Shark Navigator Lift-Away Deluxe Upright Vacuum NV360 9.5" Cleaning Path Blue
$159.99 reg $199.99
Sale save $40.00 (20% off)
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The Shark Navigator Lift-Away Deluxe Vacuum is a versatile cleaning tool that excels in suction power, making it ideal for both carpets and hard floors. Its lightweight design and detachable canister enhance maneuverability, allowing guests to easily clean stairs and hard-to-reach areas. While some guests appreciate its strong performance, others have noted concerns about its weight and design features. Overall, it offers a reliable solution for maintaining a clean home, especially for pet owners.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.9 out of 5 stars with 2845 reviews
65% would recommend
1204 recommendations
5 out of 5 stars
12 May, 2026Verified purchase
(no review title)
Great buy for the money
1 out of 5 stars
Thumbs down graphic, would not recommend
11 May, 2026
Not great
This vacuum really doesn't do the job. It doesn't pick up stuff on hardwood or carpet (using the correct settings of course). Really wish I could have gotten my money back on this. I would say I miss my Dyson, but that died in less than 3 years even though it worked amazingly well while it lasted. This also doens't get under most of my furniture because of its boxy canister which you can't totally visualize the way it is displayed online. The thing is really large. In the old days a big vacuum did a great job. Not true with this. Save your money unless you want to go over incredibly minor fluff 100x and even then have to pick a lot up by hand.
1 reply from SharkNinja Product Expert team - 3 days ago
Hello there, we’re sorry to hear this vacuum didn’t meet your expectations. We understand how frustrating it is when pickup performance and maneuverability fall short, especially on both hard floors and carpets. Your feedback about size, reach under furniture, and overall performance is important and will be shared with our team. If you haven’t already, Shark Customer Care may be able to help troubleshoot or recommend a model better suited to your needs. Feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
8 May, 2026Verified purchase
Nit for carpet
Does not vacuum carpet. You cannot push it to vacuum carpet and it damages brand new carpet.
1 reply from SharkNinja Product Expert team - 8 days ago
Hello Shannon, Thank you for sharing your review. We’re deeply sorry to hear about the difficulties with your Shark Navigator vacuum. We know how upsetting it can be when a vacuum doesn’t work as expected on your floors, particularly when performance issues may affect your carpets. You deserve a reliable vacuum that makes cleaning easier, and we encourage you to contact us at 1‑855‑427‑5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
3 May, 2026Verified purchase
Shark Lift away! Thumbs Down
worst vacuum ever. Bulky, heavy hard to push. The lift away feature is horrible. Wish I never purchased. now I know why so many are listed on FB Marketplace. I previously had a shark upright that finally died. I loved that one. Can't imagine the wizard who designed this and thought it was great. Certainly no one who cleans and vacuums regularly! Don't waste your $$$.
1 reply from SharkNinja Product Expert team - 10 days ago
Hi Shazam, thank you for sharing your honest feedback. We’re disappointed to hear that this vacuum didn’t meet your expectations, especially after your positive experience with a previous Shark upright. We understand how frustrating it can be when a unit feels bulky, difficult to maneuver, and doesn’t perform as expected for everyday cleaning. That’s certainly not the experience we want for you, and we appreciate you taking the time to share your perspective on the design and lift‑away functionality. If you’d like product support or assistance choosing a unit that better fits your cleaning needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home
1 out of 5 stars
30 April, 2026
originally posted on sharkninja.com
(no review title)
I bought this vacuum on march 6 and I was vacuuming the floors when it just overheated. Now it doesn’t work. Worst vacuum ever
1 reply from SharkNinja team - 14 days ago
Hi Jack, Thank you for taking the time to leave a review on the Navigator Deluxe. We’re very sorry to hear about this and understand how frustrating it must be for your vacuum to stop working shortly after purchase. That certainly isn’t the performance we expect, and something doesn’t sound quite right. We recommend reaching out to our Customer Support team through our support page so an agent can assist you directly and help troubleshoot the issue. You may also find helpful steps in our self‑help guide. We’d appreciate the opportunity to look into this further and help make things right. Self-Help Guide: https://support.sharkninja.com/en-CA/article/NV350-Series-Shark-Navigator-Lift-Away-Troubleshooting-Guide-ca Contact Page: https://support.sharkninja.com/en-CA/contact-us Sincerely, Shark Home
2 out of 5 stars
29 April, 2026
originally posted on sharkninja.com
Replacement parts unavailable
I bought this vacuum over a year . During my first vacuum it must have sucked up a rock. Instantly my roller on the motorized floor nozzle broke in two places making it worthless to use on the floor. Was able to use the lift away section a few times, but put it in closet after buying a different brand. Cleaning closet today I came across this vacuum. I figured I could easily find and replace this roller. No luck find it on your website., I have had good luck in the past with my previous Shark, but no luck with this one
1 reply from SharkNinja team - 14 days ago
Hi there, Thank you for taking the time to share your experience. We’re really sorry to hear about what happened with the roller breaking so early and how disappointing it’s been not to find a replacement, especially given your positive experiences with previous Shark vacuums. We understand how frustrating this must feel, particularly after rediscovering the unit and hoping to get it back in use. We’d recommend getting in touch with our customer support team directly, as they can check part availability, compatibility, or possible alternatives for your specific model and advise on next steps: https://support.sharkninja.com/ Kind regards, Shark Home
5 out of 5 stars
29 April, 2026
originally posted on sharkninja.com
(no review title)
Really powerful I absolutely love it and I’m so happy with it
1 out of 5 stars
Thumbs down graphic, would not recommend
28 April, 2026Verified purchase
Too hard to push
This is extremely hard to maneuver on carpet. I couldn’t push it forward on the carpet. I bought Shark Navigate 9 years ago so it’s disappointing that the new Navigator can’t be used on carpet
1 reply from SharkNinja Product Expert team - 16 days ago
Hi there, thank you for sharing your experience. We understand how frustrating this must be, especially after having great results with your Shark Navigator for many years. It’s disappointing when a newer model doesn’t perform as expected, particularly if it’s very difficult to maneuver on carpet and feels harder to push forward. That’s certainly not the experience we want for our customers. We’d like the opportunity to look into this further, as there may be settings, adjustments, or alternative options better suited for carpeted floors. If you need product support or assistance choosing a unit that better fits your needs, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark home
2 out of 5 stars
Thumbs up graphic, would recommend
28 April, 2026Verified purchase
Highly recommended
I like the power in this vacuum It really does a great job. However, it is so heavy and cumbersome for me to use that I dread getting it out and usually ask someone to do it for me, which is not what I like to do. The vacuum is excellent, the weight and maneuverability is not. I should have taken it back, but I’m not a quitter.
1 reply from SharkNinja Product Expert team - 18 days ago
Hi there, thank you for sharing your honest feedback. We’re glad to hear you’re impressed with the vacuum’s power and cleaning performance. At the same time, we understand how disappointing it can be when the weight and maneuverability make it difficult to use comfortably, especially if it prevents you from using it independently. That’s certainly not the experience we want for our customers, and we appreciate you sharing both the positives and challenges you’ve encountered. If you’d like, our customer service team would be happy to review your concerns and discuss possible support options or recommendations that may better suit your needs. Please contact us at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your feedback has been noted, and we’re always looking for ways to improve the overall experience. Kind regards, Shark Home
5 out of 5 stars
26 April, 2026
originally posted on sharkninja.com
Great suction
I love my new Shark navigator lift-away. It is the second one I've purchased. Over the years I have had several different brands of vacuums but Shark is the best. It has very strong suction. It easily comes apart for cleaning.and replacement of parts and filters. For me there is no better vacuum. If there is one thing I don't like its that it is tall and will tip over occasionally.
3 out of 5 stars
22 April, 2026
originally posted on sharkninja.com
(no review title)
Nice vacuum . Good suction. Convenient and lightweight. I like the attachments but they don't lock into the handle mechanism so they tend to slip out especially when cleaning couches and couch pillows. Also the length of the house causes the vacuum to tip and stub your toe. Add the handle attachment and u get more reach but still tips over and you end up dragging the vacuum or damaging a foot
1 reply from SharkNinja team - 24 days ago
Hi there, Thank you for taking the time to share your detailed feedback on the Navigator Deluxe. We’re glad to hear you’re enjoying the suction power, lightweight design, and versatility of the attachments. We do understand your concerns about the attachments not locking into the handle as securely as expected, especially when cleaning couches and pillows. We also hear you regarding the hose length and how it can cause the vacuum to tip, which can make cleaning less comfortable and more frustrating than it should be. That’s definitely not the experience we want for you. Your feedback is truly appreciated and will be shared with our team, as it helps us continue improving design and usability. If you’d like support or tips that may help with stability or attachment use, our team would be happy to help at: https://support.sharkninja.com/contact-us Thanks again for sharing your experience. Sincerely, Shark Home
1 out of 5 stars
21 April, 2026
originally posted on sharkninja.com
(no review title)
I bought this November of 2024. The part where the head swivels broke almost immediately and now the roller isn’t working. My other shark lasted 8 years. Very disappointed
1 reply from SharkNinja team - 25 days ago
Hi there, Thank you for sharing your experience with the Navigator Deluxe Upright Vacuum. We’re really sorry to hear about the issues you’ve had with the floor nozzle, especially so soon after your purchase. This isn’t the experience we want for you, and we’d appreciate the chance to look into support options for your unit. Please reach out to our Support team so we can review your purchase details and help determine the best next steps: https://support.sharkninja.com/contact-us We value your loyalty and feedback, and we hope to assist in getting this resolved for you. Sincerely, Shark Home
1 out of 5 stars
20 April, 2026
originally posted on sharkninja.com
(no review title)
Do not buy this vacuum- it is incredibly loud on the carpet setting, the suction is fine on bare floors and almost impossible to move on carpet. The suction adjustment does nothing to help moving it, even on low pile carpet,
1 reply from SharkNinja team - 25 days ago
Hi there, Thank you for sharing your honest feedback. We’re sorry to hear about the noise level and how difficult the vacuum has been to maneuver on your carpets. We can see that a replacement unit has been sent, and we truly hope the new vacuum is a better fit for your flooring needs. Your feedback is important to us and helps inform future product improvements. Thanks for giving us the opportunity to make this right. Sincerely, Shark Home
5 out of 5 stars
19 April, 2026Verified purchase
Holy "suction"!
