Olay Active Hydrating Skin Cream - 6 fl oz
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Guests are saying
This product has a long-standing reputation for providing hydration and softness to the skin, with many guests sharing their positive experiences over decades of use. However, recent changes in formula and scent have led to mixed feelings among guests, with some expressing disappointment. Despite this, many still appreciate its effectiveness in improving skin texture and reducing dryness, making it a staple in their skincare routines.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.2 out of 5 stars with 580 reviews
Accurate Scent: 3.72 out of 5
Moisturizing: 3.76 out of 5
Smoothens Skin: 3.76 out of 5
Reduces Fine Lines: 3.19 out of 5
Reduces Wrinkles: 3.31 out of 5
58% would recommend
31 recommendations
5 out of 5 stars
25 March, 2026Verified purchase
(no review title)
I use this product all the time the best
1 out of 5 stars
16 March, 2026
originally posted on olay.com
Bring back the original!!!
The new formula for sensitive skin moisturizer is greasy and it crumbles up on my skin. Can you please bring back the original that I and woman in my family for 3 generations have been using? If something isn't broke you don't need to change it.
1 reply from Customer Care team - 11 days ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturzing Lotion. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we will share your comments with the rest of our team. There are different factors that can contribute to what’s known as “pilling” -- moisturizer balling up on the surface your skin -- or flaking when using a moisturizer. The product may be too moisturizing than what is needed for your skin. Here are some tips to help prevent this from happening: Pilling/flaking can be caused by using too much moisturizer or by rubbing it in too hard. Try using a little less product and try patting it onto your skin instead of rubbing it in. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance or product recommendations.
2 out of 5 stars
15 March, 2026
originally posted on olay.com
Good moisture buuuuut
This definitely moisturizes but it does peel under makeup and it dos burn 😫 and I’m not that sensitive.
1 reply from Customer Care team - 14 days ago
Thank you for sharing your encounter with our Olay Active Hydrating Original Cream. While we're glad the product moisturized your skin, it is upsetting to hear that it seemed to peel under your makeup, and that you felt some burning. That's not the experience we want our consumers to have and we're glad you brought this to us. We'll be sure to have this addressed with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. The product peeling may be a result of too much product being used. With your next moisturizer, we recommend using less than you normally would and try patting it into your skin instead of rubbing it in. We would like to assist you further. When you have the time, please write to us through our Contact Us page.
1 out of 5 stars
11 March, 2026
originally posted on olay.com
Bring back the ORIGINAL
I have used the original formula for 40 years. It was a great moisturizer for my sensitive acne prone skin. I cannot tolerate this new formula. I can’t apply foundation without using right before applying. I am highly disappointed.
1 reply from Customer Care team - 19 days ago
We appreciate you for getting in touch about our Olay Active Hydrating Original Beauty Fluid. Your loyalty has been greatly appreciated over the years and we'd like to express how upsetting it is to hear about your more recent experience. What you've shared with us has been unexpected news and we understand that this may have been frustrating. Please know that we will be sharing your comments with the rest of our Olay team as well as our Quality Assurance team. We'd like to learn more detail about your experience. When you have the time, please write to us through our Contact Us page.
1 out of 5 stars
8 March, 2026
originally posted on olay.com
Go back to the original
I bought the new active hydrating Olay. Unfortunately it’s terrible. I’m disappointed they would change such a terrific product. I have been using this for over 40 years. I won’t be using it anymore thanks for ruining a GOOD product.
1 reply from Customer Care team - 22 days ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturizing Lotioin. We appreciate your loyalty. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
1 out of 5 stars
3 March, 2026
originally posted on olay.com
No to the new
Please bring back the old formula. My grandmother used it. I used it . The new formula is not working like the old.One thing I really liked about the old formula - I could use it in the summer as a non-SPF evening moisturizer. I work as a gardener .
