De'Longhi TrueBrew Automatic Coffee Maker with Bean Extract Technology - Black Matte
$499.99 when purchased online
Target Online store #3991
About this item
Highlights
- Built-in Conical Burr Grinder: The built-in burr grinder perfectly grinds fresh beans for a quality cup of coffee, every time.
- One Touch Simplicity. To brew your perfect cup, every time.
- Bean Extract Technology. De'Longhi's proprietary Bean Extract Technology automatically grinds, doses, and brews each cup to perfection.
- 6 Brew Sized. From an 8 oz single-serve, to 12, 16, 20 and 24 oz cup sizes — or a 3 oz espresso style cup.
- 5 Brew Styles. Light, Gold, Bold, Over Ice and Espresso Style.
- Zero Waste. Our technology doesn’t use plastic pods or filters, only whole beans.
Description
TrueBrew is an innovative, automatic coffee machine that brews drip coffee from fresh, whole coffee beans —all at the touch of a button.
TrueBrew is built to suit all of your coffee needs, for consistent, freshly ground coffee, every time. Simply pour in your favorite beans, make your selection, and press “Brew.” Then, TrueBrew takes care of the rest. De’Longhi’s proprietary Bean Extract Technology automatically grinds, doses and brews to capture the coffee’s full flavor and aroma and then crafts the perfect cup for you. You can personalize to your needs with 6 sizes (3, 8, 12, 16, 20, or 24oz cups) and 5 brew styles (Light, Gold, Bold, Espresso-Style or Over-Ice). The Over-Ice style automatically adjusts the dose and brew to create a refreshingly bold & balanced iced coffee.
TrueBrew uses whole beans not plastic pods or filters, creating zero waste. Plus, with a Built-In Clock and Auto-On function, you can schedule your perfect cup of coffee to be ready exactly when you want it.
TrueBrew combines our most precise and adaptive brewing technology with true one-touch simplicity, bringing you the purest taste possible, exactly how you like it, and all at the press of a button. TrueBrew transforms your at-home coffee experience.
TrueBrew is built to suit all of your coffee needs, for consistent, freshly ground coffee, every time. Simply pour in your favorite beans, make your selection, and press “Brew.” Then, TrueBrew takes care of the rest. De’Longhi’s proprietary Bean Extract Technology automatically grinds, doses and brews to capture the coffee’s full flavor and aroma and then crafts the perfect cup for you. You can personalize to your needs with 6 sizes (3, 8, 12, 16, 20, or 24oz cups) and 5 brew styles (Light, Gold, Bold, Espresso-Style or Over-Ice). The Over-Ice style automatically adjusts the dose and brew to create a refreshingly bold & balanced iced coffee.
TrueBrew uses whole beans not plastic pods or filters, creating zero waste. Plus, with a Built-In Clock and Auto-On function, you can schedule your perfect cup of coffee to be ready exactly when you want it.
TrueBrew combines our most precise and adaptive brewing technology with true one-touch simplicity, bringing you the purest taste possible, exactly how you like it, and all at the press of a button. TrueBrew transforms your at-home coffee experience.
Dimensions (Overall): 15.8 Inches (H) x 12 Inches (W) x 15 Inches (D)
Weight: 19 Pounds
Capacity (Volume): 60 fl oz (US)
Features: Digital Clock, Adjustable Cup Shelf, Removable Water Reservoir, Custom Brew Strength, Automatic Shut-Off, Grind and Brew, Brews Iced Coffee, Transparent Water Tank, Removable Drip Tray, Cup Size Selector
Cup Capacity: 8, 12, 24
Mount Type: Freestanding
Includes: Instruction Manual, Coffee Scoop
Safety and Security Features: Automatic Shut-Off
Coffee Filter Type: No Filter Needed
Coffee Type Used: Whole Beans
Wattage Output: 1500 Watts
Cup Capacity Size: 5 oz
Material: Stainless Steel, Plastic, Aluminum
Power Source: Electric
Battery: No Battery Used
Care & Cleaning: Care Instructions Not Provided
Warranty: 2 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 88158378
UPC: 044387510158
Item Number (DPCI): 072-08-0162
Origin: Imported
WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov. www.p65warnings.ca.gov
If the item details above aren’t accurate or complete, we want to know about it.
