De'Longhi TrueBrew Automatic Coffee Maker with Bean Extract Technology - Black Matte

A: Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.

A: There is another version of this machine that has a carafe. This one will not brew a pot, max 24 ounce cups..

A: YES, carafe model does 40 oz carafe and has stainless steel accents. Typically priced at $599.

A: This coffee maker uses whole beans, eliminating the need for plastic pods or filters.

A: Bean Extract Technology automatically grinds, doses, and brews fresh coffee beans for a perfect cup.

A: The coffee maker offers five brew styles: Light, Gold, Bold, Espresso Style, and Over Ice.

A: Yes, it includes an automatic shut-off feature for safety.

A: Yes, it has a specific brew style designed for making bold and balanced iced coffee.

A: Dear Kacie H, Thank you for sharing your experience with the De’Longhi TrueBrew Automatic Coffee Maker with Bean Extract Technology – Black Matte (Product ID: CAM51025MB). I’m truly sorry to hear that your machine suddenly stopped brewing and is showing the water light even though the tank is full and seated correctly. I understand how frustrating this is—especially when you love the machine and rely on it daily. What you’re describing is typically related to air trapped in the internal water circuit, tank valve alignment, or a sensor that needs recalibration. These issues can often be resolved with a few simple steps, and we’ll be happy to walk you through them once you reach out. Here are a few quick checks you can try: 1) Remove and reseat the water tank firmly to ensure the spring valve is opening properly. 2) Press the valve underneath the tank gently to confirm water flows freely. 3) Run a Brew cycle to help push out any trapped air. 4) Make sure the filter or softener—if installed—is correctly seated. If the issue persists, we’ll assist you with further troubleshooting and discuss next steps to get your machine working perfectly again. To address the issue, please feel free to chat with a Live Expert at https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll be happy to guide you step‑by‑step and make sure you’re back to enjoying your TrueBrew. Kind regards, De'Longhi Group Customer Care

A: Thank you for your question, Joe G! We understand your concern and are happy to assist you. The differences between CAM51015B and CAM51025MB are primarily in color; CAM51015 is black, while CAM51025 is metal black. Additionally, there is a difference in capacity among CAM51015B, CAM51025MB, and CAM51035B. Both CAM51015B and CAM51025MB have the smallest capacities, offering sizes of 8.8 oz (250 g), 3 oz, 8 oz, 12 oz, 16 oz, 20 oz, and 24 oz. In contrast, CAM51035M has the largest capacity, making it suitable for larger applications, with available sizes of 3 oz, 8 oz, 12 oz, 16 oz, 24 oz, and 40 oz.

A: Hello David, For additional information, please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848.