Cuisinart 14 Cup PerfecTemp Programmable Coffee Maker Black

We're sorry to hear this coffee maker has been such a frustrating experience. To help reduce spilling, make sure the carafe lid is fully seated and tightened before pouring, and verify the filter basket is properly aligned in the brew compartment, as an improperly positioned basket can contribute to grounds escaping during disposal. If you're experiencing excessive dripping, spilling, or difficulty with the carafe during normal use, please contact the Cuisinart Consumer Assistance Center at 1-800-726-0190 for troubleshooting assistance and support. Thank you for taking the time to share such detailed feedback about the product's day-to-day usability.

We're sorry to hear about your experience with your coffeemaker. To help minimize scratching, make sure the carafe is lifted straight up and positioned carefully on the warming plate, and periodically clean both the carafe bottom and heating plate to remove any residue that could contribute to surface marks. However, we understand your disappointment that the heating plate has shown wear so quickly and that the condition was not what you expected. If you'd like to discuss your concerns further, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for sharing your feedback; your comments are valuable and will be shared with our team as we continue to identify opportunities for improvement.

We're sorry to hear about your experience with your coffeemaker. If the unit only works after being unplugged and plugged back in, try resetting it by unplugging it for several minutes, ensuring the water reservoir and carafe are properly seated, and plugging it directly into a wall outlet rather than a power strip or GFCI-protected outlet. You may also want to check that the clock and programming settings have not been interrupted by a power fluctuation. We understand how frustrating it is to lose the convenience of a programmable coffeemaker when it must be reset before each use. Please contact our Consumer Assistance Center at 1-800-726-0190 so we can assist further. Thank you for sharing your experience; your feedback is valuable and will be shared with our team as we continue to identify opportunities for improvement.

We're sorry to hear the Cuisinart® 14 Cup Programmable Coffeemaker did not meet your expectations. If coffee grounds are overflowing into the carafe, please ensure the filter basket is seated properly, use the recommended basket-style filter, and avoid exceeding the maximum coffee measurement line, as these factors can affect brew performance; however, we understand your frustration when these steps have already been tried without success. We also regret that you did not receive a response to your previous email inquiry. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8901163791 so we can further assist you. Thank you for sharing your experience; your feedback is valuable and will be shared with our team as we continue to identify opportunities for improvement.

We're sorry to hear about your experience and understand how frustrating it must be to deal with excessive noise and messy overflows from a coffee maker that was a gift. To help prevent basket overflows, we recommend ensuring the filter basket is fully seated, using the correct filter type and coffee-to-water ratio, and regularly cleaning the basket, spray head, and water pathways to remove any buildup that could restrict water flow. If the brewing noise has become unusually loud or the overflow issue persists despite these steps, please contact our Consumer Assistance Center at 1-800-726-0190. Thank you for taking the time to share your feedback; we appreciate your comments and will share them with our team for review and improvement.