Shipping details
Estimated ship dimensions: 18.3 inches length x 13.7 inches width x 18.1 inches height
Estimated ship weight: 23.6 pounds
This item ships in its manufacturer’s packaging, revealing what’s inside. ·
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
Q: My machine provides 6 ozs of very strong coffee when the settings call for 8 ozs of light coffee. I contacted customer support and was told that this is how the machine is designed to operate. True?
submitted by rsigman - 1 year ago
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 1 year agoBrand expert
Q: does this machine brew a pot of coffee?
submitted by Chris - 2 years ago
A: YES, carafe model does 40 oz carafe and has stainless steel accents. Typically priced at $599.
submitted byCrankinSteve - 2 years agoA: There is another version of this machine that has a carafe. This one will not brew a pot, max 24 ounce cups..
submitted byDivot27 - 2 years ago
Q: What is the difference between the CAM51015B, and the CAM51025MB and the CAM51035B?
submitted by Joe G - 1 month ago
A: Thank you for your question, Joe G! We understand your concern and are happy to assist you. The differences between CAM51015B and CAM51025MB are primarily in color; CAM51015 is black, while CAM51025 is metal black. Additionally, there is a difference in capacity among CAM51015B, CAM51025MB, and CAM51035B. Both CAM51015B and CAM51025MB have the smallest capacities, offering sizes of 8.8 oz (250 g), 3 oz, 8 oz, 12 oz, 16 oz, 20 oz, and 24 oz. In contrast, CAM51035M has the largest capacity, making it suitable for larger applications, with available sizes of 3 oz, 8 oz, 12 oz, 16 oz, 24 oz, and 40 oz.
submitted byDeLonghi Customer Care - 24 days agoBrand expert
Q: So this is not as healthy as filtered coffee?
submitted by David - 6 months ago
A: Hello David, For additional information, please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 6 months agoBrand expert
Q: What is the model number
submitted by Jalen - 8 months ago
A: Hello Jalen, The model number is CAM51015B.
submitted byDeLonghi Customer Care - 8 months agoBrand expert
Q: Where are Delongi grind and brew coffe makers made?
submitted by Pattie - 8 months ago
A: Hello Pattie, Our fully automatic units are made in Romania. These are the coffee makers that grind and brew coffee.
submitted byDeLonghi Customer Care - 8 months agoBrand expert
Q: I just purchased and it has a lot of water coming out of the bottom. How to find fix it?
submitted by LB - 9 months ago
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
submitted byDeLonghi Customer Care - 9 months agoBrand expert
Q: Am I able to make a pot of coffee with this machine?
submitted by Anna - 1 year ago
A: Hello, Yes, you are able to use a coffee pot with this unit.
submitted byDeLonghi Customer Care - 1 year agoBrand expert
Q: I do not see a way to adjust how much water is discharged, but this unit provides 20 ounces (YES I MEASURED 3X in a row!) when I select 24 ounces! .
submitted by Mat123kl - 1 year ago
A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
submitted byDeLonghi Customer Care - 1 year agoBrand expert
Q: Can you brew coffee grounds or can it only do coffee beans?
submitted by mark - 1 year ago
A: Hello Mark, Thank you for leaving your question. You can use both pre ground coffee and coffee beans with this unit. I hope this information was helpful. If you have any additional questions, please don't hesitate to ask. We are always here to help.
submitted byDeLonghi Customer Care - 1 year agoBrand expert
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Guests are saying
The coffee machine offers a promising concept with the ability to brew fresh coffee from whole beans, providing a range of sizes and strengths. However, many guests have reported significant issues with reliability, frequent cleaning requirements, and design flaws that lead to messes and malfunctions. While the coffee quality is praised, the overall experience is marred by the machine's tendency to leak and require constant maintenance, making it a less appealing choice for those seeking convenience.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
2.6 out of 5 stars with 115 reviews
design: 3.16 out of 5
ease of use: 3.34 out of 5
easy to clean: 2.84 out of 5
quality: 2.73 out of 5
value: 2.49 out of 5
34% would recommend
72 recommendations
Do not buy
1 out of 5 stars
Thumbs down graphic, would not recommend
Tyler - 20 hours ago
Purchase this coffee machine approximately 6 months ago. The product seemed to be great at first. Then we noticed it was extremely messy and leaks everywhere. After some time we ran into issues where it just stopped working due to an unknown error. The only way to fix the error is to unplug it and leave it set for some time so it could reset. It has been some time now that the coffee machine won't produce a cup of coffee due to this error even after resetting it. This product is terrible considering the price tag. Do not but this coffee machine.
