Kiehl’s Retinol Skin-Renewing Daily Micro-Dose Serum 50 ml

Hi Ad20! We are sorry to hear about the experience you had with our Micro-Dose Anti-Aging Retinol Serum with Ceramides and Peptide. We would like to speak with you directly about it. Please give us a call at 1-800-543-4572 Mon - Fri 10am-7pm EST for assistance and provide the case #46120327. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Hi disappointedcamel87 and thank you for your feedback. We appreciate your consistency with the Micro-Dose Retinol Serum, but we are sorry it didn't deliver the results you expected for your forehead lines. This specific formula uses "micro-dosing" technology designed for a "slow and steady" approach. While it is excellent for minimizing irritation and strengthening the skin barrier, deeper expression lines on the forehead can sometimes require a more potent concentration of active ingredients to show visible change. Since your skin has successfully tolerated an entire bottle of our Micro-Dose formula, you may be ready to "level up." We recommend our Fast Release Wrinkle-Reducing Night Serum. Our most advanced retinol treatment, specifically designed to penetrate deeper and target stubborn lines faster. We want you to love your results. Please reach out to our our Consumer Care team, Mon - Sun 10:00AM - 7:00PM EST at 1-800-543-4572, to discuss a return for a stronger formula that better suits your skin goals!

Thank you for sharing your feedback with us. We’re truly sorry to hear that the Micro-Dose Anti-Aging Retinol Serum didn’t meet your expectations and that you were disappointed with the results. We know how frustrating it can be when a product doesn't deliver the experience you were hoping for. Because everyone’s skin is unique, what works wonders for one person may not feel right for another. Achieving the best results often comes down to how a product fits into a consistent, well-rounded skincare routine tailored specifically to your skin’s needs. We’d love to help you find a routine or an alternative product that feels better for you. Please feel free to reach out to our team at 1-800-543-4572 (Mon–Sun, 10am–7pm EST) we’re always here to support your skincare journey!

Hi there! We are sorry to hear that you had this kind of reaction to our Micro-Dose Anti-Aging Retinol Serum with Ceramides and Peptide. We would like to speak to you further about this, please call us toll-free at 1-800-543-4572 (available Mon - Sun 10am-7pm EST) provide case number 45876326.

Hi Izza! Thank you for reaching out. We’re sorry to hear that you feel you’re going through your retinol faster than expected! Because this is a Pure Retinol formula, it’s a total 'powerhouse'—which means you actually only need a tiny, pea-sized amount for your whole face! If you’re using a quarter-sized amount, you’re likely using much more than your skin needs to see those great results. Try using less product on dry skin first, then following up with your favorite moisturizer to lock it all in. We’d love to help you refine your application technique so your bottle lasts much longer! Please give us a call at 1-800-543-4572 Mon - Sun 10am-7pm EST so we can chat more about your routine.