Brita Water Filter 6-Cup Denali Water Pitcher Dispenser with Standard Water Filter

A: Thank you for contacting us at Brita, and we’re happy to answer your question about using non-Brita Filters with our Denali Pitcher. We can't guarantee that they'd fit properly because the reservoirs in our pitchers are designed specifically for Brita filters and haven't been tested with competitive products. We hope this helps. If you have any additional questions, please give us a call at 800-242-7482 with reference number 230602-000219. Thanks again. Alexandrea from The Brita Team

A: Yes it works with Kirkland filter cartridges

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A: Stefanie, thanks for checking with us. Our Brita Standard Filter is certified to reduce chlorine, zinc, cadmium, copper, & mercury. For a full list of substances reduced, please visit our website. If you have any additional questions, please connect with us at 800-242-7482 and mention #250424-000305. We hope this helps. Monique from The Brita Team

A: Hello there, and thanks for reaching out to us. We're sorry to hear no lights came on the timer of our Denali Pitcher, and we're happy to offer some advice. To begin troubleshooting, take a look at your pitcher to determine where the indicator is located. If the indicator is on the top of your pitcher’s lid: 1. Press and hold down the STATUS button. Hold it there for 2 seconds if you’re using a white filter or 6 seconds if you have a blue filter. 2. Release the button when the green light next to your filter icon flashes three times by itself. If the indicator is on the underside of your pitcher’s lid: 1. Under the icon for your filter type, press and hold down the reset button for 5 seconds. 2. Release the button when the light flashes three times. On older models: Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen. Please call us at 800-242-7482 and hang onto #250404-000616 so we can assist you further. We hope to talk to you soon. Jeffery from The Brita Team

A: Hello Cady, and thanks for asking about this. Yes, you'll need to reset the timer once you change your filter. If the indicator is on the top of your pitcher’s lid: -Press and hold down the STATUS button. Hold it there for 2 seconds if you’re using a white filter or 6 seconds if you have a blue filter. -Release the button when the green light next to your filter icon flashes three times by itself. -If the indicator is on the underside of your pitcher’s lid: -Under the icon for your filter type, press and hold down the reset button for 5 seconds. -Release the button when the light flashes three times. On older models: Press the Reset button firmly for 5 seconds. If needed, use a capped ballpoint pen. If you have any other questions, please reach out to us again at 800-242-7482. Have a great day. Jeffery from The Brita Team

A: Thanks for asking, Steph. No, our Denali Pitcher isn't glass; it's made of polystyrene. If you have more questions, call us at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team

A: Thank you for contacting us about this. We'd need some more details about the filter you have to determine if it's compatible with our Denali Filter. Would you call us at 800-242-7482 and mention #250318-000523 so we can better assist you? Jeffery from The Brita Team

A: Thanks for contacting us with this question. While our Denali Pitcher filter works well to reduce chlorine, cadmium, copper, mercury, and zinc from municipally treated tap water, hard water can contain different contaminants, such as calcium and magnesium carbonates, that won't be reduced. As long as your water is municipally treated, you can still use our filters to achieve better-tasting water. If you have more questions, reach out to us again at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team

A: Our Denali Pitcher is BPA-free. These materials do not contain any polycarbonate or any phthalates. All of our products are tested and certified by NSF International and/or WQA for both material safety and filtration performance. If you have further questions, please don't hesitate to call us at 800-242-7482. Have a great day! Jeffery from The Brita Team

A: You sure can. The filter, lid, and reservoir of our Denali Pitcher are detachable. Be sure to hand wash the pitcher, lid, and reservoir with a mild detergent and rise them well. We don't recommend putting your pitcher in the dishwasher as they aren't dishwasher safe. If you have more questions, please reach out to us at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team

A: Thank you for asking. As long as our Denali Pitcher is in working condition, it's designed to last for many years. If you have more questions, please reach out to us again at 800-242-7482. Have a hydrated day! Jeffery from The Brita Team