Shark Matrix Self Empty Robot Vacuum for Carpets & Hardfloors with Self-Cleaning Brushroll - RV2310AE

Game changer in my house. Does a fantastic job. The noise doesn’t phase me. The app is fine, doesn’t crash. My floors have never been cleaner. Great value. Only wish I had purchased sooner.

Great vacuum, but the app needs help. I can’t figure out how to do the different modes of cleaning

Bought this product because my iRobot died. We have an upright Shark and love it so we thought this would be a great purchase. Save your money and go with the iRobot. The vacuum itself is okay. It picks up well, like we expected with a Shark but the app is so limited compared to iRobot. It might be fine if this is the first one you buy. It doesn't learn new areas. It completely misses areas even though it can get to them. You can't add new places or rooms. We have had to completely reset everything already and haven't had it a year. The app needs a LOT of work to make this vacuum worth the purchase. Not happy at all and at this point, just waiting for it to die so I can go back to my iRobot.

I have cats, litter boxes, cat food, those stupid cardboard cat scratchers, and hardwood floors. I vaccumed and swept so much just to walk bare foot in the house. I am a shark fan already, but was extremely cautious comparing robot vaccums. I was convinced by the matrix mode for the litter area. I have not been disappointed. Don't get me wrong I have to edge up some of the corners every so often, it's not perfect. He does great picking up those cardboard chunks from cat scratchers and hair. I thought I kept the floors clean, but the first time he swept he had to empty 4 times. Now that he is set regularly he may only empty once. Some of the reviews about the app made me worried and I have experienced a few issues but if you close the app out and start again the problem usually solves its self. I've noticed it acts up when you do too much at once. Mapping and room setting went quick. I also think you should update no go zones as problems come up like places you leave clothes. My only brush jam comes up when Gary runs over spaghetti strap tank tops. I paid full price for this guy, and feel no remorse about it. I'm living my best life without the sensory overload that is accumulating gunk on my feet.

My first robot vac and it works great! Picks up dog hair and dirt well. It was easy to set up and map my house too.

Bought a UR2360S robot vacuum - self emptying/mapping/matrix type. 6 days ago. Unfortunately it may be going back if the problems are not resolved. It did an acceptably accurate job of mapping the house as the first setup step. However, do not follow it around or allow your curious pet near it, as this will, understandably confuse it. I would suggest just doing it twice, using the first run as a learning curve - for yourself, not the robot. In terms of physical cleaning performance, it works surprisingly well and does thorough job. Its ability to avoid unexpected objects it pretty good unless they are very light and easy to move, in which case it may move them around a little randomly, but that's no big deal. It's routing logic appears to be a bit illogical and inefficient at times, when it leaves small patches and then comes trekking back later from the other side of the room to finish them off, as if it just remembered, but at least it doesn't leave them uncleaned - and since I"m not having to do it, I don't really care. The return to dock for empty or recharge and resume where it left off, seems to work but so far it only manged half the house before deciding it had had enough. However, having spent hours fighting with the software mapping app. I think I may know what the problem is. More on that later. So it will be tested again tomorrow. So now to the bad stuff. The smart phone app software it one of, if not the, most abysmal piece of - sorry, but - garbage I have ever had the incredibly frustrating misfortune to deal with. And trust me, I have personally used and even written a LOT of application software during my 50 year career. The general concept is great, but the execution is terrible. Whoever wrote (OK, "coded") this, certainly did not do it, or test it, on a couple of square inches of smart phone screen! They would have needed fingers as thin a toothpicks for a star! Also they did not write a detailed design spec and flowchart first. It looks like a very amateur job, just winging it as they when along and should never have been approved for distribution. There are also no detail instructions on how to use it and how it is supposed to function. Not even the various online videos give any help. In fact it looks like none of those supposed "expert bloggers/influencers/testers" have actually attempted to use it themselves. They just basically parrot what the extremely limited product publication materials say, while patting them selves on the back doing so. Worthless! The room mapping feature is the worst culprit. You have to poke and guess and some features that show up are obviously intended to do something, but what that is is unfathomable and unexplained - the red lines that randomly appear, for example. Once you finally discover, by trial and error, how to basically map rooms, it is way too sensitive and incredibly frustrating on the tiny smartphone screens. Zooming in and out by pinching is awful. Once you zoom in and have no white pace left around the map, you screw up the mapping you have already done. So you have to hit Done and wait for it to upload and save before going back in from scratch with the full map on the screen. A lock/unlock feature for individual room definitions would greatly help. It desperately needs zoom and scroll buttons. Sometimes room definitions and no go or deep clean zones randomly disappear and don't save. Trying to define areas has lower limits and depends on the current zoom scale. So to make them smaller you have to zoom in first - way too far in some cases. Room definitions are done using rectangles that encompass or limit the actual layout on the map, which is fine, but don't overlap them or things can get confused when it is cleaning. It is possible to odd shaped room definitions, especially to overcome the way your house is laid out. This is done by defining several smaller rooms and merging them. That's OK, but just name the first one and let the other default to "Roomx, Roomy, etc. until you have fully defined your map. Then go back and merge them afterwards, selecting the named room first so that it uses that name for the merged room. The problem is that trying to edit a merged room results in strange scaling effects that you cannot control. Even though it does indicate - sometimes - the separate rectangles, there is no un-merge feature to allow you to adjust them with any kind of reasonable control. Otherwise, you have to delete the merged room and start over. Defining no go and deep cleaning zone is not perfect either, but significantly less wearing on the nerves. At least, once in the zones menu, you can't screw up your room definitions. Once you have successfully defined you room mapping - if you have enough patience and manage to get that far - DO NOT under any circumstance open the Map menu again unless you really need to change something - ever! - or you are going to screw something up. Next is the Rooms menu. This seems fairly straight forward, and allows you to select which rooms to be cleaned, either by default of for a custom cleaning. The problem is that every time you open the menu, it looses your selections - including "All". You should be able to save a default selection for routine cleaning and have custom selections only be active for one cleaning session. And when you switch between the map and list versions, it just reverts again! So you need to be very careful to use the list version when exiting the rooms menu and make sure you have "All" of whatever your routine selection is being selected, and checked. Otherwise your next scheduled cleaning with no go as you expect or maybe not at all! Which brings up to point I referred to at the beginning of this review. Do not open the app other than to command a cleaning, while it is doing it's thing - even if idle while emptying or recharging - because the rooms menu selection fiasco and schedule menu appear to take immediate effect and it will not resume to clean the remainder of the rooms. I THINK this is the reason it failed to complete the first - and only do far - attempted cleaning of our whole house. Tomorrow may shine some light on that. The schedule menu it not without it's own little seemingly illogical foibles either, depending on the order you edit your room selections. However it is relatively easy to power you way though them and to be honest, i did not waste the time to attempt to discover the logic. One last thing - well three actually. While the device does a good job of cleaning - much better than I expected for sure, plus it can do it as many times as you like instead of the typical once a week - it also takes a long time to complete the job. Our house one level and 2300 sq ft. It took from 7:00 am to gone 3:00 pm to not actually complete the whole house - only about half of it. It will run for an hour between rather lengthy rechargings, before returning to resume where it left off. Which adds to the total duration of the job. The same applies to when it needs to empty, but that only adds the time traveling to and from the dock and actual emptying. Of course that will vary depending on your specific floor surfaces. I am also using the default middle cleaning setting and no matrix cleaning or deep clean zones, which would prolong it even further. So don't expect it to start in the morning and be done by 10:00 am. On the other hand, you are not having to do it, so I think that's an very acceptable tradeoff. Secondly, the robot seems to do a great job of not getting trapped or stuck and extricates very effectively from any situations which it encounter. Lastly, if you give up on the room definition mapping app, you can always do what some reviewers report doing - just ignore all that and let it clean the whole house by default as it pleases. Well, I hope that has been helpful and I tried to be honest and not biased. I also hope the the manufacturer reads this, take note and corrects the issues. I will try to be optimistic and await a software update, but frankly I'm not holding my breath. Their customer support is enthusiastic, but limited in its scope of expertise and there is no way to get answers or report the issues with the app. - or get someone to actually explain how it (supposedly) works and how to use it. I'm not sure anyone there knows other than the amateur who authored it.

