Bose Ultra Open-Ear True Wireless Bluetooth Open Earbuds

Thanks so much for sharing your experience! We're glad to hear the comfort and battery life are working well for you, especially since finding a good fit with glasses can be a challenge. The Bose Ultra Open Earbuds offer up to 7 hours of play time and up to 48 hours of standby time (when not playing audio), which makes them a great companion for all-day use. If you're experiencing Bluetooth disconnection issues, we recommend trying the troubleshooting steps outlined in the link below: http://bose.life/479fWHL NJ - Customer Support

Hi Jorge, thank you for sharing your experience, and we're really sorry to hear about the damage to your charging case due to water exposure. While the earbuds are designed with some level of water resistance, the charging case is not waterproof and may be vulnerable to moisture damage. We appreciate your feedback and will pass it along to our product team as we continue to improve durability in future designs. We recommend reaching out to our support team to assist you further. http://bose.life/43hgkTs Daisy - Bose Customer Support

Thank you for sharing your thoughts! The Ultra Open Earbuds offer a brilliant blend of innovative open-ear design, exceptional audio quality, and all-day comfort. With a cuff-like fit, they keep your ears open to the world around you, while OpenAudio technology delivers rich, private sound just for you. If there's anything we can assist you with, please feel free to reach out. You can reach us through this link: http://bose.life/globalsupport Jelyn - Customer Support

Hey there! Thanks for sharing your feedback. We're sorry to hear the connection issue has been so frustrating, especially when using your iPhone. Bluetooth connectivity problems can sometimes stem from multiple devices being paired at once, especially if their Bluetooth settings are all turned on. One helpful step is to clear your earbuds’ memory, which can often resolve these kinds of issues. You can check out this troubleshooting guide: https://bose.life/4o1E6vi for detailed instructions. Hope this helps you enjoy the best experience with your product. Sophie - Customer Support

Hi Maria. Thank you for sharing your experience, and we're sorry to hear about the inconvenience. It sounds like the item you received may not be an authentic Bose product. Genuine Bose items should feature clear branding and work seamlessly with the Bose app. We recommend contacting the retailer to confirm the product’s authenticity. To avoid this in the future, we suggest purchasing directly from the official Bose website or authorized resellers. If you need help placing an order, feel free to contact us at http://bose.life/globalsupport. We're always here for you! Kurt - Bose Customer Support

Hi Jim, thanks for reaching out. Unlike traditional in-ear or over-ear headphones, the Ultra Open Earbuds are designed with an open-ear fit that rests just outside your ear canal. This allows ambient sounds, like traffic, conversations, or background noise, to come through naturally. Because of this design, they aren’t intended for loud or noisy environments and may sound quieter compared to closed-style headphones that offer deeper isolation. If you're looking for a more immersive experience with stronger bass and noise cancellation, the QuietComfort Ultra Earbuds or QuietComfort over-ear headphones might be a better fit for your lifestyle. We truly appreciate your feedback, it helps others understand what to expect and helps us continue improving. Gem - Customer Support

Hi Andi, we appreciate your valuable feedback. We're glad to hear the speakers are working well for walking and gym use. By design, the Open Earbuds don’t block out the world or have noise-cancelling, so you can enjoy your music while staying open to the sounds of the world around you. They do have an automatic volume control feature, available in the Bose app, that helps you hear your music evenly as your environment changes from quiet to loud and back. Hope this helps! Kurt - Customer Support

Hi Steve, thank you for taking the time to share your experience. We're truly sorry to hear that the Ultra Open Earbuds haven’t met your expectations. Your feedback is incredibly valuable and helps us improve. While the Ultra Open Earbuds are designed for open-ear comfort and situational awareness, the issues you’ve described, such as: delayed connection, uneven pairing, and app performance, are not typical and may be resolved through a few troubleshooting steps: One earbud not connecting: http://bose.life/4pYALhR Delayed app connection: http://bose.life/4q0UPQE Low audio output: http://bose.life/3KYYLkF These steps should help get your earbuds working properly again. Daisy - Bose Customer Support