Pure Enrichment PureRelief with 6 Heat Settings and Auto Shut-off XXL Extra Wide Heating Pad - 20"x24"- Charcoal Gray
Highly rated
$49.99
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4.6 out of 5 stars with 1478 reviews
quality: 4.19 out of 5
value: 4.09 out of 5
70% would recommend
292 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
23 March, 2026Verified purchase
Stay Away!
I got this for my 77-year-old mother but it didn't even last 3 months before displaying error message and not working completely.
1 reply from Pure Enrichment team - 8 days ago
Hi Casey, Thank you for sharing your experience. We’re sorry to hear about the issue with your mom's PureRelief XXL Extra Wide heating Pad and understand how frustrating that can be. A flashing “F” typically points to a connection issue within the pad, which can sometimes happen if there’s been pressure on the coils or strain on the connector. To help prevent this, we recommend avoiding folding the pad while it’s still warm and handling the connector with care. We’d really like to help get this resolved for you. Please reach out to us at help@pureenrichment.com or 657-275-3737, and our team will be happy to assist with troubleshooting or next steps. Thank you again for bringing this to our attention, we appreciate the opportunity to help. Thank you, Jessica Pure Enrichment Customer Support
3 out of 5 stars
17 March, 2026Verified purchase
Great Heat But Stopped Working
Great size and gets much warmer than others so def worth extra fee. After a week it would not heat past #3 of 6. Returned BUT bought another same one as I really love size/heat. Hoping just a fluke.
1 reply from Pure Enrichment team - 17 days ago
Hi Nancydrew, Thank you for taking the time to share your feedback about your Pure Enrichment PureRelief with 6 Heat Settings and Auto Shut-off XXL Extra Wide Heating Pad. We sincerely apologize that your experience wasn't what you expected with the first one you received. Please know that our Pure Enrichment team is here to help in any way we can. Feel free to reach out to us by phone at 1-657-275-3737 or by email at help@pureenrichment.com if you need anything else. Thank you again for your feedback. We appreciate you and look forward to hearing from you soon. Thank you, Jessica Pure Enrichment Support
2 out of 5 stars
Thumbs down graphic, would not recommend
2 March, 2026Verified purchase
Doesn't stay warm
I purchased this about six weeks ago and it's never worked right. It seems like good quality, and it acts like it's working, but even if you put it on a higher setting, it ends up feeling like it's not even on. It's barely even luke warm. I have to keep checking it to make sure it didn't auto shut-off. Nope, it's on, just barely warm. It's frustrating, expecially because this one wasn't cheap. Maybe I just got a dud, but I wouldn't recommend.
1 reply from Pure Enrichment team - 1 month ago
Hi Leelee, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief with 6 Heat Settings and Auto Shut-off XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. These heating pads are backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
28 February, 2026
originally posted on Pure Enrichment
5 STARS
Love my heating pad. Nice large size and swift heat up with perfect great penetration. I have recommended it to a friend. ⭐️⭐️⭐️⭐️⭐️
1 out of 5 stars
Thumbs down graphic, would not recommend
23 February, 2026Verified purchase
Dead after 7.5 months
Bought June 30, 2025 and it was dead by mid-February 2026. It’s showing the F error code no matter what I do. I didn’t do anything differently, no power surges, nothing. It got decently warm for the months that it did work. It seemed like it didn’t hold heat very well after it initially warmed up, but it was fine. I got a good amount of use from it, but 7.5 months is pathetic.
1 reply from Pure Enrichment team - 1 month ago
Hi Abby, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. These heating pads are backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
1 out of 5 stars
Thumbs down graphic, would not recommend
13 February, 2026Verified purchase
(no review title)
Second time I've purchased this. Both times it works for about 3 months and then I get "F" on the display and it's dead. Garbage!
1 reply from Pure Enrichment team - 2 months ago
Hi Ivy, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. These heating pads are backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
1 out of 5 stars
11 February, 2026Verified purchase
Hoping it is a one off
The size is amazing and the older one I bought lasted 3 years. This new one I just bought didn’t last a week. It won’t even turn on. Praying that I just got a dud and that they did not change the manufacturer/parts/quality.
1 reply from Pure Enrichment team - 2 months ago
Hi Alaina, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. These heating pads are backed by Pure Enrichment's industry leading 5 year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
8 February, 2026
originally posted on Pure Enrichment
Happy Purchase
An added game changer to my pain management routine. I'm definitely glad that I purchased the XXL heating pad.
