Sony WF-C710N/B True Wireless Noise Cancelling Bluetooth In-Ear Headphones - Black
$129.99
ColorBlack
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3.8 out of 5 stars with 138 reviews
40% would recommend
10 recommendations
4 out of 5 stars
4 April, 2026
originally posted on sony.com
Good, but............
Bought for me as a present. Opening the box, there was absolutely nothing on the enclosed leaflets to indicate where to look for a manual or instructions online. Google search gave me various options, and finally I found a full manual. Registering the product takes you ages to find something useful in the Sony group. Sound is very good, but certainly not noise-cancelling, although this wasn't an essential requirement for me. It should be called "external noise reduction" at best. Ambient Sound mode is the only alternative option, but it's guesswork to know what one you've chosen. For playing music, establishing how to pause, rewind, fast forward, increase/decrease volume is a bit tricky, trying to tap the correct ear-buds the appropriate number of times. Checking the charge remaining in the case or ear buds is a bit hit and miss - the length of time the indicator light is lit too vague to rely on it being sufficiently charged for later use. Then you have to refer to the manual to be sure and confident. The green and orange flashing or static light can't be easily seen in bright sunlight. Over time I'm sure I'll get the hang of these hassles. Hopefully.
1 reply from Sony UK team - 4 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WF-C710N. Yet, we're sorry to hear that you're experiencing difficulties with the instructions and some features. This is not the norm, as we strive to deliver the best quality possible. It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k Regarding the noise cancelling issue, please disable Adaptive Sound using the Sony | Sound Connect app: https://cutt.ly/1txs3wGf Also, you can learn more about the touch sensors here: https://cutt.ly/VtDezK7S Additionally, you can check the remaining battery charge using the Sony | Sound Connect app If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Ismail @Sony Support UK
5 out of 5 stars
3 April, 2026
originally posted on sony.com
Sony WF-C710N
I bought this about za month ago. I listen to audiobooks and the sound quality is great. Plus all the extras that you can do to adjust the sound
5 out of 5 stars
30 March, 2026
originally posted on sony.com
Good Buy
Bought 2 days ago and was so easy to set up. Good quality sound and good features
3 out of 5 stars
29 March, 2026
originally posted on sony.com
Great audio quality but poor fit
Audio quality is very good, however there is one point that lowers my rating. First of all, it's very difficult to make them fit in my ears. I've tried all the available earbuds, but none of them give the perfect fit. I've nearly lost them already twice as they've fallen out from my ears.
1 reply from Sony support team team - 10 days ago
Hi, Thank you for your feedback. We’re happy to hear that you're enjoying the sound quality of your WF-C710N. Yet, we're sorry to learn that you're facing difficulties when wearing them. To ensure a secure fit, you can find a guide on how to wear the headset correctly here: https://cutt.ly/vtAkRQ9l If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
5 out of 5 stars
27 March, 2026
originally posted on sony.com
Fantastic
It’s took me years to sort my air travel entertainment Out & now I have this it’s another level Great bit of kit 👍
4 out of 5 stars
25 March, 2026
originally posted on sony.com
Best I've tried in a while
Might come back and change to 5, haven't owned them long enough yet. Im convinced some competitor is review bombing these, all the negative reviews on here are insane. I have had JBLs for the last 5 pair of earbuds (im hard on them at work and my dog USED to chew them) and these blow them out of the water for sound quality, comfort, volume, ANC, interface, etc. Even just the little bump on the top of the left one so you know which one you're holding by feel. They are very good. If I change my mind for some reason ill come back, but they aren't "falling out 20 times" or "not charging" or whatever people are saying. I dunno. Skill issue I guess.
