Sony WH-1000XM4 Noise Canceling Overhead Bluetooth Wireless Headphones

Hi Alivyah98, thank you for taking the time to share your experience with the WH-1000XM4 headphones. We’re thrilled to hear that you consider them the best you've ever owned. However, we sincerely apologize for the issues you've encountered with the ear cuff snapping on both pairs. We understand how frustrating it can be, especially for someone who relies on their headphones daily. Your insights are invaluable as we continuously work to improve our products and services. We appreciate your recommendation, even in light of these challenges! Thanks for considering Sony products and for your feedback. Sincerely, Estefany

Hello mm12345, thanks for bringing this out to our attention! We're genuinely sorry to hear about the frustrating experience you've had with your WH-1000XM5 headphones. What you've described with the pairing difficulties and unresponsive touch controls is certainly not the seamless experience we aim for with our products. Your feedback is truly valuable to us, and we appreciate you taking the time to share these concerns. We want to assure you that your headphones come with a one-year warranty, and we're here to help resolve these issues for you. We'd like to ask you to contact our support team directly. They can guide you through specific troubleshooting steps, such as a reset or a firmware update, which often resolve unexpected behavior with the headphones' connectivity and touch functions. If those steps don't help, they can also discuss warranty options with you. Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for giving us the opportunity to improve your experience with Sony! Sincerely, Jenn.

Hello Lisa1757, We're really sorry to hear about the ongoing issues you've experienced with your WH-1000XM4 headphones. It's fantastic that your husband loves the noise cancellation and sound quality – those are key features we pride ourselves on. However, it's completely understandable that you'd expect a much longer lifespan from headphones at this price point, and it's frustrating to have had two pairs develop problems. We sincerely apologize for the headband detaching on the first pair and the charging issue with the replacement after only 14 months. We recognize that these are significant durability concerns, and we appreciate you bringing them to our attention. Please reach out to our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones to assist you further! We appreciate you to give us the opportunity to change your experience! Sincerely, Jenn.

Hi Icantusemynickname, we sincerely apologize for the frustration you've experienced with your WH-1000XM4 headphones. We understand your concerns about the number of features and the difficulty in finding clear, concise instructions for their use. We regret that this has negatively impacted your experience. Please know that we are taking your feedback seriously. We recognize the importance of providing user-friendly instructions that don't overwhelm our customers and your comments will be invaluable as we work on future product improvements and documentation. Thank you for being a valued Sony customer and for bringing this to our attention. We truly appreciate your honesty. Sincerely, Estefany

Hi there, we're truly sorry to hear you're experiencing excessive feedback with your WH-1000XM4 headphones. It's truly disappointing when a product falls short of expectations, particularly after you've invested in it for both music and communication. Here are a few recommendations that might help address the feedback issue: -Make sure your headphones have the latest firmware installed. You can do this through the Sony | Sound Connect app. -Try using the headphones in a quieter setting to see if the feedback persists. This can help determine if the issue is related to ambient noise. -Reset your headphones. You can find instructions on how to do this on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html If these recommendations don't resolve the issue, please don't hesitate to contact our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about this issue. Best regards, Estefany

Hi WilSmart, thank you so much for sharing your experience with the WH-1000XM4. We feel privileged to know that they exceeded your high expectations in every way. It's fantastic to know you appreciate the quality of the materials, construction, and finish. We're especially glad the clean, clear sound and customizable audio features are enhancing your listening experience. Comfort is always a priority for us, so your feedback means a lot. Thanks again for taking the time to share your thoughts—it truly inspires us to keep delivering products that meet and exceed expectations. Enjoy your music! Gus, Sony North America Customer Support

Hi unhappy59, thank you for reaching out and sharing your experience with our WH-1000XM4 headphones. We understand you're trying to use them with your portable CD player and have some questions about the noise-cancelling feature. In response to your inquiry, you absolutely can use the noise canceling feature while connected to your portable CD player with the headphone cable! The key is to ensure the unit is powered ON when you're using it with your portable CD player. When the headphones are turned on, even if you're connected with the cable and not using Bluetooth, the noise cancelling technology is active. If the headphones are turned OFF, they'll still pass audio through the cable, but you won't experience the active noise cancelling or the optimal sound quality the WH-1000XM4 is known for. For further information, kindly visit the following link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html If you're still experiencing any issues after trying this, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer. Best regards, Estefany

Hello there, Thank you for considering Sony products. We're delighted to know that you're pleased with the sound quality and noise-canceling features of your WH-1000XM4 headphones. However, we sincerely apologize for any inconvenience you may have encountered with the "Speak-to-Chat" feature. This is certainly not the level of quality we strive for. We are dedicated to providing you with the highest level of support and working together to resolve this issue. Please reach out to us via email at socialsupport@am.sony.com To assist us in addressing your concern more effectively, we kindly request that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience; we look forward to assisting you further. Best regards, -Fred

Hi KashD, Thank you so much for your thoughtful review! We are truly wonderful to know that you find every aspect of the WH-1000XM4 headphones amazing and worth the price. Your feedback means a lot to us. These headphones feature advanced noise cancellation technology, allowing you to immerse yourself in your music without distractions. Additionally, their long battery life ensures you can enjoy your favorite audio for hours on end. Thank you for choosing Sony! Best regards, Estefany

Hi Benjamin_01232, thank you so much for your wonderful review! It brings us great satisfaction to hear that you're enjoying the sound quality of the WH-1000XM4 with your phone and new Bluetooth record player. We're thrilled that the noise cancellation feature has made such a positive impact on your listening experience, allowing you to fully immerse yourself in your music. We truly appreciate your feedback and are delighted to know that you feel you received excellent value for your purchase. Our WH-1000XM4 headphones are designed with advanced noise-canceling technology and high-resolution audio capabilities, ensuring you can enjoy every note and detail in your records. Thanks for choosing Sony! Best regards, Estefany

Hello Bdlayy, Thank you for considering Sony products. We sincerely apologize for the call issues and the high-pitched ringing you're encountering with your WH-1000XM4 headphones. We appreciate your patience as you collaborate with our Sony team to address this issue. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To better assist you, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred