Mr. Clean Original Magic Eraser Cleaning Pads with Durafoam

Thank you for bringing this to our attention, Scotty! Mr. Clean products go through extensive quality testing to make sure they clean effectively when used as directed, so please know that we never want you to feel disappointed with your purchase. It may be helpful to know that our Mr. Clean Magic Eraser Original, Duo, and Extra Power versions should be able to be used on paint, however, we don't recommend using it on faux paint or surfaces that have been painted within the last 3 months. Additionally, only use on 'matte' or 'flat' finishes. Your satisfaction is important to us, and we'd like to learn more about your experience to be able to offer you further assistance with this. Please call us at (800) 248-1612, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We're sorry this happened, Eggs. Our products go through many quality checks and we try our very best to ensure that each one reaches you in perfect condition. We appreciate that you let us know that there was an eraser missing, and we'll share this with our Quality Assurance Team. We'd like to gather some details from you to further help. Please give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-867-2532 for additional assistance.

We're sorry to hear you didn't have the experience you expected, AJ, and want to assure you that we have many quality checks to ensure you get the best from the Magic Eraser. We hope it helps to know, they're designed to break down with use, much like a pencil eraser. The amount of pressure applied while using, as well as how rough the surface, can affect how long they last. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute please get in touch with us at (800) 248-1612.

Thanks for reaching out and sharing your experience with us! We would like to share that our Magic Erasers are designed to compress and break down as it's used, like a pencil eraser. It can leave behind small pieces of residue, just as a pencil eraser does. How long the product lasts depends on how many times you use it and how rough the surfaces you use it on are. For best results, wet the pad with water before you use it. Then squeeze out excess water rather than wringing or twisting the pad. Do not use any cleaning product with the pad. After use, rinse the product and leave it to dry naturally. We do offer our Extra Durable version which is 50% stronger AND our Ultra Thick is 2x the thickness for heavy-duty cleaning and won't break down as quickly. Nonetheless, we would still like to make a full report to our team, as well as make this right. When you have a chance, please give us a call at 800-248-1612