Kristin Ess Hair Extra Gentle Shampoo for Sensitive Skin + Scalp, Gently Cleanses, Color Safe, Sulfate Free + Vegan - 10 fl oz
$11.99 ($1.20/fluid ounce)
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Guests are saying
The reviews highlight a mix of experiences with this shampoo, particularly its scent and gentleness. Many guests appreciate its pleasant fragrance and how it lathers well, leaving hair feeling clean and soft. However, several guests report issues such as hair loss, scalp irritation, and greasiness, indicating that it may not be suitable for everyone. Overall, it seems to work well for those with sensitive scalps but may cause problems for others.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.0 out of 5 stars with 687 reviews
effectiveness: 2.83 out of 5
quality: 2.9 out of 5
value: 2.75 out of 5
43% would recommend
190 recommendations
2 out of 5 stars
20 August, 2026Verified purchase
(no review title)
Smelled so good but made my hair fall out. As someone already dealing with hair loss and actively trying to be gentle with my scalp this was extremely disappointing. I’ve never lost so much hair in my life
1 out of 5 stars
Thumbs down graphic, would not recommend
7 August, 2026Verified purchase
(no review title)
I used for 3 weeks, I have an itchy scalp and my scalp and shoulders have started to breakout, and that is not normal for me.
1 out of 5 stars
Thumbs down graphic, would not recommend
9 July, 2026Verified purchase
DO NOT BUY. HAIR LOSS
I should have read the reviews before buying this shampoo. Today I noticed my scalp felt very sensitive, and while washing my hair, I had clumps of hair coming out. I haven't experienced this much hair loss since after I gave birth. I'm throwing this shampoo away.
4 out of 5 stars
31 May, 2026Verified purchase
Smells so good, great lather
This shampoo smells so good! It smells like orange. It also lathers very well. Gets hair clean and is gentle to hair. Maybe not the best for fine hair as it does not give hair much body.
1 out of 5 stars
Thumbs down graphic, would not recommend
3 April, 2026Verified purchase
Strong scent
This shampoo has an extremely strong cedar scent that takes multiple washes with other products to remove.
1 out of 5 stars
Thumbs down graphic, would not recommend
7 February, 2026Verified purchase
keep looking
nope, never again. I've lost so much hair its redonculous
5 out of 5 stars
Thumbs up graphic, would recommend
3 February, 2026
(no review title)
This is my favorite shampoo!!
5 out of 5 stars
2 February, 2026Verified purchase
Clean and gentle
This is a great everyday gentle shampoo. This combined with a cleansing shampoo once a week is keeping my overly processed/fine/oily hair in good condition.
1 out of 5 stars
Thumbs down graphic, would not recommend
23 December, 2025
Losing hair for years!
I’ve always had really healthy hair and been using this shampoo for several years. While I haven’t had it come out in clumps. I’ve noticed more and more hair in my brush and all over my house. Lately, I’ve been thinking it can’t possibly be normal. So I went to read reviews on my shampoo and it all clicked. I can’t believe they are still selling this stuff. I stopped using it immediately and have noticed less hair everywhere. Do not use this shampoo! Or anything else by this brand.
4 out of 5 stars
12 December, 2025Verified purchase
(no review title)
I like this gentle shampoo
5 out of 5 stars
Thumbs up graphic, would recommend
22 October, 2025
Shampoo
Love this shampoo leaves your hair soft
1 out of 5 stars
Thumbs down graphic, would not recommend
18 October, 2025Verified purchase
(no review title)
Made me very itchy for an extra gentle sensitive skin shampoo. I rinse very thoroughly and got itchy and buildup.
1 out of 5 stars
13 October, 2025
Hair loss!
READ ME!! This made my hair fall out! I know everyone has different hair types but I take great care of my hair but after switching to this my hair started falling out I only used a half of the small bottle and the damage will take a decade to fix it it’s fixable at all. Not worth the risk! I don’t know how this is still on the market.
5 out of 5 stars
29 August, 2025Verified purchase
Please read!
I was a Redken girly for YEARS. Like a decade. I purchased this (and conditioner) in a travel size when I was in a pinch and fell in love with the way it made my hair feel and smell. When the travel sizes ran out, I purchased the full sizes and ditched my Redken. Let me tell you…I have seen a noticeable decrease in hair fallout. I’ve been using this for nearly a year now and I’m not looking back. To note, I have fine hair that is regularly bleached. Try the travel size first if you’re on the fence!
4 out of 5 stars
Thumbs up graphic, would recommend
31 July, 2025Verified purchase
HIGHLY RECOMMENDED !
I use it as color safe and everyday shampoo!! It leaves my hair very clean, feeling super soft and smells absolutely amazing!!! The ONLY drawback: EXPENSIVE ! I highly recommend it
4 out of 5 stars
16 July, 2025
originally posted on influenster.com

Anyone who wants a salon-quality shampoo with a lu
Kristin Ess Shampoo is a total win across the board . It’s effective, beautifully packaged, budget friendly, and a pleasure to use. If you’re looking to upgrade your hair routine without spending a fortune, this is a brand worth trying. It made my hair soft, shinny and smelled good.
2 out of 5 stars
Thumbs down graphic, would not recommend
12 July, 2025
Okay then not okay
The scent is very strong for a shampoo that is supposed to be gentle. The shampoo caused acne on my scalp and other places on my body (even my bottom). I discontinued it and then tried again only to have the same result. My hair was pretty dry too. Awful for a "gentle" shampoo!
1 out of 5 stars
Thumbs down graphic, would not recommend
6 July, 2025Verified purchase
BEWARE Significant hair loss
BEWARE I used to have very thick hair until I started to use this, I only used it twice but I noticed after using it my hair immediately began to fall out and now I have a bald spot. Absolutely do not reccomend. Stay far away!
1 out of 5 stars
Thumbs down graphic, would not recommend
1 June, 2025Verified purchase
HORRIBLE
would rate it 0 if i could. this is the only shampoo that has ever irritated my scalp. my scalp is soooo itchy, clumps of hair have been falling out, my scalp is irritated and i have dandruff build up. seriously stay away from this product.
5 out of 5 stars
Thumbs up graphic, would recommend
23 May, 2025Verified purchase
Kristin Eas Shampoo Review
I really love the price and quality of this product! It smells amazing too.