8.8oz Jar Serenity and Calm Candle - Chesapeake Bay Candle

Hello, thank you for taking the time to share your feedback with us. We’re so glad to hear that you enjoyed the frosted glass container and overall design of the Serenity + Calm (Lavender Thyme) Chesapeake Bay Candle® Medium Jar. The soft, matte finish is meant to complement the soothing, spa-inspired feel of the fragrance. We’re sorry to hear, however, that the scent strength did not meet your expectations, especially in comparison to our Yankee Candle® 3-wick candles. The Chesapeake Bay Candle® collection is intentionally crafted to provide a more subtle, balanced fragrance experience, designed to create a gentle ambiance rather than a bold, room-filling throw. That said, we understand how disappointing it can be when the scent isn’t as noticeable as you hoped. Fragrance performance can also vary depending on room size, airflow, and initial burn time. For best results, we recommend allowing the candle to form a full melt pool across the surface during each burn (typically 2–4 hours) and placing it in a smaller or moderately sized space to help enhance the fragrance presence. We truly appreciate your thoughtful feedback, as it helps us better communicate scent strength and refine our offerings. If you prefer a stronger fragrance experience, our Yankee Candle® 3-wick or Signature Large Jar candles may be more aligned with your preferences. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Chesapeake Bay Candle Consumer Care

Hello, We’re sorry to hear that your Serenity + Calm (lavender thyme) Candle didn’t provide the fragrance experience you expected. We understand how disappointing it can be to look forward to a candle and not get the scent you hoped for. Fragrance throw can be affected by room size, airflow, and burn time. For the best experience, we recommend ensuring the wick is trimmed to about 1/4 inch and allowing a full melt pool to form on the first burn. If you’re still experiencing issues, please reach out to us via https://www.yankeecandle.com/support/customer-service or through Live Chat starting your complaint, so we will be happy to help. We’re available Mon.-Fri. 9am – 8pm Eastern Time. Thank you! Chesapeake Bay Candle Consumer Care

Hello, thank you for sharing your feedback. We’re sorry to hear that the Serenity + Calm (Lavender Thyme) Medium Jar Candle didn’t fully meet your expectations. Our goal is to create fragrances that inspire relaxation and well-being, and this candle is designed to provide a gentle, calming aroma with the soothing combination of lavender and fresh thyme. We understand that scent strength and naming are very personal preferences. The “Serenity + Calm” line emphasizes mood and ambiance rather than a bold fragrance profile, which is why some scents may come across as more subtle or understated. Your feedback regarding scent strength and clarity of fragrance names is valuable, and we’ll forward it to our product team to consider for future collections. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.yankeecandle.com/customer-service/contact-form or through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you! Chesapeake Bay Candle Consumer Care

Hello. Thank you for sharing your feedback on the Serenity + Calm (Lavender Thyme) Chesapeake Bay Candle® Medium Jar. We’re glad you enjoy the fragrance when smelling the candle, and we understand how important it is for the scent to fill the room when burning. For the best experience, we recommend trimming the wick to about 1/4 inch before each use, allowing the wax to melt evenly across the surface, and burning the candle for at least 4 hours at a time, away from drafts. Your feedback is appreciated and will be shared with our team. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 8pm Eastern Time. Thank you! Chesapeake Bay Candle® Consumer Care