Ember Mug² Temperature Control Smart Mug 14oz

My ember mug stopped working after eight months after very light use. I tried using a second charger and it still would not charge my cup. I reached out to Ember support multiple times but they have yet to reply to me. I cannot in good conscience ever recommend a company that will not honor their one year warranty or even care to reply to their customers email.

Would be great to have a coffee shop with E first of all mber mugs you could call it Linger

This is my third ember mug. One for the office, one for home and one to take with me to dinner.

It lasted a little over a year then the battery died. Tried to contact support. Got ghosted. The battery was lasting under an hour towards the end.

Bought my first mug four years ago, it lasted two years before the enamel on the bottom started flaking off. (It was always hand washed and never saw a single metal utensil of any kind.) Got a replacement two years ago, and now it's doing the same thing... so the mugs seem to have a two-year expected life. That's better than the charging coasters, though... they only last about a year before the pins lose their spring and stop working entirely. (I've had four of those now.) Given the cost of these things, I think it's reasonable to expect a longer life.

Charging saucer only lasts like 4 months, I went through 2 of them now. I only hand washed the mug and did my best to thoroughly dry it before putting it on the charging saucer, but any amount of condensation by the metal nodules will eventually cause one of them to get stuck and stop making contact. Not worth the effort to try and dig it out, tough to take apart. Disappointed, I did use the mug a lot and when it worked, it worked pretty well.

I got this as a gift about a month ago, this cup is so amazing, it keeps my coffee hot down to the last drop. You can set your own temp and the actual cup gets hot.

My son gave this to me for Mother's Day 2 years ago. I was skeptical, thinking it was like the old warmers that used to sit on the desk. Once I learned about and mastered it, I am hopelessly dependent on my Ember

I acquired mine as a Xmas gift from my daughter and I cant be without it. My only complaint is that easily discolours on the inside and doesn't keep its original colour. Which in my case is a white cup. So I don't know if this is the same with the other colour choices??

Concept is great. And when it worked it was wonderful. Biggest issue is when it stops charging because of plate. No phone # to contact and customer service is the wurst

My husband bought me this mug for a gift and I LOVE IT! I used to zap my coffee several times every morning because I don’t like Luke warm coffee. This mug is awesome and keeps my coffee hot the entire time.

Cup is awesome however I am on my third charger. Poor design that has two spring loaded points that over time do not spring enough to charge.

The mug works fine but the battery loses charge quickly and the CHARGING COASTERS BREAK. More specifically, the interior charging pin becomes recessed after a few months of use and it becomes IMPOSSIBLE TO CHARGE THE MUG. I have had two coaster break in the exact same way so it is a design flaw. Regardless of how good a review I would leave for the mug, the fact that it eventually can't be charged, makes the system completely useless. Perhaps worst of all, they have not responded to my online support requests and they have no phone support.

After one year stopped working completely! Don’t waste your money in this one.

Broke after a few months.

Good afternoon. This coffee cup is very innovative and very well thought out. It has the terrible result of failing to load and also fails to connect. My wife has an iPhone, and I have a Samsung. It was useless. It's incredibly frustrating to get overpriced for a simple cup, and worse still, I haven't used it for more than 20 coffees and less than a year after receiving it.

Love my Ember cup. No more heating my morning cup of coffee or tea in the microwave 6-7 times.

Stopped working at 3 months very disappointing for such an expensive product

Our ember mug just never won our hearts. It’s such a great concept but poorly executed. The round bottom makes it tip over easily with the slightest bump. It quit charging after 6 months. Now it’s just a mug. A very expensive mug.

I’ve had my Ember for 4 years now. Best gift I ever received! A luxury I never would have purchased for myself but have fallen in love with and purchased for multiple friends and family who love theirs too!