MONDAY Smooth Shampoo

Thanks so much for sharing your experience. We’re really sorry to hear it didn’t work for you. If you decide to give MONDAY another chance, our MOISTURE line or pairing it with the SMOOTH line could be a better fit, depending on your hair’s needs. We’ll be sure to pass your feedback on to the team.

Thanks so much for giving MONDAY a try and for sharing your experience. We're so sorry to hear the SMOOTH Shampoo didn’t work out for your hair type. While this range is best suited for frizz-prone or curly textures, we’d recommend trying our MOISTURE line if your hair tends to feel dry—it’s designed to hydrate and soften without weighing strands down. If you ever feel like giving MONDAY another go, MOISTURE might be a better match for your needs. We’re always here if you have any questions!

We’re sorry to hear that our shampoo didn’t meet your expectations. We understand how frustrating it can be when a product doesn’t work as hoped, and we truly appreciate you sharing your experience. While SMOOTH is designed for wavy and frizzy hair, for a deeper cleanse, we typically recommend our VOLUME or CLARIFY shampoo. Your feedback is incredibly valuable, and we’ve noted it as we continue to refine our products. Thanks for giving MONDAY a try!

We appreciate you sharing your experience and are truly sorry to hear about your concerns. We’re glad you’ve enjoyed the scent and how your hair feels, but we completely understand that noticing increased hair fall can be concerning. We take all feedback seriously, and we’ve noted your experience to share with our team.

So over the moon to hear our SMOOTH line is giving you the hair of your dreams!

Tysm for the lovely feedback! Glad our SMOOTH Shampoo is treating your hair right.

Hi Luna, thank you for sharing your feedback – we consider any and all customer experiences and feedback as important. We know itching and flaking can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned, we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We hope you find this helpful.

Hi there, thanks for sharing your feedback - we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you and your daughter are experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, while our products have been dermatologically tested and proven to be safe on adults, we haven’t tested them on children or babies, which technically means we can’t recommend it. As with anything, their skin and hair can respond differently, and their tolerance to certain ingredients is lower - so it’s always better to be safe. We hope you find this helpful and we'll be sure to pass on your feedback to our wider team.

Hi Keira, thank you for sharing your experience. We are sorry to hear that our SMOOTH Shampoo didn’t meet your expectations. It contains active ingredients, Wheat Protein and gentle naturals such as Avocado Oil to provide soft shape and shine for all hair types—especially those that are curly, wavy, frizzy or typically hard to manage. It could also be that another line from our range is a better fit for you and so we suggest checking out our MOISTURE line which is designed with ingredients like Shea Butter to provide hydration and nourishment. Many of our customers have loved the results, and we hope it provides the hydration and manageability you’re looking for.

Hi M, thank you for taking the time to share your experience. We’re very sorry to hear about the itching you’ve experienced. We know itching can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned, we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Please also feel free to reach out to us via the Contact Us section of our website so we can look further into it.

Hi Ashley, Thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. We're once again sorry to hear about your experience and we'll be sure to pass on your feedback to our wider team.

Hi Mo, Thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. We're once again sorry to hear about your experience and we'll be sure to pass on your feedback to our wider team.

Hi Stinaa, thanks for taking the time to share your feedback. We're sorry to hear you feel this way and that your hair feels greasy. Our SMOOTH Shampoo contains active ingredients, Wheat Protein and gentle naturals such as Avocado Oil to provide soft shape and shine for all hair types—especially those that are curly, wavy, frizzy or typically hard to manage. It has receive great feedback but we understand that individual experiences may vary. However, it looks like your hair needs a deeper cleanse and so we recommend our VOLUME Shampoo which contains active ingredients, Hydrolyzed Collagen and replenishing naturals such as Macadamia Oil that are ideal for thin, fine and flat hair in need of extra fullness and body. We also recommend shampooing twice and then only using conditioner on the ends. Hope this helps.

Hi Rae, thanks for sharing your feedback – we're sorry to hear about your experience. We consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. Moreover, we'd also like to add that MONDAY’s products meet the same regulations and industry standards that any other product on the market must. Our products are formulated in accordance with all appropriate regulations, have been tested by third parties, and are also dermatologically tested. In particular, the EU standards are the most stringent of all hair care regulations, which we have met. These regulations exist to protect consumers from being exposed to ingredients that may harm them or cause an adverse reaction, and any brand that enters the market (including MONDAY) must reflect these standards. However, we're once again sorry for your experience and that it didn't work for you. We'll be sure to pass on your feedback to our wider team. Team MONDAY

Hi there, thanks so much for your feedback. We're sorry to hear you did not enjoy the fragrance and that your hair does not feel clean. Our goal is always to balance the efficacy of our products with a scent that isn’t overpowering or going to lead to reactions (which can happen if a product has a high percentage). We’ll be sure to share this feedback with our product team though, as we’re always looking to refine that balance! Moreover, it appears your hair needs a deeper cleansing and so we would recommend trying our CLARIFY line which contains active ingredients, antioxidant Grapefruit Extract and essential Ceramides to provide a deep cleanse for hair with excess oil and build-up—leaving it feeling refreshed and balanced. Hope you find this helpful. Team MONDAY.