I was in need of a new vacuum because mine finally went out. I bought this one because of research reviews. It can be heavy but the suction power is VERY strong and does more than what I expected. 10/10 would recommend. So glad I got this on a sale.
1 out of 5 stars
17 April, 2026
(no review title)
I know they’re busy but I smile goes a LONG WAY. No reason to be rude
1 reply from SharkNinja Product Expert team - 28 days ago
Hi Nancy, Thank you for your feedback. We’re disappointed to hear about your experience and understand how important friendly and respectful customer service is, especially when trying to resolve an issue. A positive interaction can make a big difference, and we appreciate you sharing your perspective. As this experience relates to a Target location, we recommend reaching out to Target customer support directly to relay your concerns so they can review and address the interaction appropriately. Your feedback is valuable and helps improve the overall customer experience. Kind Regards, Shark Home
1 out of 5 stars
Thumbs down graphic, would not recommend
17 April, 2026Verified purchase
(no review title)
NEVER RECIEVED THIS ITEM! STOLEN FROM FED EX AND NEVER RECIEVED CREDIT BACK FROM MY RED CARD CREDIT CARD. KEPT GETTING EXCUSES FOR MY REFUND FROM RED CARD. HAD TO CONTACT BETTER BUSINESS BUREAU TO RESOLVE THIS.
1 reply from SharkNinja Product Expert team - 29 days ago
Hi Christine, Thank you for taking the time to share your feedback. We’re truly disappointed to hear about your experience and understand how upsetting it must have been to never receive the item and then face ongoing difficulties getting a refund. Having to escalate the situation to the Better Business Bureau is understandably frustrating, and we’re sorry for the inconvenience and stress this caused. We will absolutely share your comments with the relevant teams for consideration on future improvements, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-855-427-5127, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET. Best Regards, Shark Home
1 out of 5 stars
15 April, 2026Verified purchase
(no review title)
Don’t recommend it, the pieces are fragile and breaks easy
1 reply from SharkNinja Product Expert team - 1 month ago
Hello Melissa, thanks for sharing your feedback. We’re sorry to hear this has been your experience. We understand how disappointing it is when a vacuum feels fragile or doesn’t hold up as expected. Your feedback is appreciated and will be shared with our team as we continue to improve product durability. If you need assistance finding a model that's better suited to your needs, feel free to contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help. Kind Regards, Shark Home
5 out of 5 stars
Thumbs up graphic, would recommend
13 April, 2026
Amazing
I never leave reviews and I never thought I would be so excited about a vacuum but this vacuum is insane. My couch got covered in dirt while moving it and just using this vacuum alone got most of the dirt stains out without me even washing it yet
2 out of 5 stars
12 April, 2026
originally posted on sharkninja.com
Swivel detachable vacuum base broke off
I bought this vacuum in September 2024. Initially, it worked great. The vacuum suction lifted dirt embedded in my carpet left behind by my old vacuums and the swivel vacuum helped navigate tight corners. The HEPA filter effectively traps dust which helped with people with allergies. The cons are that the hair wrap must be cleaned after each time I vacuumed my carpet and the assessories do not stay on the accessory holder on the vacuum. After a year and a half, the swivel detachable vacuum broke and completely detached from the vacuum, rendering it unusable. That has never happened to me before with other vacuum brands I've used in the past (Dirt Devil, Bissell, Hoover, and Dyson). I'm disappointed that this vacuum fell apart after 1 1/2 years of light use.
1 reply from Sharkninja team - 1 month ago
Hi there, Thank you for taking the time to share such a detailed review and for highlighting both what initially impressed you and where the experience fell short. It’s great to hear how well the vacuum performed early on; strong carpet suction, easy maneuverability in tight spaces, and HEPA filtration making a difference for allergy sufferers are exactly the benefits designed into the product. At the same time, reading about the frequent hair‑wrap maintenance, accessories not staying securely in place, and the swivel detachable vacuum breaking after about a year and a half of light use is genuinely disappointing. A unit becoming unusable in that way, particularly when compared to the longevity you’ve experienced with other brands, clearly didn’t meet expectations. We’d really like the opportunity to look into this further and help resolve the issue. Please reach out directly to our support team at the link below so they can review your situation and discuss the best next steps with you: https://support.sharkninja.com/contact-us Kind Regards, Shark Home.
5 out of 5 stars
11 April, 2026
BEST VACUUM EVER!!!
10/10 recommend this vacuum! Works so so well on both carpet and non carpet! It’s nice because you can adjust the suction as well.