Oral-B Glide Pro-Health Deep Clean Dental Floss Cool Mint

Your happiness is important to us, and we thank you for reaching out to Oral-B regarding your recently purchased Glide Pro-Health Deep Clean Mint Floss. We’re sorry that the recently reformulated floss isn’t meeting your expectations. Recently, we updated the material we use to construct our floss to meet forthcoming regulatory guidelines. Glide Pro-Health Deep Clean Mint Floss now features a microtextured fiber that collects and removes plaque bacteria in all those hard-to-reach areas, while feeling soft and gentle. Not only is the new formulation tear-resistant, but it’s also durable and comfortable to use while delivering a noticeable cleaning experience. We hope you’ll give us a call so we can help you further with this purchase. We’re here Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for reaching out to us about this, and we’re sorry to hear your floss has been breaking. We’re always improving materials and looking to ensure we deliver the best products. As a result, we’re now using a new microtextured floss fiber to clean and comfortably help protect teeth from cavities. We’re sorry to learn this wasn’t the case, as all our flosses undergo rigorous checks to ensure optimal performance. However, you may be interested in giving our Complete Satin Floss a try, as it wasn’t involved in the new fiber change. It has a satin-like texture for comfortable flossing, while also releasing a burst of mint freshness. Your feedback means a great deal to us, and we’ve shared your comments with our Quality Team. Our team would love to learn more, and you can share more with us by giving us a call at: (800) 566-7252.

Your experience with Oral-B Glide Pro-Health Deep Clean Dental Floss should be comfortable, with it sliding easily into tight spaces, removing plaque and debris with ease. We’re so sorry you’re not having that experience. While we recently updated the fiber used in our floss to meet changing regulations, we did work to keep consumers satisfied with the clean they receive. We have other flosses you may prefer, if the new texture isn’t working out for you, and we’d be happy to tell you more about them on any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 566-7252.

Thank you for taking the time to share your feedback on our Oral-B Glide Pro-Health Deep Clean Dental Floss. Your input is invaluable to us, and we'll pass it along to our Quality Team. We'd like to confirm that we have made changes to our floss. All of our floss products undergo numerous quality checks, and we strive to ensure that each one reaches you in perfect condition. With our consumers in mind, we're continually improving our materials to provide the best products possible. This has led to the introduction of a new microtextured floss fiber that is both strong and shred-resistant. We want all our consumers to enjoy a convenient flossing experience, and we apologize that this wasn't the case with your recent purchase. We understand that you've already received a refund, but we'd appreciate the opportunity to make it right. Please call us at (800) 566-7252.

We are always looking for ways to improve our great line-up of products, and we can understand the disappointment when a product you have come to depend on for your oral care routine is changed. We appreciate your dedicated use of our Oral-B Deep Clean Floss, and we are disappointed to hear that our new fiber is not living up to your previous experiences. All of our products go through many quality checks before reaching our consumers, and we would not expect it to feel as if you are flossing with a rubber band. Our new fiber is designed to offer a deeper clean while being gentle along the gum line, but since the product is causing discomfort we do recommend discontinuing the use of the floss. We would love a chance to gather more information so we are better able to assist you as well as get that to our Safety Team and we invite you to give our team a call at (800) 566-7252.

We appreciate your loyalty, and thank you for sharing your feedback, Ali. We apologize that our new micro-textured floss material feels rough and causes discomfort to your gums. This isn’t something we’d expect, as our new CleanTech fiber is designed to be both shred-resistant and gentle on the gums. We’ll share your comment with our Safety and Quality Teams. We want to assure you that our floss products undergo many safety checks to ensure they’re safe when used as directed. However, if you are experiencing discomfort we do recommend discontinuing use. Our flosses are also thoroughly checked for quality to make sure they provide a gentle and effective flossing experience. Please call us at (800) 566-7252. We want to learn more and help you find a floss that best fits your dental needs.

