Tineco GO Flex Cordless Lightweight Stick Vacuum: HEPA Filter, Multi-Surface, Bagless, 2 Speeds, Lithium Ion Battery
$179.99 when purchased online
Target Online store #3991
About this item
Highlights
- Cordless Convenience: Tangle-free cleaning for quick, efficient cleanups.
- Bendable FlexTube: Effortlessly clean under furniture.
- Ultra Lightweight: Under 5 lbs. for easy maneuverability and portability.
- 40-Minute Runtime: Long battery life for multi-room cleaning.
- HEPA Filtration: Captures 99.99% of allergens for a healthier home.
- Versatile Accessories: Includes crevice tool and 2-in-1 dusting brush for multi-surface cleaning.
- LED Headlights: Illuminates hidden dirt for detailed cleaning.
- Handheld Mode: Tineco GO FLEX is convenient for spot cleaning and above-floor surfaces.
Description
Introducing the Tineco GO FLEX, the perfect cordless stick vacuum cleaner for those seeking versatility and convenience in their cleaning routine. Lightweight and ultra-portable at under 5 lbs., the Tineco GO FLEX is designed to tackle everyday messes with ease. The lightweight stick vacuum's innovative FlexTube allows you to reach high ceilings and under furniture effortlessly, while its HEPA filtration ensures a cleaner, healthier home. Ideal for both carpets and hard floors, the Tineco GO FLEX cordless lightweight stick vacuum cleaner offers up to 40 minutes of runtime, making it great for quick and efficient cleanups. Equipped with essential accessories like a crevice tool and 2-in-1 dusting brush, and featuring LED headlights to spot hidden dirt, the Tineco GO FLEX is your go-to solution for a flexible and comprehensive cleaning experience.
Dimensions (Overall): 42.29 Inches (H) x 10.38 Inches (W) x 10.23 Inches (D)
Weight: 5.5 Pounds
Features: Light Weight, DirtLifter Brush System, Built-In Crevice Tool
Capacity (Volume): .4 Liter
Includes: Brush Cleaning Tool, Crevice Tool, Wall Mounting Bracket, Dusting Brush
Wattage Required: 125 Watts
Number of Speeds: 2
Bag Type: Bagless
Cleaning Path Width: 9.11 Inches
Recommended Surface Application: Carpet, Multi-Surface, Hardwood, Hard Floor
Filter Type: HEPA
Hose Length: 0 Inches
Power Source: Battery
Battery: 1 Non-Universal Lithium Ion, Required, Included
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 90895852
UPC: 194846002868
Item Number (DPCI): 329-00-0047
Origin: Imported
Shipping details
Estimated ship dimensions: 12.99 inches length x 5.28 inches width x 30.16 inches height
Estimated ship weight: 9.81 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item must be returned to any Target store.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: Does it stand up by itself. Really need to put that in description. That probably means it doesn't. Right.
submitted by B - 1 year ago
A: It does. I just don't store it that way as I don't want someone to knock it over since it is top heavy.
submitted byLaLa - 1 year agoA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. While the vacuum can stand on its own, we recommend using the included wall-mounted dock for proper storage and stability. For more information, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco support - 1 year agoBrand expertA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. While the unit can stand on its own, we recommend using the wall-mounted dock for safe and secure storage. This helps maintain the vacuum's stability and longevity. For more assistance, please contact us at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 1 year agoBrand expert
Q: Is this model good for pet hair?
submitted by Shopper - 1 month ago
A: While this model can also handle pet hair, we recommend considering the Go Pet line of vacuum cleaners.
submitted byTineco team - 1 month agoBrand expertA: While this model can also handle pet hair, we recommend considering the Go Pet line of vacuum cleaners.
submitted byTineco support - 1 month agoBrand expert
Q: Where do you place the adapter to charge
submitted by nappy455 - 2 months ago
A: Hi. Thank you for choosing Tineco. Place the main body on the dock, connect the charging cord to the battery and plug it into the wall outlet. The blinking blue battery indicator signifies that it is charging properly. Should you have any other inquiries, please feel free to contact us. Have a nice day.