Target ripped me off
1 out of 5 stars
Thumbs down graphic, would not recommend
Corey - 25 days ago, Verified purchaser
Recieved a used machine returned it and target refused refund
1 reply from DeLonghi Customer Care team - 24 days ago
Thank you for your feedback, Corey! We are sorry that you received a used unit from Target, and we will gladly assist you. Please note that we are not able to change their policies; however, we are willing to assist you on our end. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Fell Apart After 6 Months – Poor Quality & Worse Customer Service
2 out of 5 stars
Thumbs down graphic, would not recommend
Dmetts - 2 months ago, Verified purchaser
I had high hopes for this DeLonghi coffee maker, but after just six months of normal use, it started falling apart. The spout guard fell apart. Totally unacceptable for a brand at this price point. I contacted customer service hoping for a simple fix or replacement. Instead, they told me I’d have to ship the entire machine back so they could repair it — because replacements are only offered within the first 30 days. No flexibility, no accountability. Very disappointing experience from start to finish. I won’t be buying from DeLonghi again.
1 reply from DeLonghi Customer Care team - 2 months ago
Hello, We’re truly sorry to hear that your experience didn’t meet expectations, and we appreciate you taking the time to share your feedback. We’d love the opportunity to make things right and take a closer look at your case. For personalized support, please visit https://www.delonghi.com/en-us/delonghi-support and click the “Chat” icon at the bottom right of the page to connect with one of our live experts. They’ll be happy to assist you further and help resolve any issues. Thank you again for bringing this to our attention — we’re here to help!
Messy constant cleam out
3 out of 5 stars
Thumbs down graphic, would not recommend
Deb S - 2 months ago
Get ready for a constant clean out of this machine ☹️. Coffee grounds everywhere inside and overflow water as well . Design issues for sure
1 reply from DeLonghi Customer Care team - 2 months ago
Thank you for sharing your feedback on our product, Deb S. We are sorry that you are having issues with your unit maintenance. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Dissapointed
1 out of 5 stars
Thumbs down graphic, would not recommend
Aleaitosf - 3 months ago, Verified purchaser
Arrived dead, frustrating , brewed one coffee ( very small one) and after that , like a Christmas tree , noises and lights , nothing , disappointed in the quality for the price, I always loved Delinghi, what happened here ?
1 reply from DeLonghi Customer Care team - 3 months ago
Hello, thank you for your feedback. We are truly sorry to hear that your experience did not meet expectations. Your satisfaction is our top priority, and we are committed to resolving any concerns you may have. To provide you with the support you deserve, we kindly invite you to connect with one of our live experts. Please visit https://www.delonghi.com/en-us/delonghi-support and click the “Chat” icon at the bottom right of the page. Our team is ready to assist you further. We appreciate the opportunity to make things right.
Messy
2 out of 5 stars
Thumbs down graphic, would not recommend
Alex - 5 months ago, Verified purchaser
We have had this item for maybe 9 months and it is consistently such a mess. It leaks to the underside of the machine (the water holder leaks and it seems like coffee grinds leak out of it too). Everytime I go to slide the tray to clean out the pucks, there is a puddle of brown + grinds all over my countertop. Recently we tried to use the feature for regular grinds (not beans) in the back and it just shoots out muddy/clear water and not actual coffee.
1 reply from DeLonghi Customer Care team - 5 months ago
Hello, We’re really sorry to hear about the issues you’ve been having with your machine, and we completely understand how frustrating it must be to deal with leaks, spills, and inconsistent performance. It’s definitely not the experience we want for our customers, especially after just 9 months of use. The water and coffee grind leakage, as well as the problem with the regular grind feature, are certainly not normal and should be addressed. We’d love to assist you in resolving these issues and ensuring your machine works as it should. Please contact us at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and we can guide you through troubleshooting steps or offer a solution. Your satisfaction is our priority, and we’re here to help make this right.