1 reply from Sony North America Customer Support team - 16 days ago
Hello there, Thank you for choosing Sony! We couldn't be happier to hear that you appreciate the sound quality, comfort, volume, active noise cancellation, and interface of the WFC710N earbuds. It's great to know that the thoughtful design detail, like the tactile bump on the left earbud, enhances your experience. We truly value your perspective amid differing opinions, and it’s encouraging to hear the earbuds are holding up well in your active work environment. Should you have any questions or updates in the future, we’re here to support you. Best regards, -Fred
5 out of 5 stars
23 March, 2026
originally posted on sony.com
Amazing value for the product.
Fantastic sound quality and the noise cancelling is very effective, minor issue with comfort on the left ear but that's more likely to be shaping of my ear.
1 out of 5 stars
22 March, 2026
originally posted on sony.com
Don’t stay in your ear. Their called earbuds.
I have had these a couple weeks now. They sound great. Like the controls. The only problem is they don’t stay in my ears. Tried different size earbuds. As long as you are not walking, doing work around the house, exercising or doing any sort of activity, they are good. Can’t believe how frustrating these are. I was doing light work outside and in two hours time they must have fallen out 20 times. Only good for sitting still and working.
1 reply from Sony North America Customer Support team - 19 days ago
Thank you for sharing your feedback. We are so glad to hear that you’re enjoying the sound quality and intuitive controls of your WF-C710N! However, we are truly sorry to hear about the frustration you’ve experienced with the fit. We design our earbuds to be your go-to companion for an active lifestyle, so hearing that they are falling out during light work is certainly not the experience we want for you. Since you have already experimented with the different earbud tip sizes, we have found that a specific "insert and twist" motion often helps lock the stabilizer into the fold of the ear. When placing them in, try gently rotating the earbud toward your rear jawline to ensure a more secure seal. If they still won't stay put after adjusting your technique, please reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We’d love to help you find a solution so you can get back to your outdoor projects without the constant interruptions! Thank you for choosing Sony! Best regards, Gus, Sony North America Customer Support
1 out of 5 stars
21 March, 2026
originally posted on sony.com
Faulty
Worst possible experience ever buying new earbuds, received them and being excited checked everything out. Connected them to my phone and straight from the box they were glitching, sound cutting off very bad, sound being distorted. I thought okay maybe just need to get them to be on for a little long. I use them for around 3/4 hours laying in bed and as soon as I move a little the sound starts doing the distortion and cutting out. I then read help articles and update my Sony app. Update my phone. Reset the headset. Nothing works still. I then decided to try for a replacement but the email to email process got to me so I just ended up returning them. I wanted an update from my old WF-C700N’s. I’m getting a new pair as they never had any issues.
1 reply from Sony UK team - 15 days ago
Hi, Thank you for your feedback. We're sorry to hear that the WF-C710N didn't meet your expectations, and that you had to return your product due to sound issues. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible. If you face any similar issue with a future model, you can follow the steps at this link and test again: https://cutt.ly/ItO65STX In case the issue persists, you can try the steps below: 1. Set the headset units into the charging case, close the charging case lid once, then open it again and remove the headset units from the charging case. 2. Try connecting the headset to different devices. 3. Try playing different contents. 4. Restart the device being connected, such as your computer or smartphone. 5. Update the headset to the latest version using this link: https://cutt.ly/BtO66Z6P 6. Reset the headset by following the steps here: https://cutt.ly/AtPqqrq8 7. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/stPqqhco Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
4 out of 5 stars
19 March, 2026
originally posted on sony.com
Value for Money
Sound is good, comfort is livable but far from great.
1 reply from Sony support team team - 20 days ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying the sound quality of your WF-C710N. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
16 March, 2026
originally posted on sony.com
Excellent ear buds
Excellent ear buds. Good quality sound and noise cancelling was also good.
5 out of 5 stars
16 March, 2026
originally posted on sony.com
Does the job!
Blocks out background noise and holds calls clearly.
5 out of 5 stars
15 March, 2026
originally posted on sony.com
Brilliant
Bought these to replace an old pair of Samsung Buds pro, was looking at the new buds pro, however was reccommended these and I made the right decision. Sound quality, for music, calls is amazing, as is ANC and transparency mode. Battery life is amazing. Would reccomend in a heartbeat
5 out of 5 stars
14 March, 2026
originally posted on sony.com
Ear buds
Stylish and good fit, great sound. Compact and easy to use.
