Kiehl’s Facial Fuel Energizing Face Wash Cleanser 75 ml / 2.5 fl oz

Hi Why22! Thank you for sharing your feedback with us. We are sorry to hear that the recent updates to our cleanser haven't met your expectations. At Kiehl’s, we occasionally update our formulas to meet new sustainability standards or to remove specific ingredients like sulfates, which are often responsible for a heavy 'lather.' While the new formula may feel different and produce fewer bubbles, we want to reassure you that it is designed to be just as effective at removing dirt and oil while being even gentler on your skin’s natural barrier. However, we understand that texture is a huge part of the experience. We’d love to help you find a different Kiehl's cleanser that provides the lather you’re looking for—please feel free to reach out to us at 1-800-543-4572 Mon - Fri 10am-7pm EST for a personalized recommendation!

Hi hateneeformula! Thank you for being such a loyal part of the family for over a decade. We truly value your long-term support, and we are incredibly sorry to hear that the recent formula update has let you down. We understand how frustrating it is when a product you’ve relied on for years feels fundamentally different. Our goal with any update is to improve the formula or meet new ingredient standards, but we clearly missed the mark for you. We want to make this right. Please reach out to our customer care team at 1-800-543-4572 Mon - Fri 10am-7pm EST or return the product to your point of purchase for a full refund. Your feedback is vital to us, and we will be sharing your comments with our product development team immediately.

Hi there! Thank you for being such a loyal Kiehl’s Since 1851 supporter. We are so sorry for the frustration you’ve experienced over the last two years with your birthday gift this is certainly not the experience we want for your special day! We want to make this right and ensure you finally receive your birthday treat. Please reach out to our Customer Care team directly so we can manually add this to your current order or guide you through the exact steps to redeem it in your Rewards Vault. You can call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly value your patronage and look forward to helping you celebrate!

Hello, we appreciate your feedback about a change you've noted in the Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!

We appreciate your feedback about a change you've noted in the Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!

Hi Sbou! We appreciate your feedback about a change you've noted in the Facial Fuel Energizing Face Wash and will be sharing them to ensure the best quality is always reflected. The opinions of our customers are important to us when making decisions about our products and services. It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing. We apologize for any inconvenience this has caused you and thank you for being a valued Kiehl's member!

Hi there! Thank you for taking the time to share your experience with our Facial Fuel Energizing Face Wash. We’re sorry to hear that the new formula didn’t deliver the scent, lather, or feel you enjoyed in the previous version. We recently updated the formula to include more bio-based ingredients, such as plant-based Caffeine and Menthol, and removed certain components like sulfates. These changes can result in a lighter texture and a different sensorial experience, and we understand this may not be what you were looking for. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team. If you’d like help finding an alternative that may better suit your needs, please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate you being part of the Kiehl’s community.

Hi there! Thank you for taking the time to share your experience with our Facial Fuel Energizing Face Wash. We’re sorry to hear that the new formula didn’t deliver the scent, lather, or feel you loved in the previous version. We understand how disappointing it can be when a favorite product changes. The formula was recently updated to include more bio-based ingredients, like plant-based Caffeine and Menthol, and to remove certain components such as sulfates. These updates can result in a lighter texture and a different sensorial experience, which may not match your expectations. Your feedback is incredibly valuable, and we’ll be sure to share it with our product team. If you’d like help finding an alternative that may better suit your needs, please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We appreciate you being part of the Kiehl’s community.

Hi there! Thank you for sharing your experience with our Facial Fuel Energizing Face Wash. We’re sorry to hear that the updated formula didn’t meet your expectations. We recently refreshed the formula to include more bio-based ingredients and removed certain components, which may result in a lighter texture and different feel. We understand that this change isn’t for everyone, and we truly appreciate you taking the time to share your feedback so it will be passed along to our team. If you’d like help finding an alternative product, please feel free to contact us at 1-800-543-4572, Mon–Sun, 10am–7pm EST.

Hi there! Thank you for taking the time to share your honest feedback. Especially as a longtime user of this product. We’re truly sorry to hear that the updated formula hasn’t lived up to what you’ve come to expect. While we understand your note about the change in lather, we’re especially disappointed to hear that the scent has been off-putting for you, as that can make a big difference in the overall experience. Your comments about continuing to refine the formulation are incredibly valuable, and we’ll be sure to share them with our product team. If you’d like, we’d be happy to help recommend an alternative that may better suit your preferences. Please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always here to help.

Hi there! Thank you for taking the time to share your experience. We’re sorry to hear that you didn’t see the results you were hoping for, especially given the investment you made. Your feedback is important to us and has been shared with our team. If you’re open to it, we’d love the opportunity to better understand your skin concerns and help find a more suitable routine for you. Please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly hope to make this right and provide a better experience.

Hi there! Thank you for taking the time to share your experience. We’re truly sorry to hear the updated formula didn’t meet your expectations especially since this has been a longtime favorite for you. Your feedback is incredibly important to us. We’ll be sure to share your comments with our team. If you’d like help finding an alternative that may better suit your needs, please feel free to contact us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We’re always here to help.