The vacuum is okay but the app is absolutely junk. The app continuously crashes and does not allow you to properly edit the map making the app completely useless. Also you are limited to two no-go areas on the map. Regretting this purchase.

I have no issues with it capabilities. My issue is the noise. It’s sounds as if something is rattling. The noise is annoying.

Had ours for almost two years, exalent coverage follows a direct path back and forth! Doesn't go every which way like the other brand we have.

Never could even connect it to set it up. Spent over an hour trying over and over to connect but it never did

I very much like the Shark Matrix vacuum but I can’t find filters or side brush as replacements. If I could easily locate these disposable replacements at a reasonable price I would rate a 5. The side brush got mangled after it picked up a dog toy that belongs to my toy poodle and it became entangled in the brush.

I call this mom’s best friend! I don’t know how I managed before this vacuum. I am so busy as many others; when I have a moment to spare, I don’t want to spend it cleaning. I have two teenage boys and live in a big neighborhood with many kids. People are in and out of my house nonstop. My floors get messy every day, and it can be a lot to keep them looking presentable. But, with this vacuum, I can let it do its thing while I tackle work or other projects, making one less thing for me to worry about. Not to mention, it does a better job than I can do on my own. In my opinion, these are greatest inventions and this vacuum is my best friend!

Not happy with this product it keeps forgetting the layout of my house and it doesn’t reach the whole house I have had it remap over and over it still doesn’t do the complete room

This vacuum i great for convenience and amazing for pet hair. However when it self Emory’s it releases an odor into the air making me think it’s releasing dust too

I like the easy setup

I would give this 4.5 stars for performance and the app....but the filter in the bin is NON REPLACEABLE...this is the stupidest design ever. How can you create a product with a non-serviceable consumable part????

This is vac number 6 I've had over the years. Build quality is clearly lower than the Roborock, Roomba, and Ecovacs I've used. Very cheap feeling (lightweight, thin plastics, low quality hinges...etc). Never had connection issues before this: wouldn't connect after several tries, reboots, and waiting on hold for customer service (I gave up, repacked it and will send it back to Target).

I’ve only have my robot a couple of weeks am please with the way it cleans..the only thing I don’t like is the app needed to run it. With my other robot the app was easier to use. But like all things someone thought it needed to be improved & in doing that made it harder to use

I was hesitant to invest in a robot vacuum as I had one previously of a different brand, however I am extremely satisfied with my new Shark Matrix Self Emptying Robot Vacuum. It does an excellent job cleaning all my hardwood floors. We live in a sandy area and have 2 dogs so it gets a real workout. Since I am a senior citizen, it is wonderful that I don't have to crawl under the bed to vacuum!

Love, love, love this!! The shark saves me so much time and provides me with the time to do other things. Purchased a different brand at one time but returned it. Decided to give Shark a try and I am not disappointed! I have no complaints at this point in time! I love it!! Would definitely recommend.