Shark Air Purifier MAX with True NanoSeal HEPA Cleansense IQ Odor Lock Cleans up to 1200 sq ft Charcoal Gray HP202: Programmable Timer

A: Just wanted to say this is a hilarious response by support

A: The filter shouldn't smoke.

A: Yes, the Shark Air Purifier MAX uses a True HEPA filter that includes an activated‑carbon layer, which helps reduce household odors and absorb VOCs. The official replacement filters for this model also specify that they contain activated carbon as part of the filtration system.

A: f your air quality never reaches 100%, make sure that the filter is properly installed without its original plastic packaging. If the filter is properly installed, then it may need replacement. Note that the filter generally requires replacement every 6–12 months, but if a high amount of particulate matter is regularly present in your air, you may need to replace the filter more often. Activities like smoking, burning candles, running a humidifier, opening windows, and cooking (among other things) can add more pollutants to your air. Make sure to survey your environment and remove anything that could be causing low air quality.

A: We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test every single chemical, we're including the label with all our products. Please rest assured that all Shark Clean products comply with all applicable laws and regulations.

A: This Air Purifier operates at a pleasantly quiet level. On a scale from 1 (quietest) to 5 (noisiest), it rates around 2 out of 5 on lower settings and about 3 out of 5 at its highest. It’s designed to maintain a peaceful environment, making it ideal for bedrooms and offices.

A: The machine has four purify settings. On settings 1-2, the sound is barely noticeable (I’d rank it a 1). On settings 3-4, it is loud like a white noise machine and can be difficult to hear others if the machine is within 5 feet (I’d rank it a 5).

A: Yes, the Air Purifier MAX is designed to eliminate strong food odors effectively. It features an activated carbon filter that helps absorb common household odors and VOCs (volatile organic compounds). The unit uses a 3‑stage HEPA filtration system that captures up to 99.98% of particles in the 0.1–0.2 micron range, along with odors. Its cylindrical design pulls air in through the back and sides, passes it through the HEPA filter, where odors are trapped, and releases clean air through the top vents.

A: Yes! The Shark HP202 Air Purifier helps reduce dust by using a True HEPA filter that captures tiny particles and automatically adjusts to keep your air clean.

A: No, the Air Purifier MAX does not include a remote controller. It is an additional accessory that can be purchased separately on our Shark Clean website.

A: This unit uses a HEPA filter, which can be found by searching for Shark Air Purifier MAX Anti-Allergen Filter with True HEPA or by using its SKU 'HE2FKPRO'. If you’re having trouble locating it, please contact Shark Customer Support at 1-855-427-5127, available Monday–Friday, 9 AM–9 PM EST, and Saturday, 9 AM–6 PM EST.

A: Great question! You can gently wipe off any surface debris using a microfiber cloth. However, we recommend replacing the filter every 6–12 months, depending on your household and usage, to maintain optimal performance.