1 reply from Customer Care team - 27 days ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturizing Lotion. We appreciate you and your family’s loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we will certainly share your comments with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
2 out of 5 stars
24 February, 2026
originally posted on olay.com
Bad Mistake, Olay
I have used Oil of Olay for over 30 years, and now what have you done to the formula? It's not the same, and has a fragrance that now gives me a headache every day. I will have to stop using it. I'm really sad, because it used to be perfect.
1 reply from Customer Care team - 1 month ago
We appreciate your feedback on our Olay Active Hydrating Original Beauty Fluid. We value your loyalty and would like to express how upsetting it is to hear about your more recent experience. That's not something we would expect and we are glad you brought this to us. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist you.
1 out of 5 stars
23 February, 2026Verified purchase
(no review title)
Please bring back the original pink Olay lotion!!! The one that women have been using for generations!!!! Why would they stop making such a beloved product???? 🙏🏻
1 reply from Olay team - 1 month ago
Thank you for your feedback on Olay Active Hydrating Skin Cream. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
1 out of 5 stars
20 February, 2026
originally posted on olay.com
Give me my money back!!!!
I have alwsys used this product and loved it UNTIL Olay changed it up. You didnt just change the packaging you HAD to changed the formula. My face is broke out terribly! AND PAINFUL!!! GIVE ME MY $ BACK!!!
1 reply from Customer Care team - 1 month ago
Thank you for reaching out about our Olay Active Hydrating Original Beauty Fluid. We value your loyalty and want to express our deepest of apologies for your recent experience. That's not the kind of results we want our consumers to have and we're glad you shared this with us. Please know that will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. We would like to assist you further. When you have the time, please write to us through our Contact Us page.
5 out of 5 stars
17 February, 2026Verified purchase
(no review title)
Really impressed
1 out of 5 stars
17 February, 2026
originally posted on olay.com
Bring Back the Original
Do not like this new version _ burns eyes, stings skin and causes break outs! What have you all done? Please _ bring back the original formula _ I have used it for 20+ years with great success. My dermatologist approves of it.
1 reply from Customer Care team - 1 month ago
Thank you for your feedback on Olay Active Hydrating Original Beauty Fluid. We appreciate your loyalty to our products. However, we are sorry to hear about your recent experience. We want you to know all of our products are thoroughly evaluated and proven to be safe and effective when used as directed. Yet, we still recognize that some consumers may have personal sensitivities which make them unable to tolerate a particular ingredient or formulation. If you haven’t already done so, we recommend that you discontinue using the product. Our team would like to learn more about your experience. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
1 out of 5 stars
13 February, 2026
originally posted on olay.com
Bring back old formula please
Generational users here. Very disappointed in formula change. Face now turns red, burns & peels. Doesn’t keep skin moist enough to immediately apply makeup. Please return old formula.
1 reply from Customer Care team - 1 month ago
Thank you for reaching out about our Olay Active Hydrating Original Beauty Fluid for Normal skin. We value loyal consumers like yourself and would like to express how upsetting it is learning about your recent experience. What you've shared here has been devastatingly unexpected and we are so glad you brought this to us. Please know that this will be handled with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist.
1 out of 5 stars
3 February, 2026
originally posted on olay.com
Changed Formula
This new formula is absolutely terrible. My grandma has flawless skin from it. I’ve been using this for 6 years. They removed the Mineral Oil and petroleum and added new ingredients. It’s no where near the same. I use the equate version now.
1 reply from Customer Care team - 2 months ago
Thank you for sharing feedback on our Olay Active Hydrating Beauty Fluid for Normal to Dry Skin. We value loyal consumers such as you and your grandmother and we'd like express how upsetting it is to hear about your more recent experience. We truly expected all of our consumers to receive the same amazing benefits they've come to love over the years. Still, we understand that change can be a bit upsetting and you can be sure that your comments will reach the appropriate people on our team. In order for us to learn more about your experience, we ask that you please write to us through our Contact Us page.
