Mustela Gentle Cleansing Gel Baby Body Wash and Baby Shampoo - 25.35 fl oz: Aluminum-Free, Hypoallergenic, Vegan
$28.00
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Mustela Gentle Cleansing Gel is a highly regarded product among parents for its gentle and effective formula, making it suitable for babies with sensitive skin. Many guests appreciate its mild scent and moisturizing properties, which help maintain skin hydration without causing irritation. The gel is versatile, working well for both hair and body, and is praised for its natural ingredients. However, some guests noted concerns about the scent being overpowering or causing skin reactions in certain cases.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 871 reviews
quality: 4.51 out of 5
value: 4.19 out of 5
77% would recommend
118 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
26 March, 2026Verified purchase
Awful smell
We always bought this body wash but the new scent is awful and smells like laundry detergent. We will no longer be buying 😞
1 out of 5 stars
Thumbs down graphic, would not recommend
24 March, 2026Verified purchase
Horrible new smell
Just got a new bottle of this because I loved the scent but now it smells horrible. I thought I must have ordered the wrong one at first. I hope I can return because it's that bad.
2 out of 5 stars
Thumbs down graphic, would not recommend
16 March, 2026Verified purchase
(no review title)
This has a very strong fragrance. To me it smells like Lavender Fanta or maybe Lavender Grape Fanta. It is not a fragrance I like.
1 reply from Mustela USA team - 16 days ago
Hi Elise! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
3 out of 5 stars
9 March, 2026Verified purchase
(no review title)
Reformulated, new scent is awful it’s an artificial grape scent similar to what’s in many cough syrups. So bummed, the Mustela scent was iconic!
1 reply from Mustela USA team - 19 days ago
Dear Natalie, Thank you for your most recent Mustela purchase. Regulations in Cosmetic industry are ever evolving, and to continue guaranteeing a high level of safety and quality, and go beyond legal requirements, we have adjusted our formula and recreated the Mustela signature scent. The slightly modified new fragrance is carefully balanced to stay as close as possible to our signature scent. Your safety and trust are our top priorities. If you have any other questions or concerns, please let us know, thank you!
5 out of 5 stars
1 March, 2026Verified purchase
(no review title)
My daughter is 7 months old, and her we have received so many compliments on how soft her skin still is! We have only used this product on her skin!
1 out of 5 stars
28 February, 2026Verified purchase
(no review title)
It was broken and not sealed
1 reply from Mustela USA team - 29 days ago
Hi Amom. We’re very sorry your order arrived damaged and truly apologize for the inconvenience. Please contact our customer service team so we can resolve this for you right away.
5 out of 5 stars
Thumbs up graphic, would recommend
24 January, 2026Verified purchase
Best ❤️
Its best for baby’s skin and hair .
5 out of 5 stars
2 December, 2025
originally posted on mustelausa.com
The only product i trust
the only cleaning gel i trust for my baby. Good for the skin and very nice smell.
5 out of 5 stars
2 December, 2025
originally posted on mustelausa.com
great product
we got this for our new born, it smell good. we all love it.
4 out of 5 stars
Thumbs up graphic, would recommend
2 December, 2025Verified purchase
(no review title)
I really love this stuff it’s smells like a new born baby and I love it BUT the price just isn’t worth it. I’ll get it if I can’t find something else I like but it’s not something crazy special unless you child has sensitive skin
5 out of 5 stars
28 November, 2025
originally posted on mustelausa.com
Bath
We love it! It's so gentle. Smells amazing!!! Love it very much!
5 out of 5 stars
24 November, 2025
originally posted on mustelausa.com
this is the gel
This is the only cleaning gel we use at home, for both our kids and ourselves.
5 out of 5 stars
23 November, 2025
originally posted on mustelausa.com
Gentle
This cleansing gel is so gentle on my newborn's skin. I also love the smell, it's not overpowering!
5 out of 5 stars
23 November, 2025
originally posted on mustelausa.com
Great product!
We love it! It's so gentle gentle. Smells amazing! And leave their hair shiny!
5 out of 5 stars
20 November, 2025
originally posted on mustelausa.com
Good products
I bought it for my three kids, they love it very much.
1 out of 5 stars
Thumbs down graphic, would not recommend
14 November, 2025Verified purchase
NOT fragrance free
NOT fragrance free and it is way toooooo smelly - not good for babies!!!!!
1 reply from Mustela USA team - 5 months ago
Hi there! Thank you so much for your review. Our gentle cleansing gel is lightly scented with Mustela's signature fragrance. If you have any questions or need help finding a product that might be a better fit for you, please feel free to reach out to our customer service team—we’d be happy to assist!
1 out of 5 stars
Thumbs up graphic, would recommend
11 October, 2025
Dispenser dosent work
The dispenser does not work!!
1 reply from Mustela USA team - 6 months ago
Hi Ashely! I’m sorry to hear that the dispenser on your product isn’t working. For assistance, please contact our customer service team — they’ll be happy to help resolve the issue.
5 out of 5 stars
18 September, 2025
originally posted on mustelausa.com
Strong scent
Really wanted to love this as I love all other Mustela products we’ve tried. It has a nice powdery scent but I thought it was a bit strong for my newborn so I ended up using it for myself. Overall good, leaves skin moisturized, but the scent will be hit or miss depending on your personal preference.
5 out of 5 stars
31 August, 2025
originally posted on mustelausa.com
Mom Asher
It's my first baby, I choose Mustela for him , I really love Mustela and he's really feel so good.
2 out of 5 stars
Thumbs down graphic, would not recommend
4 August, 2025Verified purchase
Reactio
The product caused a reaction in my children.
1 reply from Mustela USA team - 8 months ago
Hi Cynthia. We’re very sorry to hear about your experience. Your feedback is important to us, and we’d appreciate the chance to make things right. Please reach out to our customer service team so we can assist you further.