No longer heats the coffee after descaling 3 times
1 out of 5 stars
Thumbs down graphic, would not recommend
Treesdale - 5 months ago, Verified purchaser
Really disappointed in this machine - no longer brews hot coffee and we have descaled 3 times. Common issue with this brand, do not recommend it.
1 reply from DeLonghi Customer Care team - 5 months ago
Hello, We’re truly sorry to hear that you’re experiencing issues with the machine. It’s disappointing when a product doesn’t meet expectations, especially after multiple descales. We appreciate you sharing your feedback, and we understand how frustrating it can be when the coffee no longer brews hot. Please reach out to our customer support team at 1-800-322-3848, Monday through Friday between 9 a.m. and 8 p.m., and we’d be happy to assist you with troubleshooting or offer a solution. Your satisfaction is important to us, and we’re committed to resolving this for you.
Loud and slow
2 out of 5 stars
Thumbs down graphic, would not recommend
Girl mom - 6 months ago, Verified purchaser
I wanted to love this coffee maker. It checks all the boxes on paper. But, in real like, it’s LOUD and it takes forever to get warmed up before you can even make your selections and hit brew. I was already considering returning and then the water tank started leaking so that decided it for me.
1 reply from DeLonghi Customer Care team - 6 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
A total mess!
2 out of 5 stars
Thumbs down graphic, would not recommend
True mess - 6 months ago, Verified purchaser
This true brew is TRUE MESS! After every 3 cups made, be ready to clean inside and countertop of coffee and grinds. This is a defect that Delongi will not take responsibility for. They tell you it's a high maintenance machine- Unbelievable! I do not recommend at all!
1 reply from DeLonghi Customer Care team - 6 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Buyer beware
2 out of 5 stars
Thumbs down graphic, would not recommend
Anatole - 6 months ago
Had this coffee maker for 18 months. Only used by me to make 2 cups of coffee per day. I cleaned the machine religiously as suggested. The grinder went. Looked up their 'troubleshooting' manual and attempted to fix. Nope - still wouldn't grind. Tried to contact DeLonghi and they have no record of my registering their product. The suggestion to is PAY to mail it back to them. This is not worth my time and expense. I would expect an expensive coffee maker to last for many years. I suggest you look else where for a well-made product backed by a transaparent and reputable company.
1 reply from DeLonghi Customer Care team - 6 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Broke within 90days of purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
ItsIsaaa - 6 months ago, Verified purchaser
Bought in Nov 2024 and today it stopped working. We tried everything. We disconnected then a factory reset, and still nothing. Struggling to get customer service on the line. Luckily, it broke within 90 days so taking it to Target to see if they’ll accept without a box.
1 reply from DeLonghi Customer Care team - 6 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Love it!
5 out of 5 stars
Thumbs up graphic, would recommend
Emily - 6 months ago, Verified purchaser
I love it. I can make a single cup of fresh ground coffee without the waste of all those pods! Yay!
1 reply from DeLonghi Customer Care team - 3 months ago
Hello Emily, Thank you for taking the time to give your machine such a fantastic rating! We love hearing from our customers, especially when they share our enthusiasm for our products. Enjoy!
Awful
1 out of 5 stars
Thumbs down graphic, would not recommend
SMT - 7 months ago
The worst. This thing leaked and eventually stopped working, and customer service is a joke. They are incredibly rude and argumentative. They don’t care - even if it’s still under warranty - they don’t care. This was a terrible waste of money. I regret buying it so much.
1 reply from DeLonghi Customer Care team - 7 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
best purchased i made
4 out of 5 stars
Thumbs up graphic, would recommend
karla - 7 months ago
i purchased this item on jun -27-23 and till this day i still love this coffee maker it was the best purchased i made the only thing that made me give a 4 star was that the water tray fills realy quick and sometimes gets messy
1 reply from DeLonghi Customer Care team - 2 months ago
Hello Karla, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience. We take every concern into consideration and we will be sure to note your observations for future reference. Thank you.
Worst coffee maker I have ever purchased.
