Dyson V11 Cordless Stick Vacuum: 2-Year Warranty, Multi-Surface, Bagless, Lithium Ion Battery, 3 Speeds, Blue

A: Hello, thank you for reaching out regarding your Dyson V11 Cordless Stick Vacuum. We understand your concern about the run time being limited to 27 minutes despite charging the vacuum fully. There are a few steps you can take to potentially improve the run time: Check the Battery Health: Ensure the battery is in good condition. If the battery is old or damaged, it may need to be replaced. Clean the Filters: Dirty or clogged filters can reduce efficiency. Make sure the filters are clean and free of debris. Inspect for Blockages: Check the vacuum for any blockages in the hose or brush bar that might be affecting performance. Use the Correct Mode: The Dyson V11 has different power modes. Using Eco mode can extend the run time. If these steps do not resolve the issue, we recommend contacting Dyson customer support for further assistance. They can provide more detailed troubleshooting and help determine if a replacement part is needed. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.

A: Hello, Thank you for contacting us. We have reviewed your question regarding the Dyson V11 Cordless vacuum. We would like to inform you that the Dyson V11 Cordless Stick Vacuum comes with a High Torque cleaner head. This cleaner head is designed to automatically adjust the suction power based on the floor type, ensuring optimal cleaning performance on both carpets and hard floors. It's a great feature for maintaining powerful and efficient cleaning across different surfaces. Kindest regards, Dyson Support Team

A: Hello, thank you for contacting Dyson, we are pleased to inform you that Dyson V11 Cordless Stick Vacuum comes with a suction-only head option, known as the Torque Drive head. This head is designed for powerful suction without a beater bar, making it suitable for delicate surfaces and high-end rugs that can't be vacuumed with a beater bar. For further queries we would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.     Best wishes Dyson marketplace support

A: WHAT IS DOCKING STATION

A: Hello Sam, thank you for contacting Dyson, we are pleased to inform you that Dyson V11 Cordless Stick Vacuum takes up to 4.5 hours to fully charge when using the docking station. For further queries we would request you to kindly email us at askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review" for prompt attention to this matter. We hope to hear from you soon so that we can get it sorted for you.     Best wishes Dyson marketplace support

A: Hello, thank you for your question. We understand how significant this is for you. Rest assured, we are committed to assisting you. We would like to inform you that the Dyson V11 Cordless Stick Vacuum does not have an option to turn off the brush roll. However, it features a soft roller cleaner head that is gentle on delicate surfaces like wool Berber carpet. For optimal care, we recommend using the vacuum on the lowest suction setting to prevent any potential damage to your carpet. For detailed information, please email us at askdysonUS@dyson.com. We would be delighted to assist you further.

A: Hello, thank you for your query regarding the Dyson V11 Cordless Stick Vacuum. The brush roller on the Dyson V11 Cordless Stick Vacuum can be washed, but it should not be fully submerged in water. Instead, Dyson recommends removing the brush bar and rinsing it under cold water, then letting it dry completely before reinstalling. The canister should not be submerged—it can be wiped clean with a dry or slightly damp cloth. If you need detailed cleaning instructions, our support team is happy to assist. You can reach Dyson customer support at askdysonus@dyson.com or through their website.

A: Hello, thank you for your question about the Dyson V11 Cordless Stick Vacuum. Yes, you do need to hold the power button down continuously while using the vacuum12. This design ensures that the vacuum only operates when you need it, helping to conserve battery life. If you have any further feedback or need assistance with the product, please email us at askdysonUS@dyson.com We would be delighted to assist you further.

A: Hello, thank you for reaching out with your question about the Dyson V11 Cordless Stick Vacuum warranty. Please be informed that the Dyson V11 comes with a 2-year warranty that covers the repair or replacement of your machine if it breaks down due to a manufacturing defect. This includes parts and labor at no cost to you. For full details, please refer to the Owner's Manual included with your product. If you need further assistance or have any additional questions, please feel free to reach us at askdysonUS@dyson.com. We would be delighted to assist you further. Warm regards, Dyson Customer Support

A: Hello, thank you for your inquiry regarding the Dyson V11 Cordless Stick Vacuum. The Dyson V11 typically comes with the following attachments: High Torque Cleaner Head, Mini Motorized Tool, Combination Tool, Crevice Tool, Stubborn Dirt Brush, Soft Dusting Brush, Wand Storage Clip, Docking Station, Charger. Please note that the exact attachments may vary depending on the specific model and package you purchased. If you have any further questions or need additional assistance, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

A: Hello, thank you for your inquiry regarding the differences between the Dyson V8 and the Dyson V11. Here are the main differences: Suction Power: The Dyson V11 has stronger suction power compared to the V8, making it more effective for deep cleaning. Battery Life: The V11 offers a longer battery life, up to 76 minutes, while the V8 provides up to 41 minutes. Automatic Power Adjustment: The V11 features automatic power adjustment based on the surface being cleaned, whereas the V8 requires manual adjustment. LCD Screen: The V11 includes an LCD screen that displays real-time performance and battery life, which the V8 lacks. Weight and Maneuverability: The V8 is lighter and easier to maneuver, making it suitable for tighter spaces. Both models are excellent choices, but the V11 offers more advanced features and better performance for larger homes. If you have any further questions or need additional assistance, please feel free to contact us via askdysonus@dyson.com. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support