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Graco DuetConnect Deluxe Multi-Direction Baby Swing and Bouncer - Britton
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Highlights
- Soothing Motion: Gentle swaying motion and adjustable swinging speeds
- 2-in-1: Swing seat doubles as a portable bouncer with carry handles for use throughout the home
- 3 Ways to Swing: Multi-direction seat with adjutable recline pivots to allow baby to swing side-to-side or front-to-back
- Seat Recline: Adjustable recline to find just the right angle to keep baby comfortable
- Comfort Features: cozy removable body support, soothing 2-speed vibration
- Includes: Toy mobile with soft toys, removable machine-washable fabrics, 5-point harness, songs, sounds, and an AC adapter
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Q: We plugged our swing and it worked when we tested. A few days later it won't work now. It will not turn on. We tested to see if the outlet was bad, but it's working just fine. It's brand new
A: Hello i am dealing with the same thing. Was anything ever resolved for you? If so please let me know. Thank you.
submitted byJulia M - 5 months agoA: Hello, thank you for your feedback on our DuetConnect Deluxe Multi-Direction Baby Swing and Bouncer and we are sorry that it did not meet your expectations. Satisfaction of our consumers is important to us, therefore we would be happy to help you resolve this issue.Please reach us at 1-800-345-4109 Consumer Care team 9AM to 5PM EST, or you can also use the link below to contact us via email. We are looking forward to hearing from you! https://www.gracobaby.com/support/contact-us Thank you!
submitted byGraco Consumer Care - 6 months agoBrand expert
Q: After one month of using it, it started squeaking really bad on top two speeds. Is there anything we can do? Or is the product defective?
A: We're sorry to hear about your experience. We're committed to assisting you. Please follow us via the support tab on gracobaby.com or via phone at 1-800-345-4109, so that we can further assist you. -The Graco Team*
submitted byGraco Consumer Care - 3 days agoBrand expert
Q: How many swing speeds?
A: Thanks for your interest in our products! The Graco DuetConnect Deluxe Multi-Direction Baby Swing and Bouncer has six swing speeds. Graco Team
submitted byGraco Consumer Care - 8 days agoBrand expert
Q: Owned swing for 6 months and the swing stopped working. Turns on music works but the swing will not move. What is the warranty on this product?
A: We're sorry to hear about your experience. Our warranty covers defects for up to 1 year, and we're committed to assisting you. Please follow up with us via the support tab on gracobaby.com or via phone at 1-800-345-4109, so that we can further assist you. -The Graco Team
submitted byGraco Consumer Care - 1 month agoBrand expert
Q: What type of batteries are required?
A: Thank you for your interest in our products! The DuetConnect Deluxe Swing with Portable Bouncer requires three AA batteries to operate the vibration unit. We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 3 months agoBrand expert
Q: Why are the instructions difficult. The parts does not have letters on them but the instructions do? This was way too frustrating to put together. For the price it should include the batteries.
A: We appreciate you sharing your experience with us! We are always looking for ways to improve, and appreciate all of your feedback and insight! Graco Team
submitted byGraco Consumer Care - 8 months agoBrand expert
Q: When connecting the bouncer to the swing , does it suppose to snap and click or is it supposed to be lose ?
A: Thanks for reaching out! The Bouncer does not snap or click into place when placing it on mount on the hanger tube. We recommend to make sure it is completely lined up to the mount to ensure a proper fit. Hopefully this helps! - The Graco Team
submitted byGraco Consumer Care - 11 months agoBrand expert
Q: what is the maximum time baby can sit in the swing as per product specifications
A: Thank you for your interest in the DuetConnect Deluxe Swing with Portable Bouncer! According to the specifications, there is no maximum time limit for how long a baby can sit in the swing. However, we recommend that parents and caregivers review the product manuals provided with the swing and consult with their pediatrician for personalized advice. We hope this helps! - The Graco Team
submitted byGraco Consumer Care - 1 year agoBrand expert
Q: Is there a song list for the music that plays?
A: Thanks for your interest in our products! There is not a Song list for the Duet Connect Deluxe Swing and Bouncer. We hope this helps! Graco Team
submitted byGraco Consumer Care - 1 year agoBrand expert
Q: What age /weight should the insert be removed?
A: Thanks for your interest in our products! There is no age, or weight limit on when the infant body support should be removed. We hope this helps! Graco Team
submitted byGraco Consumer Care - 1 year agoBrand expert