1 out of 5 stars
Thumbs down graphic, would not recommend
Regrets - 7 months ago, Verified purchaser
Bought this for my husband as a semi-spur of the moment Christmas gift. Spent SO long nursing it and trying to get it to work without intervening every.single.time.we.made.a.cup that we gave up - but outside the warranty. Would have to tip the water reservoir every time. Sometimes it would just spontaneously shut off. Sometimes we would push a button for one size but it would give us a larger or smaller size.. the whole thing was incredibly ridiculous. It's home is in the landfill. Terrible waste of money.
1 reply from DeLonghi Customer Care team - 7 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.
Beautiful coffee machine
5 out of 5 stars
Thumbs up graphic, would recommend
XoxoXvlv - 8 months ago
I am a huge iced coffee fan and I’m glad that it has that setting as well. The area where you set your cup is very big which gives you more possibilities to use different size cups. . It has both ground and whole bean slots. I think that’s smart because on days if you want decaf, You can put decaf in the ground coffee slot, or you can put your favorite ground coffee in it. To prevent leakage is to remember to empty BOTH trays in the coffee machine. I was aware of that in the reviews so I kept an eye on it , only time it leaked was when I didn’t empty the excess water tray. I husband loves this machine, says we are never going back to our old machine. The ice coffee feature is chefs kiss as well. My husband thinks it’s amazing , we are happy ^_^
1 reply from DeLonghi Customer Care team - 3 months ago
Hello, Thank you for taking the time to give your machine such a wonderful rating! We truly value hearing from our customers, especially when they share our passion for our products. Your feedback is incredibly important to us as it helps us continue to improve and provide the best possible experience. If you ever have any questions or need assistance, please don't hesitate to reach out. Enjoy!
Coffee is VERY strong. Overpriced.
2 out of 5 stars
Thumbs down graphic, would not recommend
Huntmandoo - 8 months ago, Verified purchaser
It’s a nice machine however, the coffee is very strong. I like that it grinds fresh beans. I’ve had it since June and I’m already looking for something different.
1 reply from DeLonghi Customer Care team - 8 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Avoid this design nightmare!!
1 out of 5 stars
Thumbs down graphic, would not recommend
Sim - 10 months ago, Verified purchaser
This is the worst designed premium product I’ve ever used. Aside from the massive mess that you can see referenced in every other review, it lasted us max 4 months before the machine completely stopped working. The only advice De’Longhi gave us was to deep clean the machine which we did 10 times. Then they send us a video from a random YouTuber on how to reset the encoder - which In the actual video they YouTuber says that he doesn’t think it’s working!! Constantly dumping freshly ground expensive beans. Next step is for me to ship it to them at my expense for a repair. Which if you see the other reviews, doesn’t always get repaired! Avoid this design flaw at all costs.
1 reply from DeLonghi Customer Care team - 10 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Do not purchase
1 out of 5 stars
Thumbs down graphic, would not recommend
CrysWib - 11 months ago, Verified purchaser
I’m extremely disappointed with the DeLonghi TruBrew coffee machine. After replacing our Nespresso with this $400 model, we had high expectations given the DeLonghi name, but it has been a letdown from day one. We’ve owned the machine for a year, and it has leaked continuously due to its inability to properly empty itself. This issue has not only been frustrating but has also stained our quartz countertops. In our experience, this has been the worst coffee machine purchase we’ve ever made. To make matters worse, customer service has been unhelpful. When we reached out for assistance, we were told that the poor emptying of grounds and water by the automatic feature is a design flaw and not covered under warranty. This response was both disappointing and unacceptable. I cannot recommend the DeLonghi TruBrew coffee machine. It’s expensive, poorly designed, and the customer service leaves much to be desired.
1 reply from DeLonghi Customer Care team - 11 months ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
Woeful Value for Money
2 out of 5 stars
Thumbs down graphic, would not recommend
JC - 1 year ago, Verified purchaser
There are a few positives: the coffee machine looks good, it is easy to use, and the range of size options is nice. However, the machine does not dispense the amount you select, ever. Even with regular cleaning, the interior will get filthy and retain moisture, making it a haven for mould and bacteria. For $400, the quality of this machine should be much higher.
1 reply from DeLonghi Customer Care team - 1 year ago
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.