst product!!!!
It’s the worst product I have ever purchased. Suction power is too low. Shark intelligently didn’t mention the power in its tech specification. When I turn on mop, it says it will first vaccum it and then mops but when detects carpet, instead of vaccuming it just skips the entire carpet.
1 reply from SharkNinja team - 3 months ago
Hi Gowri, Thank you for taking the time to leave a review on our Shark PowerDetect 2-in-1 Robot Vacuum. This isn’t our usual standard, and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your robot, and we'd like to investigate this with you. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to assist. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We look forward to hearing from you. Kind regards, Shark Clean US
4 out of 5 stars
2 December, 2025
originally posted on sharkninja.com
(no review title)
This vacuum does a great job but I really hope it lasts longer this time than the last one
3 out of 5 stars
29 November, 2025
originally posted on sharkninja.com
It's ok I guess
I bought over a year ago. The unit has never agreed right especially when mopping. I
1 reply from SharkNinja team - 3 months ago
Hi Hap12475, Thank you for taking the time to leave a review. We’re deeply unhappy that your PowerDetect Robot Vacuum is having issues mopping. This definitely isn’t the kind of experience we want you to have. We kindly invite you to reach out to our Customer Service team at 1-888-228-5531, or refer to the self-help guide below. One of our agents will be happy to assist you further. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. https://support.sharkninja.com/article/RV2800ZE-RV2800YE-RV2800YS-Shark-POWERDETECT-NeverTouch-Base-Robot-Vacuum-Troubleshooting-Guide Kind regards, Shark Clean
3 out of 5 stars
22 November, 2025
originally posted on sharkninja.com
Great ROBOT!
[This review was collected as part of a promotion.] Im testing a unit and so far the only snags ive come across is that it doesnt pick up pet hair on my area rug in the living room and it completely avoids the guest bathroom.Otherwise i love it! It picks up alot of dirt daily and saves me so much time. My floors actually look better since i started using the robot..
1 reply from SharkNinja team - 3 months ago
Hello, Thank you for taking the time to leave a review. Sounds like you’re loving your Robot! We hope that the lower star rating was selected in error, but if there's anything we can do to improve your experience, please reach out to our team by phone at 1-888-228-5531. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean
1 out of 5 stars
18 November, 2025
originally posted on sharkninja.com
Awful
This product is a huge headache for me. I replaced my Samsung robovac with this and I want to return it. It has been about a month and I’ve had to remap the apartment 10times. It doesnt allow you to set more than 2 cleans a day (for anyone with pets this is absurd), and the mop+vacuum setting is worthless - it will only mop or only vacuum. The longest run it’s had is 15minutes before it returns to the base and it has barely done anything. I’m freaking over it!
1 reply from SharkNinja team - 4 months ago
Hello, Thank you for taking the time to leave a review. We understand this has caused a lot of frustration, and we're here to help. Based on the app issues you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product. You can also click on the link provided below for troubleshooting help. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET https://support.sharkninja.com/global-search/RV2820ZE Kind regards, Shark Clean
1 out of 5 stars
13 November, 2025
originally posted on sharkninja.com
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OV
DO NOT BUY THIS!!! IT LEAVES ALL THE DEBRIS ALL OVER! We have had 3 of them (2 warranties) and each one does this!!! it also just moves wet dirt all over the floor instead of mopping leading to dirtier floors than when you started!
1 reply from SharkNinja team - 4 months ago
Hello there, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble this may have caused. That’s definitely not what we want for our customers. We’ll definitely share your experience with our product development team for review. We sincerely apologize for any inconvenience caused. Kind Regards, Shark Clean
3 out of 5 stars
11 November, 2025
originally posted on sharkninja.com
Great advertisement
I’ve had this since it 1st came out. All they do is push dog hair around. When it’s done I have to vacuum up the dog hair.
1 reply from SharkNinja team - 4 months ago
Hello there, Thank you for taking the time to leave a review. We’re sorry to hear that the product isn’t meeting your expectations when it comes to picking up pet hair—that’s definitely not the result we want for our customers. Your feedback is very helpful, and we’ll make sure to share it with our product team for review. We kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean
2 out of 5 stars
10 November, 2025
originally posted on sharkninja.com
Great Idea, Poor Execution
Setup was super easy — the mapping setup ran smoothly, and I thought I’d found my new favorite gadget. But once I started using it, the flaws really showed. It doesn’t pick up very well. It leaves behind light stuff like tissue pieces, fluff balls of dog hair, and even tiny bits of dog food. I shouldn’t have to vacuum again after the robot finishes. Editing the map is so frustrating. Merging or splitting rooms takes several tries, and you can’t move the split line once it’s made. For something that’s supposed to be “smart,” it’s way too clunky. The mop + vacuum mode only works if you clean the entire house. My home’s about 2,100 sq ft — it takes all day because it has to go base to recharge. So I want to clean half house at a time, you can't select mop + vacuum mode when selecting specific rooms. The spot clean feature is also really limited. You can’t create your own clean zones — it just does a small square area. My kitchen is big and open, and I just want to clean around the sink, stove, and fridge after dinner. So the spot clean is unless to me and I have to select the kitchen room and move all the chairs and stools and clean the entire kitchen zone. Super inconvenient. Overall, great idea but poor execution. Weak suction, glitchy app, and limited cleaning options make it hard to recommend.
1 reply from SharkNinja team - 4 months ago
Hello, Thank you for taking the time to leave a review. We're really unhappy you’re experiencing low suction, and we apologize for the frustration this Robot may have caused. We'll make sure your feedback reaches the appropriate teams for consideration in future product planning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET Kind regards, Shark Clean
5 out of 5 stars
9 November, 2025
originally posted on sharkninja.com
This robot twerks
I bought this vaccume about 8 months ago. It does a great job. I haven't used the mop function all that much, but when i do i love this robot even more, and it avoids our caprets with ease. Yes i can mop and clean my house faster, but now i can just let it do that for me.
1 out of 5 stars
5 November, 2025
originally posted on Shark Ninja
Poor
I bought a RV2020 almost a year ago, after 6 months, there were a lot of issues in both software and hardware. The app didn’t allow a Canadian address for registration. The saved map was disappeared several times after i saved it again and again. The edit function of map would create some weird issues, such as duplication of map, room numbers issues. The loading time of app is too long, and it is not user friendly at all. On the other hand, i could never find the parts i needed, like mop pads, i have to ask my friend to buy them in the US for me. Less than a year, a screw on pad plate is already rusted. Besides, the vacuum robot would get stuck by its own pad plate quite often. Moreover, support cannot be reached by email.
1 reply from SharkNinja team - 4 months ago
Hello, Thank you for taking the time to leave a review. We’re disappointed to hear about the issues you experienced with both our hardware and software, it’s not the standard we hold ourselves to. Rest assured, your comments will be reviewed by the relevant teams as we plan future updates. For further assistance with this matter, you can visit our support page via the link below, or contact us via phone at 1-888-228-5531. Our team is available: 📞 Monday–Friday: 9 a.m. – 9 p.m. ET 📞 Saturday: 9 a.m. – 6 p.m. ET https://support.sharkninja.com/global-search/RV2800 Kind regards, Shark Clean