Downy Cool Cotton HE Compatible Rinse & Refresh Laundry Odor Remover and Fabric Softener - 25.5 fl oz
$6.99 ($0.27/fluid ounce)
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Guests are saying
This product has garnered positive feedback for its ability to refresh laundry and eliminate odors, making it a favorite among guests. Many appreciate its pleasant scent and effectiveness in removing tough smells from clothes, especially sports gear and pet items. However, some guests have raised concerns about the bottle design, which can be difficult to handle and may lead to spills. Overall, it is a reliable addition to laundry routines for those seeking freshness and cleanliness.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.5 out of 5 stars with 2240 reviews
quality: 3.92 out of 5
scent: 4.14 out of 5
value: 3.65 out of 5
68% would recommend
262 recommendations
1 out of 5 stars
30 March, 2026
The coming open
Is open
1 reply from Downy team - 9 days ago
Hi Leslie! Thanks for sharing your feedback! We totally get how frustrating packaging issues can be. At Downy, quality is our top priority, and we'd love to look into this for you. Please give us a call at 1-800-688-7638 so we can assist you further. We're here to help!
5 out of 5 stars
Thumbs up graphic, would recommend
1 March, 2026Verified purchase
(no review title)
I really think product helps with sweaty gym clothes.
5 out of 5 stars
Thumbs up graphic, would recommend
29 January, 2026Verified purchase
(no review title)
good product
4 out of 5 stars
9 January, 2026
originally posted on downy.com
Like the product, but need new bottle design.
I like the product. Need a better way to dispense the product. After you pour it, it drips down the side. Very sticky. Have to wipe down the bottle every time. Need a pump or something else. Doesn't give clear instructions on the amount to use.
4 out of 5 stars
Thumbs up graphic, would recommend
30 December, 2025Verified purchase
Much less messy
So far I am happy with this product. It doesn’t goop up my softener dispenser which I like. It doesn’t smell as strong as my regular softener but my clothes are still soft.
3 out of 5 stars
Thumbs down graphic, would not recommend
29 December, 2025Verified purchase
meh
it was on sale, I gave it a try...Gain lasts longer & I like Gain's scent better. Mainly for 2 large double couch covers of Great Danes
1 out of 5 stars
25 December, 2025Verified purchase
(no review title)
It was damaged and opened
1 reply from Downy team - 3 months ago
Hi Charlene! I'm really sorry to hear that your Downy Rinse Out Odor arrived damaged and opened. We truly value your feedback, and quality is our top priority. We're constantly working to improve our packaging to prevent this from happening. Please reach out to us at 1-800-688-7638 so we can assist you further. Thank you for your understanding!
5 out of 5 stars
Thumbs up graphic, would recommend
21 December, 2025Verified purchase
1 out of 3 digital sale buy 2 fetch 1 free. 1 was 1/3 empty. maybe the driver delivery person leaked it. I don't know.
unable to return due to digital deal. Just want to replace the damaged one.
3 out of 5 stars
Thumbs up graphic, would recommend
21 December, 2025Verified purchase
(no review title)
The bottle was leaking! About 1/4 leaked out
1 reply from Downy team - 4 months ago
Hello Annmarie! We hope you're doing great. We’re sorry you’re not getting our Downy product in the conditions expected. Please know that we have many quality checks in place to ensure they reach you in perfect condition We’d like to look into this so please give us a call at (800) 688-7638 so we can properly assist you.
5 out of 5 stars
20 December, 2025Verified purchase
(no review title)
Good
5 out of 5 stars
19 December, 2025Verified purchase
(no review title)
Good
4 out of 5 stars
18 December, 2025
originally posted on downy.com
Needs to catch up to the other laundry products
The product performs well-no complaints.However-I wonder if it works so well because of the amount I'm using? The lid is very small, not conducive to measuring for each load. So odd that the detergents
5 out of 5 stars
Thumbs up graphic, would recommend
18 December, 2025Verified purchase
(no review title)
Great product, gets clothes clean and removes odor from clothes that can’t be bleached.
5 out of 5 stars
16 December, 2025Verified purchase
(no review title)
The clothes smell good
4 out of 5 stars
15 December, 2025
originally posted on downy.com
Works
I really like this product. The 1 drawback is the larger bottle. I have arthritic hands and most times I use too. Much because the bottle gets away from me.
5 out of 5 stars
15 December, 2025Verified purchase
(no review title)
Must have for those extra stinky items. Towels, sports uniforms . I keep this stocked every time it goes on promotion
4 out of 5 stars
15 December, 2025
originally posted on downy.com
Great product needs a new bottle
It does a great job with removing stains and odors, especially caked on odors in the armpits of shirts. But this product needs a new bottle and pour spout. I have dropped and spilled this bottle so many times wasting so much product. A squeezy bottle similar to a liquid dish soap bottle would be much better and ensure product isn't wasted.
5 out of 5 stars
13 December, 2025Verified purchase
(no review title)
I love using downy just hate that my store doesn’t keep it in stock
5 out of 5 stars
Thumbs up graphic, would recommend
13 December, 2025Verified purchase
(no review title)
I love this fragrance
1 out of 5 stars
11 December, 2025Verified purchase
(no review title)
Received damaged half of product leak out and you didn't have it in stock to return
1 reply from Downy team - 4 months ago
We appreciate you bringing this to our attention, Shunda. Much research goes into our bottle design, and we strive to ensure they can withstand shipping and handling. Even so, plastic packaging may become damaged or break if it's dropped, especially if it lands on a seam or corner. We're sorry this happened to your Downy Fabric Softener, and we want to learn more from you and make this right. Please call us at 1-800-688-7638 for further assistance.