submitted byTineco team - 2 months agoBrand expertA: Hi. Thank you for choosing Tineco. Place the main body on the dock, connect the charging cord to the battery and plug it into the wall outlet. The blinking blue battery indicator signifies that it is charging properly. Should you have any other inquiries, please feel free to contact us. Have a nice day.
submitted byTineco support - 2 months agoBrand expert
Q: At what degree angle does Flex stick bend?
submitted by BJ - 3 months ago
A: Thank you for reaching out with your question about the GO FLEx Flex Stick. Regarding the bending capability, the Flex Stick can bend up to 180 degrees. We hope this information helps! If you have any other questions about the GO FLEx or its accessories, please don’t hesitate to ask.
submitted byTineco support - 3 months agoBrand expertA: Thank you for reaching out with your question about the GO FLEx Flex Stick. Regarding the bending capability, the Flex Stick can bend up to 180 degrees. We hope this information helps! If you have any other questions about the GO FLEx or its accessories, please don’t hesitate to ask.
submitted byTineco team - 3 months agoBrand expert
Q: Rechargeable items eventually don't keep a charge. Can the battery be replaced and if so, what type of battery is required.
submitted by New to battery appliances - 4 months ago
A: We are sorry to hear that you have encountered a problem with your machine. Regarding the charging problem of GO Flex and whether the battery can be replaced, we recommend that you contact our Tineco after-sales service team at support@tineco.com. Our staff will provide you with professional troubleshooting solutions. After confirming the problem, we will provide you with a solution. Thank you for your understanding and we look forward to providing you with further assistance.
submitted byTineco team - 4 months agoBrand expertA: We are sorry to hear that you have encountered a problem with your machine. Regarding the charging problem of GO Flex and whether the battery can be replaced, we recommend that you contact our Tineco after-sales service team at support@tineco.com. Our staff will provide you with professional troubleshooting solutions. After confirming the problem, we will provide you with a solution. Thank you for your understanding and we look forward to providing you with further assistance.
submitted byTineco support - 4 months agoBrand expert
Q: I am flummoxed to find that when wall-mounted, the GO Flex sticks out so far from the wall, eating up space. Is there any option to make it more flush to the wall?
submitted by LyndiLu - 6 months ago
A: Maybe try the command wall mounts they have that can be used for brooms?
submitted byRandomShopper063 - 6 months agoA: Apologies, the distance of the wall mount is fixed and cannot be adjusted to be closer to the wall. We apologize for any inconvenience caused.
submitted byTineco team - 6 months agoBrand expert
Q: Does it stand up on its own
submitted by Brat - 1 year ago
A: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. The GO Flex model does stand up on its own, but care should be taken to avoid it falling over and it is not intended to stand on its own for long term storage. However, it comes with a wall-mounted dock for longer storage. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco team - 1 year agoBrand expert
Q: Does just the battery come off for easy charging?? I have 2 now & very easy to charge battery-not interested in hanging this on the wall
submitted by Curious mom - 1 year ago
A: No the charger is in the handle
submitted byTheresa - 1 year agoA: Thank you for your question about the Tineco GO Flex Cordless Stick Vacuum. The battery is removable but needs to be charged in the machine. However, you don't need to use a wall mount to charge it, as there is a place to plug in the charger directly into the handle. For further assistance, please contact us via email at support@tineco.com, chat through our website, or call 1-855-292-8864 (Mon-Fri, 8 AM - 8 PM CST). Thank you for being a valued Tineco customer.
submitted byTineco support - 1 year agoBrand expert
Q: Does it work with 220v?
submitted by Christian - 2 months ago
A: I hope this email finds you well. I’m reaching out to address your question regarding the voltage compatibility of the Tineco Go Flex vacuum cleaner. The Tineco Go Flex is designed to operate within a voltage range of 100-240V. This means that it is perfectly compatible with a 220V power supply, which is commonly used in many parts of the world. You can use it without any concerns about voltage mismatch, simply connect it to the power outlet according to the local standard. This wide voltage range makes the Tineco Go Flex highly versatile and suitable for international users or those who may need to use it in different regions. If you have any further questions or need additional information, please feel free to let me know. I’m here to assist you.
submitted byTineco team - 2 months agoBrand expert
Q: How long is the run time?
submitted by Rexach - 6 months ago
A: Dear customer, when in regular mode, the runtime is approximately 40 minutes. When MAX power is used, the runtime is approximately 23 minutes.
submitted byTineco team - 6 months agoBrand expert
WARNING: California Residents.
Cancer and Reproductive Harm www.P65Warnings.ca.gov For more information, go to https://www.p65warnings.ca.gov/
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debbieb - 4 days ago, Verified purchaser
Love this vacuum! Very lightweight, easy to maneuver, very easy to empty. I can vacuum the whole house on one charge. The attachments are very handy. I love everything about it! I actually just got one for my Mom as well.
Do not buy!!!
1 out of 5 stars
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Maggie M - 8 days ago, Verified purchaser
Vacuum worked well maybe 2 times. Everytime after the the hose just clogged up and everything would fall out when I turned off the vacuum. Nothing ever made it to the collection tank. I ensured multiple times the hose was clear, the tank was clean and the filter was cleaned but it didn’t matter. Not a good product. I have more luck with my Amazon vacuum that was half the cost.
1 reply from Tineco support team - 6 days ago
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is crucial in helping us improve our products and services. Based on your description, it seems that you’ve encountered issues with the hose clogging and debris not being properly collected in the tank. We understand how frustrating this must be, especially considering you’ve taken the necessary steps to maintain the vacuum by cleaning the hose, tank, and filter. We’d love to assist you further and resolve this issue. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and will work diligently to find a solution that meets your needs. We appreciate your investment in our brand and want to reaffirm our commitment to providing you with a quality product. Your experience is not reflective of the high standards we strive to uphold, and we hope to have the opportunity to demonstrate this to you.
No cord lightweight
4 out of 5 stars
Thumbs up graphic, would recommend
Mrsmozlos - 10 days ago, Verified purchaser
I don't know what everyone is doing because theirs broke. I've had mine for a year and have had no problems. Other than that, it tips over easily, and my kids drop it, but it keeps working!! I love how lightweight it is
0/5
1 out of 5 stars
Thumbs down graphic, would not recommend
RP - 11 days ago, Verified purchaser
Worked well for a bit but now spits things out when I turn it off or lift it up. Before doing so, I always ensure to move to hardwood, turn it off, and then have to sweep up the debris. I would not recommend. Wish I could return but it is out of the window. Save yourself the $!
1 reply from Tineco support team - 6 days ago
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your Tineco vacuum has not met your expectations. Your satisfaction is incredibly important to us, and we want to assure you that we take these matters seriously. Your feedback is invaluable in helping us improve our products and services. Based on your description, it seems that the vacuum is ejecting debris when you turn it off or lift it up, even after moving to a hardwood floor. We understand how frustrating this must be, and we apologize for the inconvenience caused. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. If you continue to experience issues, please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and work towards a resolution. We appreciate your understanding and hope to have the opportunity to restore your confidence in our brand.
Do not buy.
1 out of 5 stars
Thumbs down graphic, would not recommend
Nikki - 14 days ago, Verified purchaser
It spits out what you’re cleaning up after you turn it off. It works great to clean out the car with the attachments but it’s not good for daily use on the floors.
1 reply from Tineco support team - 7 days ago
Thank you for taking the time to share your thoughts on your experience with our product. We’re genuinely sorry to hear that it hasn’t fully met your expectations, especially concerning the issue you’ve described. Please be assured that we take your feedback seriously and will use it to improve our products and services. Based on your description, it seems that you’ve encountered an issue with the product spitting out debris after it’s been turned off, which is clearly not the experience we aim to provide. We understand how frustrating this can be, and we apologize for any inconvenience this has caused you. We’re glad to hear, however, that you’ve found the product effective for cleaning your car with the attachments. This positive aspect of our product is something we strive to maintain and improve upon. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to ensuring you have a better experience and will work with you to find a satisfactory solution. Once again, we apologize for the inconvenience and thank you for your understanding. We hope to have the opportunity to restore your confidence in our brand and products.
Don't buy
1 out of 5 stars
Thumbs down graphic, would not recommend
JennDee - 15 days ago, Verified purchaser
Broke in 3 months clogs easy
1 reply from Tineco support team - 7 days ago
We sincerely apologize for the inconvenience you’ve experienced with your Tineco product. We value your feedback as it helps us improve and ensure we’re delivering the best possible cleaning experience to our customers. Based on your description, it seems that you encountered two main issues: the product broke within three months of use and it clogs easily. We understand how frustrating this must be, and we’re committed to addressing your concerns. We’d love to assist you further and resolve this matter to your satisfaction. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’re here to help and committed to providing you with a solution. Once again, we apologize for the disappointment and thank you for bringing this to our attention. We’re constantly striving to improve our products and services, and your feedback is crucial in this process.
Clogs Easy
2 out of 5 stars
Thumbs down graphic, would not recommend
JBegs - 1 month ago, Verified purchaser
I love how light weight the Tineco is but it had very little power and becomes clogged with carpet fiber or pet hair very very easily. Because there are so many better options for a stick vac available, I wouldn’t recommend this one. The price doesn’t match the quality.
1 reply from Tineco support team - 22 days ago
Thank you for taking the time to share your feedback on the Tineco stick vac. We’re glad to hear that you appreciate the lightweight design of our product, as we strive to make cleaning as effortless as possible. We apologize for the issues you’ve encountered with the vacuum’s power and susceptibility to clogging with carpet fibers or pet hair. Based on your description, it seems that the performance of the vacuum did not meet your expectations, and for that, we sincerely apologize. For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help ensure that you experience the best suction and longest use time possible. We understand that the price-quality ratio is crucial for our customers, and we want to assure you that we stand behind the quality of our products. All of our machines come with a two-year warranty, and we’re here to help if you continue to experience issues. Please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We’d love to assist you further and work towards resolving your concerns. Thank you again for your feedback. We’re continuously working to improve our products and services, and your input is invaluable to us.
Dont Buy
1 out of 5 stars
Thumbs down graphic, would not recommend
Vac Review - 1 month ago, Verified purchaser
I thought the price was fair and figured what could be that bad about a vacuum .... it kicks anything you suck up right back out if you pick the vacuum up / turn it off and honeslty it doesn't do a good job sucking things up in general. Target wont take it back because it's used & tineco wont take it back ("not our policy"). When I reached out to Tineco about the issues they tyold me to clean the filter, it's clean. Told me to check for damage (on a brand new machine) - none, it's just not a good product. Sucks that Im out the money & between two companys no one cares
1 reply from Tineco support team - 1 month ago
We sincerely apologize for the frustrating experience you’ve had with your Tineco vacuum. We’re truly sorry to hear that it didn’t meet your expectations, especially given that you initially found our price to be fair. We value your initial positive consideration of our product, and we’re committed to ensuring our products deliver the quality you deserve. Based on your description, it seems the main issues you encountered are that the vacuum releases debris back out when lifted or turned off, and it generally struggles with suction power. You also mentioned dissatisfaction with the return policies of both Target and Tineco, and feeling unsupported when reaching out to us regarding these specific problems, even after following initial troubleshooting steps like cleaning the filter on a brand-new machine. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. It’s possible that even a clean filter might not perform optimally if the battery isn’t fully charged or if the machine hasn’t been used recently. Thank you for bringing this to our attention. We take all feedback seriously and will use yours to continuously improve our products and services.
Short lifespan
2 out of 5 stars
Thumbs down graphic, would not recommend
MBshopper - 1 month ago
It worked well till it didn’t. I think I got maybe a year out of this thing - don’t even think it’s been that long. There is zero section. The brush does push some things in and up but now it isn’t really getting anything but making a bigger mess. If you want something cheap for a short period of time this will be ok. I’m f you’re looking to replace your vacuum long term I’d look at other options.
1 reply from Tineco support team - 1 month ago
Thank you for sharing your experience with us. We understand that your Tineco vacuum initially provided good service, which we’re glad to hear. We are truly sorry to hear that your vacuum has stopped performing effectively after a period of use and that you’re experiencing zero suction. We sincerely apologize for the disappointment and frustration this has caused. We value your feedback greatly and want to assure you that we take your concerns very seriously. Your input is crucial as we continuously work to improve our products and services. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team would be happy to investigate this issue further and discuss potential solutions with you. Once again, we are very sorry for the inconvenience and letdown caused by this experience. We understand your disappointment, and your satisfaction and trust in our brand are very important to us. We hope to have the chance to regain your confidence in the future.
Junk
1 out of 5 stars
Thumbs down graphic, would not recommend
Momma S - 1 month ago, Verified purchaser
No power at all. Gets clogged everytime I use it. Hair get caught in the roller after two passes.
1 reply from Tineco support team - 1 month ago
Thank you for sharing your experience with us. We’re truly sorry to hear that you’ve had such a frustrating time with your Tineco vacuum. We appreciate you taking the time to let us know what happened, as your feedback is incredibly important to us. Based on your description, it seems that the vacuum is not powering on and gets clogged frequently, with hair getting caught in the roller after just a couple of passes. We sincerely apologize for the inconvenience this has caused. Please know that we take your concerns very seriously and will use your feedback to continuously improve our products and services. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team will be happy to troubleshoot the issue or explore potential solutions, including any necessary replacements or compensation. Once again, we sincerely apologize for the disappointing experience. Your satisfaction and trust in our brand mean the world to us, and we truly hope to have the opportunity to regain your confidence in the future.
Broke after a few months
1 out of 5 stars
Thumbs down graphic, would not recommend
lys - 1 month ago, Verified purchaser
It Broke after a few months, I was only using it about 1-2x a week and then last week I was cleaning the filter and it turned on by itself and it wouldn’t turn off until we took the battery out I continued use just having to take in and out the battery well it died today so I tried to charge it and when I plugged it in it started to try and turn on which caused it to not charge :/
1 reply from Tineco support team - 1 month ago
Thank you for taking the time to share your feedback with us. We truly appreciate your honesty, and we’re sorry to hear that you’ve had such a frustrating experience with your Tineco vacuum. Based on your description, it seems that the vacuum unexpectedly turned on during filter cleaning, and despite removing the battery, the issue persisted. Eventually, the device stopped working altogether, and when you attempted to charge it, it struggled to power on, preventing a successful charge. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Once again, we apologize for the trouble you’ve encountered. Your satisfaction and trust in our brand mean a great deal to us, and we hope to have the opportunity to regain your confidence in the future.
Spits stuff back out
1 out of 5 stars
Thumbs down graphic, would not recommend
Megan M - 2 months ago, Verified purchaser
This vacuum does NOT pick up well at all. I was hoping for a cordless to have better power and suction. This needs emptied quite often, does not pick up everything like heavier debrie, and spits and kicks debrie out. I do not recommend this vacuum. Get something better like Shark or Dyson.
1 reply from Tineco support team - 2 months ago
We’re truly sorry to hear that you’re not satisfied with your Tineco vacuum and that it hasn’t met your expectations for cordless convenience and power. We understand your disappointment, especially when hoping for an upgrade in performance. Based on your description, it sounds like you’re experiencing several issues: the vacuum isn’t picking up debris effectively, particularly heavier items; it requires frequent emptying; and it’s actually spitting debris back out, which is certainly not the experience we want you to have. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We offer a 2-year warranty on this machine, and we are committed to helping you resolve these issues. We will actively work to find a solution for you. We take your feedback very seriously and will use it to continuously improve our products and services. Thank you for sharing your experience with us.
ehh
3 out of 5 stars
Thumbs down graphic, would not recommend
Dainton - 2 months ago
works very well on hardsurfaces, however it is not good for carpet unless on high which runs down the runtime. Suction is very little for 140$ and it is extremely quiet which should be a pro but it's just because its underpowered. Splurge on the dyson or the shark that will last you longer and have a better warrenty
1 reply from Tineco support team - 2 months ago
Thank you so much for sharing your detailed feedback with us! We really appreciate you taking the time to provide such thoughtful insights. We’re glad to hear that the vacuum works very well on hard surfaces for you. That’s one of the features we focus on. We understand your concerns regarding its performance on carpet, especially at lower settings, and that the suction power doesn’t quite meet your expectations for the price point, leading you to feel it’s underpowered overall. We take this valuable feedback very seriously and will definitely use it to guide our future product development and improvements. Thank you for choosing our product. We value your opinion greatly. If any questions or concerns should arise in the future, please don’t hesitate to reach out. We’re here to help! Thanks again for your honest review.
Only lasted less than a year!
1 out of 5 stars
Thumbs down graphic, would not recommend
no suction - 2 months ago, Verified purchaser
Stopped working in less than a year
1 reply from Tineco support team - 2 months ago
We are truly sorry to hear that your Tineco vacuum stopped working in less than a year. We understand how frustrating it must be when a product doesn’t last as long as you’d hope, and we sincerely apologize for this experience. Please know that we take your feedback very seriously and will use it to improve our products and services. Based on your description, it sounds like your vacuum has stopped working after being in use for less than a year. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We want to assure you that our vacuums come with a 2-year warranty. We’d love to assist you further in resolving this issue. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please continue to bring your machine’s problem to us, and we will definitely actively work to resolve this for you.
Don't waste your time
2 out of 5 stars
Thumbs down graphic, would not recommend
AM - 2 months ago, Verified purchaser
Battery doesn’t hold a charge. And now the battery will not charge at all I bought it like a month or two ago and now it doesn’t work. The suction isn’t the greatest. It’s all around not worth your time or money.
1 reply from Tineco support team - 2 months ago
We are truly sorry to hear about the issues you’re experiencing with your Tineco vacuum, especially so soon after purchase. We understand how frustrating it must be when a product doesn’t work as expected, and we appreciate you bringing this to our attention. We take your feedback very seriously and will use it to continuously improve our products and services. Based on your description, you’re experiencing problems with the battery not holding a charge initially and now not charging at all, along with dissatisfaction with the suction power. We value your input on these aspects. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Please be assured that we offer a two-year warranty on our machines. We’d love to assist you further and help resolve the issues with your vacuum. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to finding a solution for you.
Tineco Go Flex Stick Vac
2 out of 5 stars
Thumbs down graphic, would not recommend
LAM - 2 months ago, Verified purchaser
I have had this vacuum less than a year and I am buying a new better one. This vac does not pick up very well. Whenever I tried to clean up cat litter it would spit the litter out when I moved to another area. Customer kept saying it was the filter not being clean. The filter was clean. I do not recommend this product.
1 reply from Tineco support team - 2 months ago
We are truly sorry to hear that you’ve had such a disappointing experience with your Tineco vacuum and that it hasn’t met your expectations, especially after having it for less than a year. We understand your frustration with its performance and appreciate you sharing your feedback. We take your comments very seriously and will use them to help us continuously improve our products and services. Based on your description, the main issues you’ve faced are that the vacuum doesn’t pick up debris effectively, particularly with cat litter, which it seems to spit back out when moving to a new area. You also mentioned frustration with customer service suggesting the filter needed cleaning, even though you confirmed it was clean. Since you mentioned the filter was clean, our standard operational advice may not apply here, but for general optimal performance, we recommend ensuring the filter is free of debris and the machine is charged appropriately. Please be aware that we do offer a two-year warranty on our machines. We’d love to assist you further and understand the specific issues you encountered, even if it’s past the initial period you mentioned. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to addressing your concerns and finding the best possible solution.
Amazing
4 out of 5 stars
katiew11_6977 - 2 months ago
originally posted on influenster.com
[This review was collected as part of a promotion.] I love this little vacuum. It is rechargeable, lightweight, and flexible, and it can be used it multiple ways. It sucks up a lot and is great on my hardwood floors, especially. Even my children love helping vacuum with it. My only complaint is that it clogs easily, and that can be frustrating.
Junk
1 out of 5 stars
Thumbs down graphic, would not recommend
JenMy207 - 2 months ago, Verified purchaser
Stopped working just like other reviewers reported. Worked fine for awhile now it has started spitting everything back out.
1 reply from Tineco support team - 2 months ago
Thank you for taking the time to share your feedback. We are truly sorry to hear that your Tineco vacuum has not lived up to your expectations, especially after it initially performed well for you. We appreciate your initial positive experience and want to assure you that we take your current concerns very seriously. Your input is crucial as we continuously work to improve our products and services. Based on your description, it seems that your vacuum initially worked fine but has since started spitting debris back out, which is certainly not the performance we aim to deliver. To ensure optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our dedicated team is here to help resolve your issue and ensure you have a positive experience with our product. Once again, we apologize for any inconvenience this has caused and appreciate your patience as we work to address your concerns. We are committed to regaining your trust and providing you with the high-quality cleaning experience you deserve.
Stay away
1 out of 5 stars
Thumbs down graphic, would not recommend
HTX - 3 months ago
If I could give this a zero i would. After 4 uses the suction decreased dramatically, I got a replacement and the same happened, it does not pick thing up well
1 reply from Tineco team team - 3 months ago
We are truly sorry to hear about your disappointing experience with our vacuum cleaner. We understand how frustrating it can be when a product does not meet your expectations, especially when it happens twice. Please accept our sincerest apologies, and rest assured that we take your feedback very seriously. We are committed to using your feedback to improve our products and services. Based on your description, it seems that you encountered issues with the suction power of our vacuum cleaner after only a few uses, even with a replacement unit. We understand how important suction performance is for a vacuum, and we apologize for the inconvenience this has caused you. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure that the vacuum cleaner is properly maintained and that the dustbin is emptied regularly. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will work diligently to resolve your concerns. We stand behind the quality of our products and offer a two-year warranty for your peace of mind. Thank you for your patience and understanding. We value your business and are committed to ensuring that you are satisfied with our products and services.
1 reply from Tineco support team - 3 months ago
We are truly sorry to hear about your disappointing experience with our vacuum cleaner. We understand how frustrating it can be when a product does not meet your expectations, especially when it happens twice. Please accept our sincerest apologies, and rest assured that we take your feedback very seriously. We are committed to using your feedback to improve our products and services. Based on your description, it seems that you encountered issues with the suction power of our vacuum cleaner after only a few uses, even with a replacement unit. We understand how important suction performance is for a vacuum, and we apologize for the inconvenience this has caused you. For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time. Additionally, please ensure that the vacuum cleaner is properly maintained and that the dustbin is emptied regularly. We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Our team is dedicated to providing you with the best possible experience and will work diligently to resolve your concerns. We stand behind the quality of our products and offer a two-year warranty for your peace of mind. Thank you for your patience and understanding. We value your business and are committed to ensuring that you are satisfied with our products and services.