1 out of 5 stars
Thumbs down graphic, would not recommend
24 January, 2026
BEWARE OF SCAM
BEWARE OF SCAM- I ORDERED THIS ONLINE AND THE BOX CAME EMPTY- TARGET WONT STAND BEHIND THIS SO IM OUT $50 FOR AN EMPTY BOX- BEWARE
1 reply from Pure Enrichment team - 2 months ago
Hi Dom, Thank you for sharing your feedback with us, and we’re very sorry to hear about your experience. We take reports like this seriously and want to help as much as we can. While we’re unable to assist with refund requests for orders placed through Target, we would be happy to help you with any warranty replacement options or product support. Please contact our Customer Support team directly at 1-657-275-3737 or help@pureenrichment.com, and we’ll help ensure you have a product that works as expected. Thank you for bringing this to our attention. Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
22 January, 2026
originally posted on Pure Enrichment
XXL heating pad
Love it. Have gotten 4 now over the years. Best on market.
5 out of 5 stars
19 January, 2026
originally posted on Pure Enrichment
Ultra wide pad
Great product. Love the extra size. Deliver on time.
5 out of 5 stars
9 January, 2026
originally posted on Pure Enrichment
My xl heating pad!
Love Love my heating pad. I have leg cramps and this heating pad helps me sleep at night.
1 out of 5 stars
Thumbs down graphic, would not recommend
5 January, 2026
Consistent fails or planned obsolescence
On my second one first was replace around a year ago after getting the f error everyone else has mentioned. After some troubleshooting the manufacturer sent a replacement wh8ch has now also died with same error at around a year. Seems this device has a bad build quality either that or planned obsolescence. This last time if I squint i do see what looks like scorching along the bottom of the pad at the coils evenly spaced out in spots (looks like 6 total). Will see if the replacement again but after 2 fails I don't think I can recommend this device especially with what appear to be scorch marks this time
1 reply from Pure Enrichment team - 3 months ago
Hi Jacob, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. This heating pad is backed by Pure Enrichment's industry leading 5-year warranty. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
2 January, 2026
originally posted on Pure Enrichment
Wife loves it
It was super good for my wife and she really loves it
2 out of 5 stars
Thumbs down graphic, would not recommend
31 December, 2025Verified purchase
Quit after 6 months
Stopped working after six months. For the cost of this heating pad I would expect it to last longer. It is large and worked well quit working. Cannot keep buying this so I’ll be switching brands.
1 reply from Pure Enrichment team - 3 months ago
Hi Hawksgirl, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your Pure Enrichment PureRelief XXL Extra Wide Heating Pad and our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible, as we take our customers safety very serious. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
30 December, 2025
originally posted on Pure Enrichment
Extra wide Heat Pad
Love the size, material, stay on feature, 6 different settings!
1 out of 5 stars
Thumbs down graphic, would not recommend
28 December, 2025Verified purchase
Buyer Beware - F faulty code
This is the 2nd heating pad where in just a few months, the heating pad failed with the F code. I reached out to the manufacturer and never heard back. Fast forward to October 2025 where I purchase my 2nd one and again December 27th, an F code. I would give the heating pad 4 stars except it fails after just a few months. If I could, I would not give this ANY STARS because it fails and the manufacturer's unresponsiveness.
1 reply from Pure Enrichment team - 3 months ago
Hi KP, We’re sorry to hear about the issues you’re having with your PureRelief heating pad. This is not the experience we want for our customers, and we’d like to help you get it working properly. Please don’t hesitate to reach out to us at 1-657-275-3737 or by email at help@pureenrichment.com, and our team will assist you in troubleshooting. Your satisfaction is important to us, and we’re here to help resolve this for you! Thank you, Jessica Pure Enrichment Support
1 out of 5 stars
30 November, 2025
originally posted on Pure Enrichment
Do not buy
Worked for a few months then started flashing F and will not turn back on. Complete waste of money. Do not recommend.
1 reply from Customer Service team - 4 months ago
Hi NAR16, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief XXL Ultra-Wide Microplush Heating Pad. The blinking "F" may indicate a connection error caused by damage in the heating coils. Rest assured, the PureRelief XXL Ultra-Wide Microplush Heating Pad is backed by Pure Enrichment’s industry-leading 5-Year Warranty, and we’re committed to ensuring your satisfaction. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you further and resolve this issue as quickly as possible. We look forward to hearing from you and making this right! Thank you, Jessica Pure Enrichment Support
5 out of 5 stars
Thumbs up graphic, would recommend
24 November, 2025Verified purchase
Heating pad
Covers my whole back. So warm. Def recommend!
1 out of 5 stars
23 November, 2025
originally posted on Pure Enrichment
2 pads, neither work
Had to return the first one due to not turning on. Now the second one is now showing the F code and is not working at all.
1 reply from Customer Service team - 4 months ago
Hello Kim, Thank you for sharing your feedback with us. We’re very sorry to hear about the trouble you’re experiencing with your PureRelief heating pads. Our customer service team will be happy to further address this. Please reach out to our customer support team at 1-657-275-3737 or help@pureenrichment.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Pure Enrichment Support