Mustela Gentle Cleansing Gel Baby Body Wash and Baby Shampoo - 25.35 fl oz
$28.00
Pack Size25.35
In Stock
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Guests are saying
The Mustela Gentle Cleansing Gel is a popular choice among parents for its gentle formula that effectively cleanses without irritating sensitive skin. Many guests appreciate its mild fragrance, which is pleasant yet not overpowering. The product is praised for its moisturizing properties, making it suitable for both hair and body. However, some guests have expressed concerns about the recent change in scent, which they find too strong compared to previous formulations. Overall, it remains a trusted option for baby care.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.7 out of 5 stars with 884 reviews
quality: 4.51 out of 5
value: 4.19 out of 5
76% would recommend
121 recommendations
2 out of 5 stars
13 May, 2026Verified purchase
Knock off version with gross scent?
Is this a knock off version? The scent is horrific! This is not the usual mustela baby wash that we love so much! So upset.
1 reply from Mustela USA team - 5 days ago
Thank you for reaching out! As the new regulations relating to perfumes contained in cosmetic products has evolved, our perfumes in our baby products have slightly evolved while maintaining its iconic olfactory identity. Our partner perfumers have worked in such a way that the new fragrances developed come as close as possible to the iconic smell of Mustela fragrances, with a reduced olfactory palette due to the new regulation. Furthermore, all the necessary tests have been carried out to ensure the safety and effectiveness of the product.
5 out of 5 stars
Thumbs up graphic, would recommend
7 May, 2026Verified purchase
(no review title)
Someone recommended us to use this shampoo for our new born baby and we like it.
2 out of 5 stars
Thumbs down graphic, would not recommend
29 April, 2026Verified purchase
(no review title)
The scent is completely different from before, actually gives a headache
1 reply from Mustela USA team - 20 days ago
HI There, Thank you for reaching out. As the new regulations relating to perfumes contained in cosmetic products has evolved, our perfumes in our baby products have slightly evolved while maintaining its iconic olfactory identity. Our partner perfumers have worked in such a way that the new fragrances developed come as close as possible to the iconic smell of Mustela fragrances, with a reduced olfactory palette due to the new regulation. Furthermore, all the necessary tests have been carried out to ensure the safety and effectiveness of the product.
1 out of 5 stars
20 April, 2026Verified purchase
(no review title)
The new scent this wash has is not the same as before. Unfortunately too strong .
1 reply from Mustela USA team - 28 days ago
Hi Antonio! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
1 out of 5 stars
Thumbs down graphic, would not recommend
15 April, 2026Verified purchase
New fragrance
I never write reviews but wanted to make others aware. I have been using this product for over 4 years and loved it! Unfortunately, they have reformulated the fragrance. It’s awful, even the leftover smell on my hands bothers me.
1 reply from Mustela USA team - 1 month ago
Hi There! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
2 out of 5 stars
8 April, 2026Verified purchase
scent too strong
Whoa! Too strong of a scent - I don’t think it’s appropriate for newborns and infants. Even I can’t handle the smell.
1 reply from Mustela USA team - 1 month ago
Hi Yun! Thank you so much for taking the time to share your feedback. We truly appreciate your honest review and will absolutely take your comments into consideration as we continue to improve our products. We understand that fragrance preferences can vary and we’re grateful you shared your perspective.
1 out of 5 stars
Thumbs down graphic, would not recommend
26 March, 2026Verified purchase
Awful smell
We always bought this body wash but the new scent is awful and smells like laundry detergent. We will no longer be buying 😞
1 reply from Mustela USA team - 1 month ago
Hi Sarah! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 March, 2026Verified purchase
Horrible new smell
Just got a new bottle of this because I loved the scent but now it smells horrible. I thought I must have ordered the wrong one at first. I hope I can return because it's that bad.
1 reply from Mustela USA team - 1 month ago
Hi Anon! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
2 out of 5 stars
Thumbs down graphic, would not recommend
16 March, 2026Verified purchase
(no review title)
This has a very strong fragrance. To me it smells like Lavender Fanta or maybe Lavender Grape Fanta. It is not a fragrance I like.
1 reply from Mustela USA team - 2 months ago
Hi Elise! Thank you for sharing your feedback! We completely understand that fragrance preferences are very personal, and what smells wonderful to one person might not be the right fit for someone else. We appreciate you taking the time to describe your experience.
3 out of 5 stars
9 March, 2026Verified purchase
(no review title)
Reformulated, new scent is awful it’s an artificial grape scent similar to what’s in many cough syrups. So bummed, the Mustela scent was iconic!
1 reply from Mustela USA team - 2 months ago
Dear Natalie, Thank you for your most recent Mustela purchase. Regulations in Cosmetic industry are ever evolving, and to continue guaranteeing a high level of safety and quality, and go beyond legal requirements, we have adjusted our formula and recreated the Mustela signature scent. The slightly modified new fragrance is carefully balanced to stay as close as possible to our signature scent. Your safety and trust are our top priorities. If you have any other questions or concerns, please let us know, thank you!
5 out of 5 stars
1 March, 2026Verified purchase
(no review title)
My daughter is 7 months old, and her we have received so many compliments on how soft her skin still is! We have only used this product on her skin!
1 out of 5 stars
28 February, 2026Verified purchase
(no review title)
It was broken and not sealed
1 reply from Mustela USA team - 3 months ago
Hi Amom. We’re very sorry your order arrived damaged and truly apologize for the inconvenience. Please contact our customer service team so we can resolve this for you right away.
5 out of 5 stars
Thumbs up graphic, would recommend
24 January, 2026Verified purchase
Best ❤️
Its best for baby’s skin and hair .
5 out of 5 stars
2 December, 2025
originally posted on mustelausa.com
The only product i trust
the only cleaning gel i trust for my baby. Good for the skin and very nice smell.
5 out of 5 stars
2 December, 2025
originally posted on mustelausa.com
great product
we got this for our new born, it smell good. we all love it.
4 out of 5 stars
Thumbs up graphic, would recommend
2 December, 2025Verified purchase
(no review title)
I really love this stuff it’s smells like a new born baby and I love it BUT the price just isn’t worth it. I’ll get it if I can’t find something else I like but it’s not something crazy special unless you child has sensitive skin
5 out of 5 stars
28 November, 2025
originally posted on mustelausa.com
Bath
We love it! It's so gentle. Smells amazing!!! Love it very much!
5 out of 5 stars
24 November, 2025
originally posted on mustelausa.com
this is the gel
This is the only cleaning gel we use at home, for both our kids and ourselves.
5 out of 5 stars
23 November, 2025
originally posted on mustelausa.com
Gentle
This cleansing gel is so gentle on my newborn's skin. I also love the smell, it's not overpowering!
5 out of 5 stars
23 November, 2025
originally posted on mustelausa.com
Great product!
We love it! It's so gentle gentle. Smells amazing! And leave their hair shiny!