We strive to continuously improve upon our great line-up of products, and we are disappointed to hear that you are not enjoying our new Cleantech Floss, David. We have designed the new floss fiber to offer enhanced cleaning by removing more food debris and plaque, while still being gentle on the gum line, and would anticipate it to be as shred-resistant as our previous floss. All of our products go through extensive testing to ensure their durability and effectiveness and we will get this information back to our Quality Team. We would love a chance to learn more about your experience and invite you to give us a call at (800) 566-7252.

We are passionate about bringing our consumers top-quality products, and we never want to leave you feeling disappointed after use. We appreciate your dedication to our floss products, and we are disheartened to hear that you are not enjoying our new Microtextured Fiber Floss. We have designed this floss to offer an enhanced cleaning by removing more food debris while being gentle on the gum line, and we would anticipate that you would enjoy this floss as much as our previous version. We would love a chance to learn more about what you experienced with the floss and invite you to give us a call at (800) 566-7252 so we are better able to assist you and get some additional information to our Quality Team.

Thank you for taking the time to leave a review. We know how important it is to floss, and we're sorry to hear you're not a fan of our recent changes. We're always improving materials and ensuring we deliver the best products. As a result, our floss picks now have a CleanTech fiber that is micro-textured to provide the same benefits you love. Our products go through many quality checks, and we try our best to make products that you'll love as much as we do. We're committed to improving our products and value your feedback, which we will send to our Quality Team. To share more about your experience, we invite you to give us a call at (800) 566-7252.

We're sorry to hear you're having difficulties with the floss, Matt, and we want to help you. Safety is very important to us, and we go through many safety and quality checks to ensure the best results when used as directed. We recommend discontinuing use of the floss as it's shredding and getting stuck in your teeth. While cutting costs can be company's agenda, however we made changes in preparation of the forthcoming regulatory guidelines. We appreciate your feedback and would like more for our teams to review. Please give us a call at (800) 566-7252 for further assistance with your floss, and we'd be happy to make a recommendation for you.

The comfort and well-being of our consumers are extremely important to us, and we never want you to feel afraid that our flosses will cause damage to your teeth. We have recently reformulated many of our flosses with a Cleantech Fiber that offers an enhanced cleaning experience by removing more food debris and plaque, and we are disappointed to hear that you are not enjoying it as much as the previous floss. All of our products go through extensive testing to ensure their effectiveness, and this simply is not the experience we would hope for for you. In this case, we would recommend discontinuing the use of the product to avoid any further irritation and we encourage you to give us a call at (800) 566-7252 so we are better able to assist you and get additional information to our Quality and Safety Teams.

Mary, thank you for your loyalty to Oral-B. We truly value your support and appreciate you taking the time to share your feedback. You are correct; we have made changes to our floss. Your input is important and will be shared with our Quality and Safety Team. Our top priority is safety, and we ensure that all our products undergo thorough evaluations to guarantee they're safe when used as directed. If your floss is getting stuck between your teeth, we recommend discontinuing its use. With our customers in mind, we're continually improving our materials to provide the best products possible. As a result, we’ve transitioned to a new microtextured floss fiber that is both strong and shred-resistant. We want all our consumers to enjoy the convenience of our floss, and we apologize that your experience did not meet this standard. We'd love to assist you further and help you find a new floss that you'll love. Please call us at (800) 566-7252.

As a long-time user of our products, you know that we always strive to offer our consumers the most innovative technology for their oral care. We are disappointed to hear that you are not enjoying the new cleantech Fiber, Lee, and we will be sure to share this information with our Safety Team. We have designed this new floss to offer an enhanced cleaning by removing more food debris and plaque while still being gentle on the gumline, so we would not expect you to feel discomfort while using this product. We are sure that you have already done this, but we do recommend discontinuing the use of the product to avoid any further irritation. We would love a chance to learn more about your experience with the floss and invite you to give our team a call at (800) 566-7252.