Homedics drift Meditation Sand Table

Thanks for your feedback. Your input is important, and we’ll be sure to share it with our app development team. We appreciate your continued support and will keep working to improve the experience.

We're sorry to hear about the issues you've experienced with your Drift and the app. That’s definitely not the experience we want for our customers. Please reach out to our support team so we can help troubleshoot and work toward a resolution. We appreciate you bringing this to our attention.

We're sorry to hear you're having trouble getting your Drift up and running—especially after looking forward to using it. It sounds like the firmware update is getting stuck, and we understand how frustrating that can be. Our support team is ready to help troubleshoot further and guide you through the next steps. Please reach out directly so we can get this resolved for you.

Thanks for the great feedback on the sand table! We appreciate your suggestions about the app and will share them with our development team to improve future updates.

Thank you for your feedback, and we're sorry to hear about the trouble you've had with the app. We've recently released an update, so please make sure you're using the latest version for the best performance. If you're still experiencing issues, our Consumer Relations team would be happy to assist—don’t hesitate to reach out!

We’re sorry to hear you’ve been having trouble with your ST-200-CE. It sounds like you've gone through quite a bit trying to get it working consistently, and that’s definitely not the experience we want for you. The flashing blue and red lights after a reset suggest the unit might be stuck in a pairing or error mode. Please reach out to our consumer support team, so we can get this resolved for you as quickly as possible.

We're sorry to hear you're experiencing connectivity issues with the ST-200-CE. Since you're already using a 2.4 GHz WiFi network, here are a few troubleshooting steps that may help: Double-check your WiFi password – Ensure there are no extra spaces or typos when entering the password in the app. Move closer to the router – Try setting up the device near your router to ensure a strong signal during the process. Restart your router and device – Power cycle both your WiFi router and the ST-200-CE before attempting to bind again. Confirm your router settings – Some routers have a combined 2.4 GHz/5 GHz network. If possible, separate them into two SSIDs and connect the device to the dedicated 2.4 GHz network. Reset the device properly – Hold the reset button for the full recommended time (usually 5–10 seconds) until the light blinks correctly for pairing mode. Reinstall the app – Deleting and reinstalling the app might resolve unexpected issues.