4 out of 5 stars
15 February, 2026
originally posted on sony.com
Sony WF-C710N
Only use these on my dog walks so to give a complete overview is a little unfair. They certainly make the walks trip by in a good way!
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WF-C710N. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
5 out of 5 stars
11 February, 2026
originally posted on sony.com
Smart looking, comfortable earbuds - recommend
I bought these a couple of weeks ago and so far am loving them. Really comfortable in the ear, nice small holder for charging and great charge life. First time I have bought this brand of earbuds but would definitely buy again.
2 out of 5 stars
11 February, 2026
originally posted on sony.com
Do not buy
Headphones don't connect to the terminal. Will not charge. Will always reconnect to your phone while it's in the case. When you finally get it to not the case blinks until it dies. Actually the worst wireless headphones I've ever had. Spend another 20 and save yourselve.
1 reply from Sony North America Customer Support team - 2 months ago
Hello there, Thank you for considering Sony products. We sincerely apologize for the inconvenience you have experienced with your WF-C710N earbuds. We understand how frustrating it can be when your device does not connect properly or charge as expected. To help resolve these issues, please try the following steps: Check the Cable: Ensure you are using the supplied USB-C cable and that it is plugged into a stable power source, such as a wall adapter or a powered computer port, to make sure the case is fully charged. Clean the Charging Contacts: Even invisible skin oils or dust can interfere with the charging connection. Please clean the contacts on both the earbuds and the charging case carefully. Reset the Headset: Follow the reset instructions available here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html Initialize the Headset to Restore Factory Settings: You can do this by following the steps here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Best regards, -Fred
4 out of 5 stars
25 January, 2026
originally posted on sony.com
Overall good earphone, minor adjustments needed
Sounds is good, noise cancellation could be better. The fit isn't the best, it can hurt the ear.
1 reply from Sony UK team - 2 months ago
Hi, Thank you for your feedback. We're happy to hear that you're enjoying your WF-C710N. Yet, we're sorry to learn that you're facing difficulties with it. You can enhance the noise cancelling function of your headset by following the steps here: https://cutt.ly/2tx1wAle Additionally, please make sure to follow the steps in this link to wear and adjust the headset for your maximum comfort: https://cutt.ly/otx1rodT Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser). Menna @Sony Support UK
5 out of 5 stars
25 January, 2026
originally posted on sony.com
Brilliant features
Crystal clear sound and off the wall bass thanks 😊 🙏
1 out of 5 stars
23 January, 2026
originally posted on sony.com
Sub standard experience
I bought them on release in October and initially all the pre sale reviews looked incredible, don’t be fooled by them, these are inferior to several in the same price bracket. The software glitches are unbearable, best believe they won’t stay in noise cancelling mode, one earbud dies about 30 mins before the other. They lose charge unbelievably quick. They don’t always turn off when you put them back in the case and close the lid, often staying connected to the phone. If I could return them now I would, you have been warned!
1 reply from Sony support team team - 2 months ago
Hi, Thank you for your feedback. We're sorry to learn that you're experiencing difficulties with your WF-C710N and that battery is draining. This is not the norm, as we always strive to deliver the best quality possible. Please follow the instructions at this link and test the headset again: https://cutt.ly/2txsO543 Also, check the notes at the following link: https://cutt.ly/Stxs0XiJ Regarding the noise cancelling issue, disable Adaptive Sound using the Sony | Sound Connect app: https://cutt.ly/1txs3wGf In case the issues remain, follow the below steps: 1- Ensure that the headset is updated: https://cutt.ly/6r3XgnSq 2- Reset the headset by following the steps here: https://cutt.ly/OrnwziU4 3- Initialize the headset by following the steps here: https://cutt.ly/irnwzRln If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK