CeraVe Gentle Scalp Care Shampoo - 12 fl oz
$8.99 ($0.75/fluid ounce)
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Related Categories
4.5 out of 5 stars with 1541 reviews
67% would recommend
52 recommendations
1 out of 5 stars
Thumbs down graphic, would not recommend
8 September, 2026Verified purchase
(no review title)
Horrible, even cheap drug store shampoos are better than this. Smells nasty, doesn't lather, and doesn't clean the scalp. I didn't know it could do this but even my scalp is breaking out! Nasty stuff. Avoid.
5 out of 5 stars
Thumbs up graphic, would recommend
5 September, 2026Verified purchase
Would think it cost 3x as much!
I have a chin length straight bob with fine hair. I love this shampoo. It makes my hair so soft and no static flyaways. Most importantly, it isn’t remotely greasy, even by day 2. Fantastic shampoo!
1 out of 5 stars
Thumbs down graphic, would not recommend
1 September, 2026Verified purchase
Leaves hair frizzy with leftover residue
I was hoping for a gentle, scalp-soothing wash, but this shampoo didn't work for my coily hair. It left a strange residue behind instead of rinsing clean, which ended up drying out my strands and causing a lot of unwanted frizz. Definitely not ideal for curly or textured hair.
1 reply from Cerave Product Expert team - 13 days ago
Hello Ash. We are sorry to hear about your experience with CeraVe Gentle Scalp Care Shampoo 12 fl oz Deep Hydration, Basic Cleansing, Curly & Dry Hair, Paraben-free. We understand how frustrating it can be when a product does not meet your expectations. A shampoo like CeraVe Gentle Scalp Care (or similar sulfate-free, scalp-focused cleansers) can sometimes leave the mid-lengths and ends of curly or dry hair feeling dry and frizzy due to several factors: Focus on Scalp Health vs. End Hydration: Scalp-care shampoos are primarily formulated to cleanse the scalp, balance sebum, and protect the skin barrier (often using ceramides, niacinamide, or mild exfoliants). They may lack the heavy conditioning agents or rich emollients that dry or curly hair needs along its lengths. Surfactant Distribution and Rinsing: As you rinse the shampoo down your hair, it cleanses the lengths. If your hair is naturally porous or dry, even gentle cleansers can strip away the remaining surface oils that curls rely on to stay clumped and smooth. Lack of Slip / Detangling Agents: Curly and dry hair needs "slip" during washing to prevent friction and cuticle roughening. Scalp-focused formulas often prioritize lightweight rinsing over heavy conditioning polymers, which can lead to friction-induced frizz. Porosity and Moisture Absorption: Curly hair often has high porosity, meaning cuticles are raised. If moisture isn't immediately locked back in with a rich conditioner or leave-in product after washing, the hair quickly loses hydration to the air, resulting in frizz. Again we appreciate your feedback as it helps us to better understand how we can improve. Thank you for trying CeraVe.
5 out of 5 stars
30 August, 2026
originally posted on influenster.com

Fresh and clean shampoo
I’ve tried several shampoos in the last year with Cerave being my favorite. It has a great lather and leaves my hair and scalp feeling fresh and clean.
5 out of 5 stars
27 August, 2026
originally posted on influenster.com

Amazing for sensitive scalp
My scalp was having trouble using scented shampoo. It’s unscented and it cleans my hair very well. If your scalp is super sensitive try this shampoo out. I’ve been using it for over a year.
5 out of 5 stars
19 August, 2026
originally posted on influenster.com

Suaviza el volumen en el pelo
Its packaging is eye-catching and easy to use, it softens the volume, the rinse is very good and it produces a lot of lather Therefore, its cleanliness is optimal.
5 out of 5 stars
18 August, 2026
originally posted on influenster.com

good
i love this shampoo, one of the best shampoos that i ever tried, the value is so worth it, the texture is good, and packaging is also good, i really recommend this product for everyone
5 out of 5 stars
18 August, 2026
originally posted on influenster.com

Omgggg
The CERAVE brand is super good, if consistency is excellent which softens your skin, I haven’t painted the shampoo yet but seeing it I already know it’s very good and I want to try it
5 out of 5 stars
14 August, 2026
originally posted on influenster.com

Moisture without weighing hair down
Lightweight moisturizing shampoo that doesn’t weigh my hair down or leave hair greasy. Really like the slim packaging that doesn’t take up too much space on my shelves.
1 out of 5 stars
13 August, 2026
originally posted on cerave.com
What's with all the HAIR SHEDDING?
I am baffled about this shampoo and its positive reviews. At first it seems like it works well on your hair leaving it soft and feeling nice and clean both hair and scalp, but being I do not wash my hair everyday by day two my hair sheds like crazy and I mean a lot of hair shedding to the point I'm worried about my hair thinning too much, but when I use it with the conditioner my hair does not seem to shed as much. I don't want to waste it, but I can't afford to lose anymore hair because of this shampoo and that's a bummer because I use a lot of CeraVe products without any adverse reactions.
1 reply from Consumer Care Center team - 1 month ago
Hello Petei! We are very sorry to hear about your experience with our Gentle Hydrating Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference #47830409. We look forward to speaking with you!
5 out of 5 stars
Thumbs up graphic, would recommend
6 August, 2026Verified purchase
(no review title)
Very gentle
5 out of 5 stars
4 August, 2026
originally posted on influenster.com

Makes my hair very soft
Loved this shampoo! I switched to this one for a more sensitive shampoo and it has been amazing. It makes my hair so soft and shiny. You really only need a little bit of this product at a time and it suds up nicely.
5 out of 5 stars
21 July, 2026
originally posted on influenster.com

It's spectacular for dandruff
Súper hydrating and gentles on my hair! It’s spectacular for dandruff, I love it because its smell is neutral . Leaves the hair very soft and clean
1 out of 5 stars
Thumbs down graphic, would not recommend
20 July, 2026Verified purchase
Hair loss
I have fine/thin hair and this shampoo made my hair fall out!
1 reply from Cerave Product Expert team - 2 months ago
Hello Jackie! We are very sorry to hear about your experience with our Gentle Scalp Care Shampoo. We would like to speak to you directly about this. Please contact us at 888-768-2915 M-F 9:00 am – 5:30 pm ET for assistance. We look forward to speaking with you!
5 out of 5 stars
14 July, 2026
originally posted on influenster.com

Hydrating and makes hair silky
This shampoo leaves my hair feeling clean but not stripped. I have pretty dry hair that frizzes up after drying but this shampoo had been making my hair super silky! Love it so far.
5 out of 5 stars
9 July, 2026
originally posted on influenster.com

Perfect for sensitive scalps—deeply hydrating, lightweight, and leaves a beautiful shine!✨
I absolutely love the creamy consistency of this conditioner . It speards easily through the hair , providing deep hydration without leaving any heavy or greasy residue . It gives my hair a very healthy appearance and nature , soft shine .
4 out of 5 stars
7 July, 2026
originally posted on cerave.com
Hydrating but causing shedding
I have been using CeraVe hydrating shampoo and conditioner for about six weeks. I do notice that I shed much more hair while shampooing than I ever did before. Not sure if it is related to the products and if I should stop using it. I have always had a good head of hair, just dry.
5 out of 5 stars
6 July, 2026
originally posted on influenster.com

Good shampoo
This CeraVe gentle hydrating shampoo effectively cleanses the scalp and hair. It produces little lather and after rinsing my hair, my hair feels very smooth and soft.
1 out of 5 stars
4 July, 2026
originally posted on cerave.com
Itchy scalp
I used the shampoo and conditioner of this product it caused my scalp to itch horribly. The app I got for my allergy doctor that I can use this. I am not sure what’s in this product that causes your scalp to itch when I stopped using it the itching went away. I love this product. I’m just not sure what caused it.
1 reply from Consumer Care Center team - 2 months ago
Hello! We are sorry to hear about the experience you had with Gentle Hydrating Shampoo. We would like to speak with you directly about it. Please give us a call @1-800-768-2915 M-F 9am-5:30pm, ET for assistance and provide the case #47317405. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.
5 out of 5 stars
30 June, 2026
originally posted on influenster.com

Gentle Shampoo That Leaves Hair Soft
I’ve been using CeraVe Gentle hydrating Shampoo, and I really like how gentle it is on my scalp. It cleans my hair well without stripping away moisture, and my hair feels soft, smooth, and healthy after every wash. I also appreciate that it’s free of sulfates and fragance, making it a great option for sensitive scalps. It’s become a great addition to my hair care routine.