Kiehl's Lip Balm # 1 - Mint Kiehl's Lip Balm Unisex 0.5 oz (Pack of 3)

Hi there! Thank you for sharing your experience with our Lip Balm #1. We’re sorry to hear that it didn’t provide the lasting nourishment you were hoping for especially when your lips continue to feel dry or flaky after wear. We truly appreciate you taking the time to try it and share your honest feedback, and we’ll be sure to pass your comments along to our team. If you’re open to trying another option, our Buttermask for Lips is a richer, more intensive formula that many customers find helps deeply nourish and condition dry lips. You can view it here: https://tinyurl.com/yxe75h7u. Our customer service team would also be happy to help you find a product better suited to your needs feel free to call us at 1-800-543-4572 (Mon–Sun, 10am–7pm EST). We truly appreciate your feedback.

Hello there! Thank you for your feedback on our Scented Lip Balm #1. We appreciate your input regarding the need for a lip applicator on the tube. Providing a convenient way to apply our product without the mess is important to us. If you have any further questions or concerns, please don't hesitate to reach out to us at 1-800-543-4572, available Mon - Sun from 10:00 AM to 7:00 PM EST. We value your thoughts and hope to serve you better in the future!

Hi Brooklyn Buyer! We are sorry to hear about the experience you had with our Kiehl's Scented Lip Balm #1. We would like to speak with you directly about it. Please give us a call at Kiehl's Scented Lip Balm #1 for assistance and provide the case #42002977. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Hello there! We're sorry to hear about your experience with the Scented Lip Balm #1 in Mint. We're committed to providing high-quality, moisturizing lip care, so we'd like to understand what happened in your case. Could you please contact us directly at 1-800-543-4572 (10 AM - 7 PM EST daily) so we can gather more details about your purchase and offer potential solutions? We value your feedback and want to make things right!

Hello there K357! It is possible that minor changes have been made in the formula of a product; however, the performance should meet or exceed previous results and may not be noticeable at all. There are different reasons why a formula might be changed; availability of ingredients, changing industry requirements, and product improvements are common examples. The ingredients listed on the physical product are always the accurate listing.

We are sorry to hear about the experience you had with [Product]. We would like to speak with you directly about it. Please give us a call @ 800-KIEHLS-2 M-F 9:00 am – 5:30 pm ET for assistance and provide the reference # 38137733. Looking forward to speaking with you. It would be helpful if you could have the product available when you call.

Hi there Blix! Thank you for reaching out and bringing this to our attention. We are so sorry to hear about your personal experience with our Scented Lip Balm #1. The term hypoallergenic means that an ingredient is less likely to cause an allergic reaction. However, a small percentage of the population may be sensitive to certain ingredients. KIEHL'S does not make any specific claims of hypoallergencity, although we believe our product can be safely used by most people. We have made every effort to eliminate from our products as many of the known common sensitizing ingredients as possible. We hope you have a better experience with our products in the future!