Shark Matrix Plus 2-in-1 Cordless Robot Vacuum & Mop RV2610WA 10" Cleaning Path Black

A: I am trying to figure out the same thing- the AV2610WA (Amazon verson) vs RV2610WA (retail version) seems to have a difference in the dustbin and there is no support or for the Amazon version.

A: To use this without the mop option, remove the reservoir from the robot.

A: We would like to let you know that shark robots require a 2.4 GHz network to complete the connection process, it will not connect to a 5GHz.

A: Yes, the Matrix includes a self-emptying dust bin as part of its design. If yours was missing, please get in touch with our Shark Customer Service team at 1-855-427-5127. We're available Monday to Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET.

A: Nevermind. The user manual said the mop\vacuum bin will not self empty but in fact it does. Manual has incorrect info.

A: Hey Nicole. Yes, the robot vacuum is designed to automatically return to its base when the battery runs low. However, if the battery level drops too much before it can reach the dock, it may not have enough power to complete the return. In that case, the robot will need to be manually placed on the charging base to recharge.

A: Yes, it goes back to its station to charge when battery is low and then continues where it left of when charged.

A: Shark does not publish suction power in Pascals (Pa) for the Shark Matrix Robot Vacuum. Instead of a single rating, it’s designed with powerful multi‑surface suction and uses its Matrix Clean™ system to make multiple passes over dirt for deeper cleaning. Performance is typically measured by real‑world pickup on carpets and hard floors rather than a specific Pa number.

A: PA is not used. The wattage is 650 watts.

A: Yes, the Matrix Plus robot is equipped with a side brush specifically designed to help clean corners and edges. The side brush sweeps debris from corners and along baseboards into the robot's cleaning path where the main brushroll can pick it up.

A: To fill the reservoir, lift open the fill cap on the top of the water reservoir. Add water first, then pour the VACMOP solution in until it reaches the VACMOP CLEANER line. Once filled, close the cap securely and make sure it’s properly sealed. If you need the Owner’s Guide or any additional help, feel free to give us a call at 1‑888‑228‑5531, our robot support team will be happy to assist. We're available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.

A: No, you don’t need one robot per room. Your Shark Detect Pro RV2610WA is designed to clean multiple rooms and even the whole home on its own.

A: Yes, the Matrix Plus Robot is safe to use on engineered wood floors, as the unit is designed for various sealed floor types. The robot can also avoid carpets while mopping using Carpet Verification in the SharkClean app, which helps ensure it stays off rugs and carpeted areas during mop mode.