1 out of 5 stars
2 February, 2026
originally posted on olay.com
So Disappointed
I have used the Active Hydrating Original Cream for many years and thought it was spectacular. The reformulation is highly deficient in comparison. The texture is less creamy and has left my face dry and with irritation and burning. Not improved!
1 reply from Customer Care team - 2 months ago
Thank you for getting in touch about our Olay Active Hydrating Original Cream. We value a loyal consumer like yourself and it disappoints us to hear about your recent experience. What you've shared has been greatly unexpected and we're glad you brought this to us. Please be assured that we are handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist you.
1 out of 5 stars
2 February, 2026
originally posted on olay.com
WHY??????????
What is the matter with your company. You’ve taken a tried and true and much loved product and messed it up for generations to come. My Mom-bless her soul- introduced me to the original product more than 50 years ago. I could not thank her enough.
1 reply from Customer Care team - 2 months ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturizing Lotion. We appreciate your loyalty to our products. However, we are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured, we will share your comments with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
1 out of 5 stars
30 January, 2026
originally posted on olay.com
Bring back original
I’ve been using the original formula for more than 30 years and now it turns my face red , dry, and cracked. Bring back the original !!!
1 reply from Customer Care team - 2 months ago
Thank you for getting in touch about our Olay Active Hydrating Original Beauty Fluid for Normal to Dry Skin. Your loyalty is greatly appreciated and we'd like to express how sorry we are learning of your recent experience. That is not the kind of news we would expect our consumers to share and we're glad you brought this to us. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we may better assist you.
1 out of 5 stars
29 January, 2026
originally posted on olay.com
Why?
I only trusted this cream on my face. Never trusted or needed makeup. I’ve used this cream for the last 40 years and my mom as well before me. Never had any face issues. Now my face is red, tight and it burns. Bring back the old formula!
1 reply from Customer Care team - 2 months ago
Thank you for getting in touch about our Olay Active Hydrating Original Beauty Fluid for Normal to Dry Skin. Your loyalty has been greatly appreciated and we'd like to express our deepest of apologies for your recent experience. This has been unexpected news and we are sure this was more than frustrating for you. Please know that we will be handling this with our Health and Safety team as well as the rest of our Olay team. Safety is our highest priority and we have made it our duty to test all of our products thoroughly, ensuring they are safe when used as directed. However, we understand that some consumers can have personal sensitivities and so aren't able to tolerate specific ingredients or formulations. We do recommend that you discontinue from using the product if you haven't already done so. When you have the time, please write to us through our Contact Us page so we can better assist you.
1 out of 5 stars
26 January, 2026
originally posted on olay.com
Please Bring Back Original
Why would Olay get rid of the original beauty lotion that has been around for over 70 years. It’s the only face lotion that I am able to use. Please bring it back. Getting rid of it was the worst decision you could have made.
1 reply from Customer Care team - 2 months ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturizing Lotion. We appreciate your loyalty to our products. We are sorry to hear you were dissatisfied with your recent purchase. This is not the experience we want you to have. We’d like you to know, when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
1 out of 5 stars
26 January, 2026
originally posted on olay.com
NO ONE likes this new formula
Whatever team made the decision to add HA to the beauty fluid and also to the previous sensitive moisturizing lotion should just be fired. This is a completely different formula for both and your loyal customers aren't happy at all. It sucks!
1 reply from Customer Care team - 2 months ago
Thank you for your feedback on Olay Active Hydrating Beauty Moisturizing Lotion and the Olay Sensitive Moisturizing Lotion. We are sorry to hear of your dissatisfaction with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. We want you to know when we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we’ll be sure to share your comments on this with the rest of our team. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.
5 out of 5 stars
Thumbs up graphic, would recommend
25 January, 2026
(no review title)
I love the new formula and how this now includes niacinimide, which helps strengthen the skin barrier.