MONDAY Smooth Shampoo - 27 fl oz

Hi there, thank you for taking the time to get in touch. We consider any and all customer experiences and feedback as important. We know having an itchy and dry scalp can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you that MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned, we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in the future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY

Hi Amybe, thank you for taking the time to reach out. We consider any and all customer experiences and feedback as important. We know an itchy scalp can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you that MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your body, so if you’re concerned, we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in the future with other similar products. We’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist. Team MONDAY

Hi Sonja, thanks for taking the time to share your feedback. We know hair fall can be concerning and are sorry that you're experiencing it. As our team may have mentioned, our formulations have been rigorously tested and has been dermatologically tested and at no point was found unsafe to use. There are many factors that can cause hair fall, such as weather, hormones, stress etc, however it is also considered normal to shed 50-100 strands of hair per day. That said, you know yourself and your body, so if you're concerned, we'd recommend that you revert to your usual shampoo and conditioner. We'd also recommend consulting your healthcare professional for advise in case you're intolerant to an ingredient. Thanks for giving MONDAY a try nonetheless and for taking the time to share your feedback. Team MONDAY

Hi Megan, thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist.

Hey Lisa, thank you so much for sharing such a lovely review! We're pleased to hear that you discovered our range and are seeing amazing results with it. Enjoy and keep us updated on your hair journey. Team MONDAY

Hi Kayjay. Thank you for taking the time to get in touch – we consider any and all customer experiences and feedback as important. We know hair fall can be concerning, so we’re sorry to hear you’re experiencing it. We’d like to assure you MONDAY has been dermatologically tested and has been found safe to use, but that doesn’t necessarily mean that individuals such as yourself won’t have individual experiences or reactions. Of course, you know yourself and your hair, so if you’re concerned we’d recommend you stop using MONDAY and revert back to your original shampoo/conditioner. That said, we wanted to highlight that hair fall is a natural occurrence during the Telogen phase of the hair growth cycle, and it could be that your use of MONDAY has coincided with this. It could also be that typically when we start to use a new product, we’re more conscious of any adverse effects (like hair fall) – and naturally when we’re looking out for something, we’re bound to notice it more. Hair fall can also occur due to stress, hormonal and lifestyle changes, and the use of certain medication. If you’re certain none of those factors could be at play, we’d recommend talking to your healthcare professional as it might be that you have an intolerance or allergy to an ingredient in our products or another product you’re using. We want to assure you that many of the ingredients found in MONDAY are industry standard, and used across common salon brands - but that also means there’s a chance you could have issues in future with other similar products. If you think perhaps it could be a coincidence and you’d like to keep using MONDAY, give your hair a brush before you hop in the shower (to evenly distribute your natural oils and get rid of any knots), then try using your Conditioner before your Shampoo to increase hair slip and reduce the chance of pull/breakage. Do let us know your thoughts and keep us updated as to how you go with this. We’re here to assist.

Hi there, we appreciate that seeing those kinds of claims would be cause for concern!

 Firstly, we'd like to assure you MONDAY products are formulated to industry standards, are thoroughly tested, and are compliant with the requirements of local regulators. Our team includes hair technicians and chemical engineers who not only work to those standards and guidelines, but are constantly monitoring the beauty landscape for product developments and innovations. But that doesn’t necessarily mean that individuals won’t have individual experiences or reactions. We take all feedback seriously and do ask anyone with such reactions or concerns to share more information with us, so we can investigate each instance throughly.

 As our brand grows, develops and launches into new markets we’ll naturally take the opportunity to hone our formulas, which we have done since launch and will continue to do in future to keep pace with current standards. 

Please feel free to reach out if you have any further questions or a personal experience you've had with MONDAY. We're here to assist.

Hi there, thanks for giving our SMOOTH line a try. For curly hair, we do recommend our SMOOTH or MOISTURE lines as they have moisture rich ingredients that help provide moisture and shape. Perhaps our MOISTURE line will be a better option for your hair. We also recommend shampooing twice for a more thorough cleanse. Let us know your thoughts and feel free to reach out if you have any questions! Team MONDAY